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Coastal Kia

Wilmington, NC

4.8
6,110 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 6,110 reviews

April 27, 2021

The service was fantastic, however the only issue I have is w/ the overall Kia policy. I reside in NJ and early in 2021 I received a recall notice from Kia regarding an engine issue. When I brought it in, t More

by Buke55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Apr 28, 2021 -

Coastal Kia responded

Thank you for your feedback. We hate to hear the Kia dealer in NJ did not check and replace the fuel sensor when you first mentioned it to them. We are here to help. Thank you for rating Howard so highly. We appreciate you taking the time to go online and share your testimonial. Please let us know if we can ever help again here in Wilmington, NC. Please call us if you need anything. Thanks again!

April 27, 2021

You can trust these folks in Sales and Service to give good information and to follow up with you on any questions you might have. This is a good place to do business. More

by RLPROVENCHER
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Coastal Kia responded

We love that we have earned your trust! Thank you for the gracious review and warm praises. It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks for Sam too. You are appreciated!

April 27, 2021

Everything with my purchase was great. Explained the features of my new car several times so that I understand. Would buy here again. Thank you. More

by bjwright13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We are thrilled to hear Steve Kramer and our team exceeded your expectations during your recent purchase experience. Welcome to the Coastal Kia family! Please call us if you need anything. We are here to help! Thanks again.

April 26, 2021

Jason and Uber were fantastic to work with, made the car buying experience pretty painless and were decently flexible on the price I wanted. Glad to work with them! More

by DANIELMDILEONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez, Jason Dodd
Apr 26, 2021 -

Coastal Kia responded

Great to hear! Thank you for the five star review and compliments for Jason and Uber. Congratulations on your recent purchase. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again and welcome to the Coastal Kia family!

April 26, 2021

Alex and Jason are the best. I’ve worked with Jason my last two purchases. This is my 4th Kia from this dealer. Love those guys! More

by MICAHLAPPIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff, Jason Stone, Alex Houchin
Apr 26, 2021 -

Coastal Kia responded

Thank you Micah! It was nice speaking with you on the phone just now too. Congratulations on YOUR 4TH KIA from Coastal Kia! You are amazing and we sincerely appreciate your loyalty. Thank you for always being so gracious with your compliments and feedback. We sincerely appreciate you. Please call us if you need anything. Thank you for being such an important part of our Coastal Kia family. Enjoy!

April 25, 2021

Mr. Steve Kramer was my salesman and he was very professional. He went beyond to make sure I got the car that I wanted. I would recommend this dealership to my family and friends. More

by tlc.printing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for your Product Specialist Steve Kramer. We are thrilled to hear he exceeded your expectations and "went above and beyond to make sure you got the car you wanted." We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family! We look forward to seeing you during your complimentary service at 5000 miles. Thanks again!

April 25, 2021

I was very satisified with Brandon who helped me get my kia rio He let me trade in my old car towards it. It was a ford focus with high mileage I was very happy with this We did a test drive with my rio an More

by ROXEANNEHOPKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
Apr 26, 2021 -

Coastal Kia responded

Great news! We are thrilled to hear Brandon Wright exceeded your expectations and worked out a great trade-in deal on your new Kia Rio! It was extremely thoughtful of you to go online. We appreciate you sharing your experience and rating Brandon Wright, Michael Mascavage and Patrick Koballa so highly. We appreciate you! Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help. Enjoy!

April 24, 2021

I have been dealing with Coastal KIA for five years and have never been disappointed. Most recently I dealt with Sam Wiesman in the service department. Sam was helpful and upbeat keeping me informed of the More

by DREAMSOFPURPLEVW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Coastal Kia responded

Thank you for your loyalty over the past five years! We sincerely appreciate the five star review and compliments for Sam Weisman in our service department. We love the feedback including, "everyone is courteous and pleasant to work with." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia family. You are appreciated!

April 24, 2021

They were very friendly and did exactly what they said they would. The environment was pleasant and clean. I didn't have to wait to have someone come to check me in and the work was done in a timely way More

by TINAIVINS.FSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 26, 2021 -

Coastal Kia responded

Wonderful! We are thrilled to hear your recent service experience went well. Thank you for the amazing review and high marks for Howard Ramsey and Sam Weisman in our service department. We love the feedback including, "they were very friendly ... the environment was pleasant and clean." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 23, 2021

Brandon and Michael stayed after closing hours to help complete our sale. We were very pleased with the entire process and look forward to coming back in the future. More

by dcrop2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
Apr 26, 2021 -

Coastal Kia responded

Awesome! Thank you fort the five star review and congratulations on your recent purchase experience. Welcome to the Coastal Kia family! It was thoughtful of you to recognize the efforts of Brandon Wright and Michael Mascavage. We are thrilled to hear they exceeded your expectations. We love your feedback including, "very pleased with the entire process and look forward to coming back in the future." We look forward to seeing your during your complimentary service at 5000 miles. Thanks again!

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