Coastal Kia

Took my car in with a noise and now it is dead. I paid for a lifetime warranty in the engine but because I didn’t keep every record over the past ten years they won’t honor it. So after spending $2200 I h for a lifetime warranty in the engine but because I didn’t keep every record over the past ten years they won’t honor it. So after spending $2200 I have no car More

I just wanted to say Thank you to Sam and Kelly, who both made my last service appt easy and a pleasure. Sam is always top notch in customer service with me. And for the first time I used the shuttle to go g made my last service appt easy and a pleasure. Sam is always top notch in customer service with me. And for the first time I used the shuttle to go grab a bite to eat while the car was up on the rack. I really appreciate Sam and all he has done to help change my mind with respect to Kia as a whole. Thank you Sam!!! More

Took car for service, and had very pleasant experience. The waiting area is very nice, with comfortable seating, wi-fi, snacks tv and bottled water, all free. And when came time to pay, it was free for the The waiting area is very nice, with comfortable seating, wi-fi, snacks tv and bottled water, all free. And when came time to pay, it was free for the first service! Thanks for taking care of your customers. Mrs. Lankosz More

I have had only great experiences with Coastal Kia. They always go above and beyond to make sure my car is taken care of. They are convenient and always help me find a discount when checking out. They alway always go above and beyond to make sure my car is taken care of. They are convenient and always help me find a discount when checking out. They always remember me by my name More

Overall I was displeased with the pricing. After discussing a price, I came in and they tried to charge me an additional 200 for the price of the part (alternator). I told them it was unacceptable, discussing a price, I came in and they tried to charge me an additional 200 for the price of the part (alternator). I told them it was unacceptable, and that was not what was previously discussed. Then they added an additional part (a belt) and charged 200 just for the part, saying it was broke, but after looking into it I found several for under 30 showing they just wanted to get the money back from the other part. I have worked at a dealership and know how they work, but I won't be back. More

I had said to people that I would never buy another car from coastal Kia. The sales people i had worked with before were only thinking of what they were going to make off the deal. Promising deals they cou from coastal Kia. The sales people i had worked with before were only thinking of what they were going to make off the deal. Promising deals they couldn’t do. It was a pleasure working with salesman Nixson, because he said I will try my best to get the deal you wanted and that was how much he was working for me. More

Unexpectedly Seamless Let us start with Howard Ramsey: best Service Department representative in my near-50 years of buying cars. Friendly, thoroughly-professional, quick Let us start with Howard Ramsey: best Service Department representative in my near-50 years of buying cars. Friendly, thoroughly-professional, quick to follow-up. Sharp, honest, empathetic, affable. Then Jason Stone: a Master Salesman and "mover-of-metal." Jason provided a friendly, comfortable, customer-oriented atmosphere in which my wife and I could confer and not feel "pushed" into making rash decisions. Adjectives to describe: consummate weatherman (takes a High Pressure situation and immediately makes it seem like a Low Pressure scenario); relatable; down-to-Earth; great sense of humor; really knows his stuff. And finally Michael Miscavage: unflappable (we were in his office and it was 9:00 p.m. on a Friday and he was easygoing); customer-oriented (he looked into many different warranty options, trying to save us money), and great with mixing numbers with chit-chat. Pat K. has put together an "A-Team" here. We will most definitely be back not only for standard maintenance but for future purchases. More