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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,850 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,850 reviews

August 20, 2020

Jason Stone made car buying an easy experience. Tyler Desmarest did eveything he could to get a price for me that i could handle. I recommend Coastal Kia to everybody! More

by CHAR_ALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Tyler Desmarest
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Aug 21, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kudos for Jason Stone and Tyler Desmarest. Your gracious comments have been shared with Jason, Tyler and our entire sales team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the high recommendations too. Welcome to the Coastal Kia Family. We look forward to seeing you during your first free service visit at 5000 miles. Thanks again and enjoy!

August 20, 2020

Excellent experience Fast, professional and courteous Great followup. Took vehicle as soon as I arrived and returned it when they said they would. Will continue service there More

by warrenlibutti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2020 -

Coastal Kia responded

Thank you so much for this wonderful five star service review! We are happy to hear our service team exceeded your expectations during your recent visit. We sincerely appreciate your business and your loyalty as well. Thank you for choosing Coastal Kia!

August 19, 2020

This was my second new car purchased over my lifetime. It could not have been a smoother transaction. Kevin was an excellent salesperson with a strong knowledge of the KIA brand and Mike made the financ More

by mauricemurph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West
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Aug 20, 2020 -

Coastal Kia responded

Mr. Murphy, thank you for the amazing five star review and gracious comments. Congratulations on your recent new Kia purchase from Kevin, Mike and our team. It was thoughtful of you to mention them by name in your review. We strive to deliver a "truly exceptional experience" to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family!

August 19, 2020

John Wallace did a great job of communicating with my wife to be sure her car had everything she asked for. Good guy to work with we would go back again. More

by marlenesmith109
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
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Aug 20, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Thank you so much for the five star review and compliments for John Wallace. We love the feedback including, "John Wallace did a great job of communicating with my wife to be sure her car had everything she asked for." It was thoughtful of you to go online and share your experience. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Thanks again!

August 19, 2020

Sam Weismann took great care to make sure my vehicle was sanitized and my stay was comfortable waiting for my car to be serviced. Sam was a joy and made me feel like my business was important to him and the More

by PUNCHIE910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2020 -

Coastal Kia responded

Wonderful ! Sam is awesome and we are lucky to have him on our team. Thank you for the amazing review and gracious comments. Your feedback has been shared with Sam and our entire team. We love the comments including, Sam was a joy and made me feel like my business was important to him and the dealership." Thanks again! Please call us if you need anything. We are here to help.

August 19, 2020

All the best crew in town, so much like family. You definitely make sure that you have satisfied customers. Thank you Coastal KIA. I'm definitely going to spread the word. More

by SHERRYUNDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Tyler Desmarest
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Aug 19, 2020 -

Coastal Kia responded

Thank you for the five star review and awesome comments. We strive to deliver a truly exceptional experience to every client during every visit. We love your feedback including, "all the best crew in town, so much like family." You ARE an important part of our Coastal Kia of our family! We appreciate your business. Please call us if you need anything. We are here to help.

August 18, 2020

Service was good. Fast and efficient. Agent informed me every step of the way. I will gladly recommend a friend to visit your dealership adap More

by THARDAWAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Aug 18, 2020 -

Coastal Kia responded

Thank you for the five star review! We love the kudos including, "service was good... fast and efficient." We strive to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate the recommendations too. Thank you for choosing Coastal Kia!

August 18, 2020

EXCELLENT service and friendly atmosphere. I would highly recommend this dealership to anyone looking for a new or used car. I only wish they were closer to Oak Island. More

by GARYKATHC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
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Aug 18, 2020 -

Coastal Kia responded

Thank you so much for the amazing review and gracious comments. Thank you for making the trip from Oak Island to see us. Your loyalty means the world to us. We sincerely appreciate the wonderful feedback and high recommendations. Thank you for being such an important part of our Coastal Kia Family! You are appreciated!

August 18, 2020

I would recommend coming back if I needed a second car. Five star reviews around the board, especially for the friendly staff and fast services. More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wallace, Tyler Desmarest
Report | Print
Aug 18, 2020 -

Coastal Kia responded

Tony, thank you for the wonderful review, amazing feedback and high recommendations. It was thoughtful of you to go online and share your experience. Thank you for all the kudos including, "friendly staff and fast services." Please call us if you need anything. We are here to help. Thanks again!

August 18, 2020

Sam Weisman was great. He was very friendly and efficient. I really appreciate how he kept me well informed of the process and helped make decisions. Great customer service! More

by JARAMARIANELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2020 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the amazing review, gracious comments and compliments for Sam Weisman in our service department. He has amazing customer service skills and we are fortunate to have him on our team. Your wonderful review has been shared with Sam and our entire service team. Thank you for choosing Coastal Kia!

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