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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
6,075 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 6,075 reviews

April 25, 2021

Mr. Steve Kramer was my salesman and he was very professional. He went beyond to make sure I got the car that I wanted. I would recommend this dealership to my family and friends. More

by tlc.printing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 26, 2021 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for your Product Specialist Steve Kramer. We are thrilled to hear he exceeded your expectations and "went above and beyond to make sure you got the car you wanted." We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family! We look forward to seeing you during your complimentary service at 5000 miles. Thanks again!

April 25, 2021

I was very satisified with Brandon who helped me get my kia rio He let me trade in my old car towards it. It was a ford focus with high mileage I was very happy with this We did a test drive with my rio an More

by ROXEANNEHOPKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
Print
Apr 26, 2021 -

Coastal Kia responded

Great news! We are thrilled to hear Brandon Wright exceeded your expectations and worked out a great trade-in deal on your new Kia Rio! It was extremely thoughtful of you to go online. We appreciate you sharing your experience and rating Brandon Wright, Michael Mascavage and Patrick Koballa so highly. We appreciate you! Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help. Enjoy!

April 24, 2021

I have been dealing with Coastal KIA for five years and have never been disappointed. Most recently I dealt with Sam Wiesman in the service department. Sam was helpful and upbeat keeping me informed of the More

by DREAMSOFPURPLEVW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 26, 2021 -

Coastal Kia responded

Thank you for your loyalty over the past five years! We sincerely appreciate the five star review and compliments for Sam Weisman in our service department. We love the feedback including, "everyone is courteous and pleasant to work with." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia family. You are appreciated!

April 24, 2021

They were very friendly and did exactly what they said they would. The environment was pleasant and clean. I didn't have to wait to have someone come to check me in and the work was done in a timely way More

by TINAIVINS.FSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Print
Apr 26, 2021 -

Coastal Kia responded

Wonderful! We are thrilled to hear your recent service experience went well. Thank you for the amazing review and high marks for Howard Ramsey and Sam Weisman in our service department. We love the feedback including, "they were very friendly ... the environment was pleasant and clean." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 23, 2021

Brandon and Michael stayed after closing hours to help complete our sale. We were very pleased with the entire process and look forward to coming back in the future. More

by dcrop2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
Print
Apr 26, 2021 -

Coastal Kia responded

Awesome! Thank you fort the five star review and congratulations on your recent purchase experience. Welcome to the Coastal Kia family! It was thoughtful of you to recognize the efforts of Brandon Wright and Michael Mascavage. We are thrilled to hear they exceeded your expectations. We love your feedback including, "very pleased with the entire process and look forward to coming back in the future." We look forward to seeing your during your complimentary service at 5000 miles. Thanks again!

April 23, 2021

Really good experience went over everything with us and layed it all out very well took care of and kid friendly as well they love the ride on toy. More

by stanley2
Recommend Dealer
Yes
Employees Worked With
Mike , Brandon Wright
Print
Apr 23, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. Congratulations on your recent purchase. We are thrilled to hear your children loved the toy car ride. It is always a hit. Thank you for rating Brandon Wright so highly! He does a fantastic job and it was thoughtful of you to recognize his efforts. Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help. Thanks again!

April 22, 2021

Very friendly and helpful sale department. Steve was very professional and knowledgeable of the service and vehicle I was purchasing, All questions were answered promptly every time I called for support. T More

by DORA.DAVIS1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryer Powers
Print
Apr 22, 2021 -

Coastal Kia responded

You are very welcome! Thank you for the compliments for your Product Specialist Steve Kramer. It was thoughtful of you to mention him by name. Thank you for the high marks for Bryer Powers too. We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

April 22, 2021

Pleasant experience waiting for the vehicle to be serviced. Waiting area, inviting and comfortable. Glad to be offered a free car wash also. Happy with the service at Coastal Kia! More

by suzzq4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 22, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and gracious comments. We are thrilled to hear you were comfortable during your wait and were able to take advantage of our free car wash program. We love you feedback including, "happy with the service at Coastal Kia!" Please call us if you need anything. We are here to help. Thanks again!

April 22, 2021

Very helpful , gave me great deal and Brandon Wright was wonderful help went the extra mile to help us . Very please with sales staff great More

by VLJEFFERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest, Brandon Wright
Print
Apr 22, 2021 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! It was thoughtful of you to mention Brandon Wright by name; we sincerely appreciate that. Thank you for the five star review and awesome feedback. We look forward to seeing you during your complimentary service at 5000 miles. Welcome to the Coastal Kia family! Please call us if you need anything. We are here to help. Thanks again!

April 22, 2021

Was able to find exactly what we wanted and the team at coastal Kia was a joy to work with. Morgan was able to help us make a deal that worked for us More

by MCOVICH26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan, Uber Hernandez
Print
Apr 22, 2021 -

Coastal Kia responded

Congratulations! We are thrilled to hear Morgan was able to help you find exactly what you wanted. We appreciate your business. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again and welcome to the Coastal Kia family!

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