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Coastal Kia

Wilmington, NC

4.8
4,552 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 4,553 reviews

October 17, 2019

Pleased Steve Kramer and Michael Mascavage were just wonderful! They made me feel welcomed and important. I left pleased and happy, Thank you guys for a job w More

by ROWEJBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kramer Michael Mascavage
Oct 18, 2019 -

Coastal Kia responded

Fantastic! We sincerely appreciate the five star sales review. Congratulations on your recent purchase! It was thoughtful of you to mention Steve Kramer and Michael Mascavage by name. Don't forget .... your first service is free in our service department. We recommend your first oil change be completed at 5000 miles. We also offer a complimentary concierge service that will pick you your vehicle and deliver it back to you after service. Welcome to the Coastal Kia Family and home of the "truly exceptional experience".

October 17, 2019

All a pleasure to go there. Wonderful experience every time a go. Sam at the service desk is always so helpful. All the guys at the service desk are. Will continue to come to co More

by AMCKITRICK79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam from the service desk
Oct 18, 2019 -

Coastal Kia responded

Isn't Sam in service just the best? Thank you for the five star service review and awesome comments. It was thoughtful of you to mention Sam and our service team members in your review. Coastal Kia appreciates your loyalty. We strive to treat each client the way we wish to be treated.Please call us if you need anything, we are here to help. Thank you!

October 16, 2019

Came in for repair Sam was very friendly and helpful. the wait for my repair was not that long. Would have been good to know that the part was not covered under warranty More

by EARLCROFT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam
Oct 16, 2019 -

Coastal Kia responded

Thank you for the review and feedback. It was gracious of you to mention Sam by name. We are thrilled you found him friendly and helpful. Thank you for choosing Coastal Kia!

October 16, 2019

Excellent service This team was great and fun to work with. A lot of things was out of their hands at times but made sure I knew what was going on at all times and that More

by jaiperine30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kramer, Tyler, Haywood
Oct 16, 2019 -

Coastal Kia responded

Thank you so much for the five star review! Congratulations on your recent purchase from Coastal Kia. We are thrilled to hear our team was able to exceed your expectations and you had fun during the purchase process. We appreciate the high recommendations. We strive to deliver a "truly exceptional experience" to every client during every visit. Welcome to the Coastal Kia Family!

October 16, 2019

Twin Rio's for My Twin Girls Awesome experience from start to finish Kevin West and the Kia Staff are great and very friendly, great place to buy a car. I would highly recommend More

by Joe@coastalcateringandevents.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin West
Oct 16, 2019 -

Coastal Kia responded

We absolutely loved having your family and adorable twin daughters at Coastal Kia today! So fun! Thank you for the wonderful review and for letting us earn your business. Today was a big day. Welcome to the Coastal Kia Family! Please call us if you need anything. Thank you for mentioning Kevin by name. Your comments are very thoughtful and much appreciated.

October 16, 2019

Very pleasant experience Howard Ramsey is always knows what needs to be done and takes care of it. Very pleasant to deal with also which is an added bonus for the visit. More

by ANNDUMAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 16, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and kudos for Howard. He is amazing and we are lucky to have him. Please call us if you need anything. We are here to help. Thanks again!

October 16, 2019

Great advisor Coastal Kia has the best service department in the country. Howard Ramsey one of the advisor there Always takes his time to go over everything and any More

by ANTHONY1668
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 16, 2019 -

Coastal Kia responded

How gracious of you! Thank you for the five star review. It was thoughtful of you to mention Howard by name. We appreciate the warm remarks. Thank you for choosing Coastal Kia!

October 15, 2019

Great service Would definitely recommend to stop by and check out their great staff and inventory... hands down best dealership in Wilmington by far would purchase More

by waltermcallister24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Oct 15, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Thank you so much for the five star sales review. Your gracious comments are greatly appreciated. We strive to deliver a "truly exceptional experience" to every client during every visit. Welcome to the Coastal Kia Family! We are here if you ever need anything. Thanks again!

October 15, 2019

Squeeky breaks My daughter was very upset about her car that she loves. Very noisy so I checked the car out myself and yes I had a concern about her breaks. Went o More

by PAUL.BATES55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dont remember any of the names I am so sorry
Oct 15, 2019 -

Coastal Kia responded

Great news! Thank you so much for the wonderful service review. We could not agree more... safety first. Please have your daughter reach out if she needs anything. We are here to help. We are thrilled you found our process user friendly. We sincerely appreciate your business. We are just a phone call away. Thanks again!

October 15, 2019

Professional I felt like Nigel was very good at doing his job. He was able to answer any questions that I had about the cars, and was able to help me find somethin More

by BLUENINJA000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nigel (don’t know last name)
Oct 16, 2019 -

Coastal Kia responded

We could not agree more. Nigel does a fantastic job and we are lucky to have him on our team. It is wonderful to hear we were able to exceed your expectations during your "first time car shopping experience". Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help.

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