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Coastal Kia

Wilmington, NC

4.8
5,528 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,528 reviews

September 21, 2020

Thank you to Jason Stone and Kelvin Swinson for all of your help with my purchase. You really went above and beyond to make it possible. I appreciate your friendliness and great customer service, I couldn More

by Katelyn_ivey92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Kelvin Swinson
Sep 22, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Jason Stone, Kelvin Swinson and our team at Coastal Kia! We love the comments including, "couldn't be happier with my car." It was thoughtful of you to mention so many of our staff members; we appreciate it! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

September 21, 2020

no no no no no non no no no no no no no no no no no no no no no no no no no More

by mlewis0303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Coastal Kia responded

We appreciate the five star review! Apologies that DealerRater requires a certain number of words... Thank you for choosing Coastal Kia! We appreciate your loyalty and are here if you need us.

September 21, 2020

Easy and convient service pick up. I didn't have to take off time to have my car serviced. Thank you for a great experience. More

by 821CMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 22, 2020 -

Coastal Kia responded

Thank you for the wonderful service review. We are thrilled you had a "great experience." We sincerely appreciate the gracious comments and thoughtful review. Please call us if you need anything. We are here to help. Thanks again!

September 19, 2020

It is always a pleasure to deal with Sam and the service crew. The keep you informed and make every effort to complete the maintenance on time. More

by CHASSHIRLMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Coastal Kia responded

Thank you for the amazing service review and gracious comments regarding your recent experience with Sam in our service department. It was thoughtful of you to mention Sam by name and we sincerely appreciate the testimonial. Please call us if you need anything. We are here to help. Thanks again!

September 18, 2020

Had a super positive experience with the service department for a glitch that was covered under the warranty. In and out with no fuss and felt that COVID precautions were definitely taken. Thanks More

by DEBBIE.E.WOOD
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Coastal Kia responded

You are so welcome! Your amazing review has been shared with Sam and our service staff. We sincerely appreciate the wonderful review and gracious comments. We appreciate you recognizing our COVID precautions too. Thank you for choosing Coastal Kia!

September 18, 2020

The service department is excellent. Pricing is a little high, but the staff is very helpful and always accommodates requests and are very thorough. Last time I was there they took care of a recall I didn't More

by 28337
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Coastal Kia responded

Thank you for the wonderful review and high marks for our Coastal Kia service team! It was thoughtful of you to go online and rate your recent experience. We lover your feedback including, "the service department is excellent." Thank you for choosing Coastal Kia!

September 18, 2020

The service department is and as always very good. I choose them first for most of my PM and maintenance needs. Four more words needed... More

by COPPERTONETIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 18, 2020 -

Coastal Kia responded

Thank you for the five star review and amazing comments. We sincerely appreciate your loyalty and trust. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 17, 2020

All the folks at Coastal Kia's service department are competent and easy to work with. Special kudos to Sam Weisman who has gone the extra mile to answer my questions and reply to my calls. In Sales, J More

by RLPROVENCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Sep 18, 2020 -

Coastal Kia responded

Fun! Thank you so much for the amazing testimonial and happy comments. It was extremely thoughtful of you to mention Sam Weisman, Jason Stone and Eddy by name. We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

September 17, 2020

I was pleased with the service call, although it was significantly more detailed and expensive than I had originally expected! The service department personnel were pleasant and courteous! Thanks! More

by rjwesselman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Sep 18, 2020 -

Coastal Kia responded

Thank you! We appreciate the great review and amazing comments including, "the service department personnel were pleasant and courteous." It was thoughtful of you to go online and share your experience. Thank you for that. We sincerely appreciate your business. Thanks again!

September 17, 2020

We visited Kia's service department due to an air bag light, that was on for a while. No other shop could figure out the reason why it was on. I was hesitant to get any services done at the dealership, b More

by SARAHELIZABETH609
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Coastal Kia responded

Simply wonderful! Thank you for the amazing five star service review. We are happy to hear Sam and our team were able to earn your trust and handle your air bag light concern under warranty. We have created a culture at Coastal Kia which includes delivering a truly exceptional experience to every client during every visit. Your amazing testimonial has been shared with Sam and our entire service team. Thank you again for your trust. Please call us if you need anything. We are here to help.

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