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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
6,075 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 6,075 reviews

May 02, 2021

Great customer care. All representatives are friendly. I find they are responsive to your needs and helpful in any way possible. Service department is quick in answering your questions and getting you in More

by PATT1947@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
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May 03, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and gracious comments. We love the feedback including, "I find they are responsive to your needs and helpful in any way possible..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We appreciate the high marks for Howard Ramsey too. Thanks again!

May 01, 2021

Every time I come to Coastal Kia I always receive the best service. The service cost for both of my cars is very reasonable and the waiting time is no more than an hour or two. Thanks Sam Weisman for bei More

by TAWANAJACOBS34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
May 03, 2021 -

Coastal Kia responded

You are very welcome. Thank YOU for the five star service review and compliments for Sam Weisman. We love the feedback including, "every time I come to Coastal Kia I always receive the best service." We appreciate you trusting us with your automotive service needs. Please call us if you need anything. We are here to help. Thanks again!

May 01, 2021

Jason is such a great salesman, young, family oriented, and ready to help. He made me feel comfortable about buying my son’s first car. He was not pushy! More

by cloughlin71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Girolami
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May 03, 2021 -

Coastal Kia responded

Jason is amazing and it was very thoughtful of you to mention him by name and give him such high marks! Thank you for the five star review and congratulations to your son on his first car. Exciting! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Enjoy!

May 12, 2021 -

cloughlin71 responded

How will we get the 1st service for free? The car has 36,000 miles already on it when we purchased. Do we just schedule an appointment after he puts 5000 on the car?

May 12, 2021 -

Coastal Kia responded

Great question... You are correct! Please schedule your first service when you have driven 5000 miles. The complimentary service is on us. Enjoy and call us if you have any questions. We are here to help.

April 30, 2021

Brandon was great! Couldn’t have asked for a better salesman. He took care of all our needs and then some. We will definitely recommend. More

by rspencer.1970
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
Print
May 03, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for Brandon Wright. We appreciate the high recommendations too. We look forward to seeing you during your complimentary service visit at 5000 miles. Welcome to the Coastal Kia family!

April 29, 2021

THEY WERE VERY FRIENDLY, WELCOMING AND PATIENT WITH US. WE WILL BE DEALING WITH THEM MORE . THANK you . And our salesman was very nice . Thanks More

by ronnie115251
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Roberts, JP Nicholas, Jason Girolami
Print
Apr 30, 2021 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. We love your feedback including, "they were very friendly, welcoming and patient with us." We strive to deliver a truly exceptional experience to every client during every visit. It was wonderful of you to rate so many of our employees with such high marks. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again and welcome to the Coastal Kia family! You are appreciated. Enjoy!

April 29, 2021

Prompt, friendly, non-aggressive service. Brandon is a great guy who helped us with our 2021 Kia Sou. We love it! We got a great price. Steve helped me so much with learning the navigation system. Ver More

by theresa.55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
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Apr 29, 2021 -

theresa.55 responded

I would recommend this dealership to my friends. John and I are happy with the salesman and everyone else involved with the sale.

Apr 29, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to mention Brandon and Steve by name. Congratulations on your Kia Soul purchase, you will love it! We love your feedback including, "prompt, friendly, non-aggressive service." We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family!

April 29, 2021

They have always been there for us and they have always done a great job on the service this is the 5th car that we have bought from them and we will not change now More

by john.irwin5053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Dale
Print
Apr 30, 2021 -

Coastal Kia responded

5th car from Coastal Kia... WOW! Thank you for your continued loyalty, trust and for this amazing review. It was thoughtful of you to recognize Sam Weisman and Morgan Dale too. Thank you for being such an important part of our Coastal Kia family. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Enjoy!

April 29, 2021

Coastal Kia and the staff were fantastic. They were quick to explain exactly what they intended to do and they updated me throughout the process. Overall I was very happy and will surely go back. More

by RXPOULIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 30, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love your feedback including, "they were quick to explain exactly what they intended to do and they updated me throughout the process." It was thoughtful of you to give Sam Weisman such high marks too. Thank you for choosing Coastal Kia!

April 29, 2021

I was very impressed with the excellent customer service I received from the service department. These guys were all so friendly and professional. I would definitely recommend them to everyone I know. More

by KENYONANGELA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 29, 2021 -

Coastal Kia responded

Thank you for the wonderful service review. We are thrilled to hear our service team exceeded your expectations. Thank you for the high recommendations too. We love the feedback including, "these guys were all so friendly and professional." It was thoughtful of you to rate Bob Tomlin so highly too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 28, 2021

Simply The Best in Town Without Question. Delivered as promised! The new facility is a must see! A First Class Operation with First Class Service> More

by jpalexius
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Roberts, JP Nicholas
Print
Apr 28, 2021 -

Coastal Kia responded

Thank you! Wonderful review! We sincerely appreciate the five star review and high marks for members of our management team. We love the feedback including, "simply the best in town with question." Our goal is to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and rate your recent experience. Thanks again. Enjoy!

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