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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,872 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,872 reviews

August 21, 2024

Dealership is very clean and the people that work there are helpful and extremely kind More

by tdavelsgard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star review and high marks for our Product Specialist Steve Kramer and Business Manager Isaiah Torres. It was thoughtful of you to go online and rate your recent experience. We are here if you need us.

August 20, 2024

One of the best car buying experiences I have ever had. Ever, Chris, Jan, and Uber were very professional, personable, and friendly. Highly recommend. More

by dcprice77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez, Chris Castro
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Aug 21, 2024 -

Coastal Kia responded

Wonderful! Thank you for the five star review. It was thoughtful of you to mention our team members by name. Thank you for the high recommendations too. Congratulations and enjoy! We are here if you need us.

August 20, 2024

Staff always act professional,personable and friendly. I would recommend them to family and friends More

by MOMMOMGINNY1@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. Thank you for the high marks for our Service Consultant Bob Tomlin. We appreciate your kindness.

August 18, 2024

Love the positive attitude of all of your employees and the help I received when I got to the garage from Southport NC. I also loved the snacks and tasteful and fresh coffee. 😋 More

by PATRICIAREED886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and gracious compliments for our facility and team. We are thrilled to hear you were able to take advantage of our lounge experience. Thank you for choosing Coastal Kia!

August 17, 2024

Best car buying experience ever experienced in all my years of looking for new or used vehicles for myself or others. More

by mac.hampson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Desmarest, Chris Castro, Marquita Best
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Aug 18, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star rating and gracious compliments. Thanks again!

August 17, 2024

I requested 3 services be done on my Kia, when I made the appointment, and they did not do all 3. So now I have to go back for another trip. More

by mappette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
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Aug 20, 2024 -

Coastal Kia responded

Ms. Hutchinson, thank you for the helpful information. We are here to help. Our Operations Manager Peggy Roberts just left you a voice mail. We pulled your repair order which has your name as well as Peter's. Please return the call to Mrs. Roberts at 910-798-4706 when time permits. We look forward to your call. Thank you

August 17, 2024

Ever was very knowledgeable about the vehicle and very efficient in completing our sale. We appreciated the professionalism. More

by AMBLER.FAMILY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
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Aug 18, 2024 -

Coastal Kia responded

Thank you! It was kind of you to mention our Product Specialist Ever by name. Congratulations and enjoy! We sincerely appreciate the high marks.

August 17, 2024

It doesn't ,mattere if Bob Tomlin is a service advisor at Kia or Rolls Royce, the result is the same, total customer satisfaction. More

by PBRIANWILLIAMS622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2024 -

Coastal Kia responded

Wow! Thank you! We are thrilled to hear our Service Consultant Bob Tomlin exceeds your expectations. We appreciate the high marks and gracious compliments.

August 16, 2024

Jack was very friendly and had great customer service. The financial service salesman was also great company and explained very clearly. More

by alexisbswain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Smith
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Aug 16, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Product Specialist Jack Smith, We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Our team is here if you need anything. Thanks again!

August 15, 2024

Felt comfortable with Brandon right from the beginning. After purchasing would like to have had an orientation to the car like how to set up phones and what all the buttons and settings are for. More

by glomiller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah needs to tamp down his warranty spiel, Brandon Wright
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Aug 15, 2024 -

Coastal Kia responded

Gloria, thank you for speaking with our Business Manager Isaiah Torres. We appreciate your time on the phone and are here to help. Congratulations on your recent purchase! Please let us know if you would like to schedule a time to go over your new vehicle features again. It is a lot to absorb all at once. Thanks again. Enjoy!

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