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Coastal Kia

Wilmington, NC

4.8
5,496 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,496 reviews

July 28, 2019

Great Management I brought my 2019 Kia Optima in for a simple state inspection and the treated me like royalty. They are very kind and professional. Would recommend go More

by jthomas7893
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam (Service), Kelvin (Sales)
Jul 28, 2019 -

Coastal Kia responded

Wow! Thank you for the great review, feedback and awesome kudos for our staff. We are thrilled we have exceeded your expectations in both sales and service. Thank you for being an important part of our Coastal Kia Family!

July 28, 2019

Very nice We were in and out in 30 minutes tops. Nice job thanks so much for your help with the car service We appreciate it. Tesa More

by ETBTAHOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 28, 2019 -

Coastal Kia responded

Tesa, Thank you for the five star service review. We appreciate you too! Thank you for choosing our Kia Factory trained service advisors and technicians. Please call us if you need anything. Thanks again

July 28, 2019

Friendly reliable service Overall great service department. Sam was very nice and keep me informed about the progress while I waited. They have complimentary drinks and snacks More

by DOBBIE1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Prince, Sam
Jul 28, 2019 -

Coastal Kia responded

Thank you so much! We are thrilled you found our Saturday service to be accommodating. It was thoughtful of you to mention so many of our staff members by name. We appreciate you making the drive from Jacksonville. Thanks again!

July 28, 2019

Absolutely, hands down-the best experience I've ever had! Everyone was so nice, and helpful. Every staff member went out of their way to ensure our visit was great! Will be back every time! More

by phoenixmyles11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We sincerely appreciate you choosing Coastal Kia for your automotive needs. We look forward to seeing you again soon.

July 27, 2019

Great Experience I did some internet work before my appointment. The process was seamless. Kevin West, my salesperson was very helpful and friendly. He cared about m More

by MKJWENGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin West , Mike
Jul 27, 2019 -

Coastal Kia responded

Wonderful! We hope your enjoy your new van. Thank you for the great review and for mentioning Kevin West by name. Welcome to the Coastal Kia Family!

July 27, 2019

Awesome staff / Friendly Qualified Service Coastal Kia does not disappoint! We were treated with friendly efficient service. We arrived about 30 minutes early and they were able to get us right More

by BEVANDFRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2019 -

Coastal Kia responded

Fantastic review! Thank you. We love doing business with you too. We are thrilled to hear our service department exceeded your expectations and that your were comfortable during your wait. Thanks again.

July 26, 2019

Great people to work with Steve Kramer was a leisure and helped me get a great deal on what I wanted to do the timing was a little long but I realize when you are busy it gets More

by dmills4549
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Steve Kramer both were great, Bernie Brust
Jul 28, 2019 -

Coastal Kia responded

Fantastic! Thank you for the great review. It was thoughtful of you to mention Steve Kramer by name. Thank you for the comment, “great job everyone”. Congratulations on your recent purchase.! Welcome to the rapidly growing Coastal Kia Family.

July 26, 2019

Best in Class when it comes to Customer Service! Having spent time with the multiple sales and service staff at the dealership - they are the considerate of my time and pay special attention to detai More

by forrestb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Brust
Jul 26, 2019 -

Coastal Kia responded

Thank you for the awesome review and kudos for our Coastal Kia team. We want to thank you for choosing Coastal Kia for your sales and service needs. We truly strive to treat our clients the way we wish to be treated. It is important to us to address the details. Attention to details takes a good experience and makes it a great one. Thank you for your business and for recognizing our efforts. Please call us if you need anything, we are here to help.

July 26, 2019

Excellent sales and service center What a place to go for a wonderful buying experience. The sales staff are very knowledgeable on the products they have available on the lot. They even More

by Spike15179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason stone, Justin prince
Jul 26, 2019 -

Coastal Kia responded

Thank you so much for the amazing 5 star review and gracious testimonial. We strive to treat our clients the way we wish to be treated. We want you to feel like you are at home when you visit. We are thrilled we exceeded your expectations. It is wonderful to hear we left you with a "lasting impression". Welcome to the Coastal Kia Family! Thanks again.

July 25, 2019

Service Dept. of the Year. The service crew is the main reason I come to Coastal Kia. Without a doubt, the best! Will buy my next car there because of the service after the sa More

by PBRIANWILLIAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Howard and the one with his left arm in a sling.
Jul 25, 2019 -

Coastal Kia responded

Wonderful! Thank you for the great review and awesome loyalty. We are very proud of our service department and our staff. Thank you for choosing Coastal Kia. You gracious comments have been shared with our team.

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