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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,528 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,528 reviews

January 12, 2020

The service department goes above and beyond to get you in and out in as quickly as possible. The professionalizm of the service managers and courteousy snacks in the wait area are always top notch. More

by JANDA1
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
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Jan 13, 2020 -

Coastal Kia responded

Thank you ! We sincerely appreciate the five star service review and your recognition of our attention to detail. We strive to deliver a "truly exceptional experience" to every client during every visit. We appreciate your loyalty. Thank you for choosing Coastal Kia! We are here if you need anything. It is wonderful to hear you were able to take advantage of our Customer Lounge Experience. Thanks again!

January 12, 2020

Everyone was very friendly and helpful! Peggy, Jason, and Mike were extremely knowledgeable and made my car buying experience so smooth. Thanks! I look forward to working with you again in the future. More

by REB1MATT2
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Michael M.
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Jan 13, 2020 -

Coastal Kia responded

Thank you for the amazing five sales review and gracious comments. Your amazing comments have been shared with Peggy, Jason and Mike. Congratulations on your recent purchase. Welcome to the Coastal Kia Family! Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help.

January 12, 2020

Even on a very busy Saturday, everyone was professional, friendly, and efficient! Would definitely recommend others to buy at Coastal Kia! I look forward to coming in for my first service. More

by COURTNEYBECK893
Recommend Dealer
Yes
Employees Worked With
Jason, Mike
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Jan 13, 2020 -

Coastal Kia responded

Awesome! Thank you for the five star service review and wonderful testimonial. We are thrilled our Saturday Service Team was able to exceed your expectations. Your comments have been shared with our service staff. We can't thank you enough for the amazing comments and high recommendations. Our entire team strives to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

January 12, 2020

Overall great experience The entire staff were friendly and showed wonderful costumer service! Although I was indecisive on a vehicle our dealer, John Wallace, and the manager More

by JOCELYNLONGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wallace
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Jan 13, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! It was extremely thoughtful of you to mention our Product Specialist John Wallace. We appreciate the high recommendations and gracious comments. Don"t forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help.

January 12, 2020

I was met at the door and asked if I had anything other than general maintenance for them to check. they offered to give me transportation anywhere while the maintenance was being done. I was offered drink More

by JANCHUK09
Recommend Dealer
Yes
Employees Worked With
Bob
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Jan 13, 2020 -

Coastal Kia responded

Thank you for the five star service review! We think you are "awesome" too!. We appreciate the thoughtful comments and wonderful testimonial. We love our process exceeded your expectations and you were able to take advantage of our Customer Lounge Experience. Thank you for choosing Coastal Kia!

January 12, 2020

Great service! They offered a complementary car wash, and I joked my carpets needed a clean more than the outside. I was pleasantly surprised when I noticed my car had been washed and vacuumed. They went ab More

by JESSICAHINSON86
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2020 -

Coastal Kia responded

Fantastic! We appreciate the five star service review and comment, "they went above and beyond!" We strive to deliver a 'truly exceptional experience" to every client during every visit. We are thrilled to hear you were able to take advantage of our Courtesy Wash Program. It is wonderful to hear we exceeded your expectations. Thank you for choosing Coastal Kia! We are here if you need us.

January 12, 2020

Sam is the best! It is awesome to got to a place I trust. I give Sam 5 stars! I will definitely be back for all my car service needs. More

by ericasadler
Recommend Dealer
Yes
Employees Worked With
Sam W.
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Jan 13, 2020 -

Coastal Kia responded

We could not agree more.... "Sam is the best!" Thank you for the review and kudos for Sam. Your amazing comments have been shared with Sam and our service management team. We appreciate your loyalty, trust and gracious comments. Thank you for choosing Coastal Kia!

January 12, 2020

Service was great. Kept in the loop on what my car needed. Shuttle service is the best! Thank you Kelly. Thank you Sam. Good job. More

by BIGJOHNB161
Recommend Dealer
Yes
Employees Worked With
Sam, Nigel, Kelly.
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Jan 13, 2020 -

Coastal Kia responded

Thank you for the amazing five star review and kudos for Kelly and Sam. We appreciate your gracious comments which have been shared with them along with our entire service staff. Thank you for being an important part of our Coastal Kia Family! Please call us if you need anything We are here to help.

January 11, 2020

Awesome, kind, clean, nice cars, friendly, will help you get in a car, you feel so welcome, greetings with a smile, test drive, patients courtesy. More

by WILLIEVAUGHT
Recommend Dealer
Yes
Employees Worked With
Adam Gonzalez, Steve Kramer
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Jan 13, 2020 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star sales review and gracious comments. Our team strives to deliver a "truly exceptional experience" to every client during every visit. We treat our guests the way we wish to be treated. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help!

January 11, 2020

Great dealership! Always very helpful. Staff very knowledgeable and was able to get appointment right away. Was offered shuttle service to and from also. Thx! More

by 106BEACHCATS
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for our team. We love the comments, "Great dealership! Always very helpful". We are thrilled you were able to take advantage of our Courtesy Shuttle Program. Thank you for choosing Coastal Kia!

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