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Coastal Kia

Wilmington, NC

4.8
4,597 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 4,597 reviews

December 18, 2018

Very polite and informative! Bob was really helpful when explaining some of the unique aspects of my Optima Turbo. Really nice guy, and quick service. He also helped me figure out More

by Brooklyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlinson
Dec 19, 2018 -

Coastal Kia responded

Bob Tomlin and our entire team want to thank you for the five star review! Bob is very professional, knowledgeable and an asset to our team. We appreciate you choosing Coastal Kia for your service needs. Thank you!

December 17, 2018

Wonderful Jason was great..Pleasant and understanding I would purchase another car or SUV through him. He made great effort to meet my needs for that i thank h More

by MINEREEJOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason stone
Dec 19, 2018 -

Coastal Kia responded

Thank you for the five star review! We appreciate the kudos for Jason too. We pride ourselves on our A+ BBB scores. Coastal Kia's goal is to treat our clients the way we want to be treated. Welcome to the Coastal Kia family!

December 16, 2018

Great employees and they were on the spot getting my car in. both people were helpful from the time I talked to the service manager until Kevin Martin took my car in. Great staff and very nice. More

by RICKYTHORPE196
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin, Scott, The service Manger and many more
Dec 19, 2018 -

Coastal Kia responded

Thank you so much for the wonderful review! We are thrilled that our Coastal Kia service department was able to exceed your expectations. Our service team appreciates you choosing Coastal Kia for your service needs. Thank you !

December 15, 2018

Repair New Engine put in after, drove it 30 minutes same problem old engine did. Back in for a new engine. It has to be a manufacture problem. I’m concerne More

by KAUCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 19, 2018 -

Coastal Kia responded

Thank you for your service comments! Rest assured our Kia factory trained team has communicated with the manufacturer and your safety is ours top priority. Coastal Kia will make sure your vehicle is safe and repaired to your satisfaction. Thank you

December 15, 2018

Courteous service and prompt. We had a recall and it was taken care of in a courteous and efficient manner. If only the sales dept. was as good.Unfortunate experience with owner. More

by FrankWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2018 -

Coastal Kia responded

Thank you for the review and comments. We appreciate your time on the phone to resolve any issues that arose. We are here to help! Thank you for choosing Coastal Kia!

December 15, 2018

First car buying made easy This was my first car choice, they are very welcoming and straight forward. Any problems comes that comes up they’re are more than willing to help you More

by Iceclaw2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Dec 19, 2018 -

Coastal Kia responded

Thank you for the five star review and making Kia your first car choice! Welcome to the Coastal Kia family. We are thrilled your chose Kia and Coastal Kia as your dealer.

December 15, 2018

Had a recall My 2012 KIA Sorrento was recalled and the service team was courteous, efficient and completed the job in a timely fashion. It was discovered that it n More

by RRCLEARY3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in Service Dept.
Dec 19, 2018 -

Coastal Kia responded

Thank you for the wonderful review! It is awesome to hear you describe our team as "courteous, efficient and they completed the job in a timely fashion". We agree, Sam is amazing! We realize there are dozens of local service centers to choose from... we sincerely appreciate you choosing Coastal Kia. Thank you for shopping and servicing local!

December 14, 2018

Exellent service This is an excellent service center Sam is one of the great technicians there gives you prompt service and usually calls you by your first name the se More

by PATSPAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 14, 2018 -

Coastal Kia responded

We sincerely appreciate the wonderful five star review! It was kind of you to recognize Sam in our service department. He does an awesome job; we appreciate the kudos for him and our Coastal Kia team. It is awesome that they call you by your name when you arrive. After all, you are a part of our Coastal Kia Family!

December 13, 2018

Great Service I have been using this service center for the past 6 years. John Wigger is so great to work with. I feel he is honest with me and never felt pressure More

by PSILLERY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wigger
Dec 14, 2018 -

Coastal Kia responded

Thank you for the awesome five star review! We think John Wigger is great too. We can't thank you enough for your loyalty to our Coastal Kia service department. We realize there are a lot of service centers you could choose from. We are honored that you choose our team at Coastal Kia.

December 13, 2018

Best experience I had I came in the other day to get service done to my Kia Sorento they got the job in no time I had my little daughter with me they even had a playroom fo More

by LOVEMEPURDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 14, 2018 -

Coastal Kia responded

Thank you for recognizing our efforts to share a "family feel" during your visit. We sincerely appreciate the five star review! Your kind words have been shared with Sam and our entire Coastal Kia team. We hope to see you and your family again soon. We are here to help if you ever need us. Thank you for shopping and servicing local!

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