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Coastal Kia

Wilmington, NC

4.8
6,075 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 6,075 reviews

April 28, 2021

Dealership was a wonderful blessing. Jason Dodd a greater blessing, he was humble and professional from beginning to end. Thank you JASON!!! Happy of purchase. More

by reds7567
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Apr 28, 2021 -

Coastal Kia responded

You are a blessing as well! Thank you for the five star review and gracious comments. It was thoughtful of you to mention Jason Dodd by name. Congratulations on your recent purchase and welcome to the Coastal Kia family! We pride ourselves on delivering a truly exceptional experience to every client during every visit. We look forward to seeing you during your complimentary service at 5000 miles. Please call us if you need anything. We are here to help. Thanks again!

April 28, 2021

My salesperson Cameron Allen was awesome! He was very polite and took the time to explain all options to me. Thank you Cameron! I love my new vehicle! More

by JACOBS222
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Allen, Uber Hernandez
Apr 28, 2021 -

Coastal Kia responded

Congratulations! We sincerely appreciate the five star review and compliments for Cameron. We love the feedback including, "he was very polite and took the time to explain all options to me." Wonderful! Enjoy and call us if you need us. Thank you!

April 28, 2021

This is the 4th KIA we have purchased from this dealership, and looking toward #5. Always a smooth transaction, whether sales or service. Highly recommended. Thanks More

by LARRYSAGO506
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Desmarest, Brandon Wright
Apr 28, 2021 -

Coastal Kia responded

4th Kia.... WOW! Thank you for that! We sincerely appreciate the five star review and your continued loyalty to our team and the Kia brand as well. Thank you for the high recommendations too. It was thoughtful of you to rate so many of our team members with five stars. We appreciate you! Please call us if you need anything. We are here to help. Thank you for being such an important part of our Coastal Kia family!

April 27, 2021

Great service as always. The staff are knowledgeable, professional and keep you informed during service. Services performed were right the first time and completed in the time expected. More

by rssparrish
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Coastal Kia responded

Thank you for the amazing comments including, "the staff are knowledgeable, professional and keep you informed." We are thrilled our service team exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia!

April 27, 2021

Thank you for everything. Jason and Tyler were amazing, I will tell everyone to come to Coastal Kia, they are all great people, thank you More

by JUDITH.STROUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Tyler Desmarest
Apr 28, 2021 -

Coastal Kia responded

You are very welcome! Our pleasure.... Thank you for the wonderful review, gracious comments and high marks for our team members. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again from Jason, Tyler and our entire team. You are appreciated!

April 27, 2021

The service was fantastic, however the only issue I have is w/ the overall Kia policy. I reside in NJ and early in 2021 I received a recall notice from Kia regarding an engine issue. When I brought it in, t More

by Buke55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Apr 28, 2021 -

Coastal Kia responded

Thank you for your feedback. We hate to hear the Kia dealer in NJ did not check and replace the fuel sensor when you first mentioned it to them. We are here to help. Thank you for rating Howard so highly. We appreciate you taking the time to go online and share your testimonial. Please let us know if we can ever help again here in Wilmington, NC. Please call us if you need anything. Thanks again!

April 27, 2021

You can trust these folks in Sales and Service to give good information and to follow up with you on any questions you might have. This is a good place to do business. More

by RLPROVENCHER
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Coastal Kia responded

We love that we have earned your trust! Thank you for the gracious review and warm praises. It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks for Sam too. You are appreciated!

April 27, 2021

Everything with my purchase was great. Explained the features of my new car several times so that I understand. Would buy here again. Thank you. More

by bjwright13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We are thrilled to hear Steve Kramer and our team exceeded your expectations during your recent purchase experience. Welcome to the Coastal Kia family! Please call us if you need anything. We are here to help! Thanks again.

April 26, 2021

Jason and Uber were fantastic to work with, made the car buying experience pretty painless and were decently flexible on the price I wanted. Glad to work with them! More

by DANIELMDILEONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez, Jason Dodd
Apr 26, 2021 -

Coastal Kia responded

Great to hear! Thank you for the five star review and compliments for Jason and Uber. Congratulations on your recent purchase. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again and welcome to the Coastal Kia family!

April 26, 2021

Alex and Jason are the best. I’ve worked with Jason my last two purchases. This is my 4th Kia from this dealer. Love those guys! More

by MICAHLAPPIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff, Jason Stone, Alex Houchin
Apr 26, 2021 -

Coastal Kia responded

Thank you Micah! It was nice speaking with you on the phone just now too. Congratulations on YOUR 4TH KIA from Coastal Kia! You are amazing and we sincerely appreciate your loyalty. Thank you for always being so gracious with your compliments and feedback. We sincerely appreciate you. Please call us if you need anything. Thank you for being such an important part of our Coastal Kia family. Enjoy!

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