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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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October 23, 2023

Everyone was SUPER friendly and helpful. The dealership is beautiful, the waiting area for service is so comfortable and filled with snacks and drinks .Thank you! More

by COSTLGIRL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Coastal Kia responded

You are very welcome. Thank YOU for the five star service rating and gracious comments. We are thrilled to hear you were comfortable during your service wait. We love hearing you were able to enjoy our complimentary lounge experience. Please call us if you need anything. Thanks again!

October 22, 2023

I had an appointment with Bob to fix some recalls on my car as well as address a concern I had about my fuel tank. He was very helpful and kind about making sure everything I needed checked or fixed was go More

by RACHAELEVANS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

October 21, 2023

Routine maintenance for a 2023 Niro. Easy to work with the service department, they picked up the car on time and returned it upon completion. There was an issue with the modem in the ca More

by JATALLANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. Please contact our Service Director John Wigger at 910-408-0100 with any concerns. Thanks again!

October 19, 2023

Prompt professional service. Pleasant staff, handy shuttle and clean comfortable waiting area if you decide to wait. More

by STACY.M.ELDRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our staff and facility. We love the feedback including, "pleasant staff, handy shuttle and clean comfortable waiting area." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 18, 2023

Great l, gentlemen helped me. Very professional and in a timely manner. This is why I love Kia More

by K.L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not too sure what his name was i believe it was bob front desk for services
Oct 19, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We appreciate the feedback and love to hear that you "love your Kia." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 18, 2023

The service department is great! Everyone is respectful and kind. I am always given updates, and I appreciate that. More

by KATHYWILSON243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review. It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks for our service consultant Sam Weisman as well. He is truly an ambassador for our customer service culture.

October 17, 2023

The dealership is clean and staff is very friendly and willing to explain everything happening. More

by kaellis236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Coastal Kia responded

Great news! Thank you for taking time to go online and rate your recent experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 16, 2023

Very courteous and professional staff. I felt very welcomed and the snack bar was nice too. More

by Wes319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Coastal Kia responded

Thank you for the five star review and high marks for our Service Consultant Sam Weisman. We are thrilled to hear you were comfortable during your service appointment and able to enjoy our complimentary snack bar. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything.

October 16, 2023

Great communications before and during service. Chris worked with our schedule constraints and got the repairs done prior to an upcoming trip. Shuttle service was a lifesaver and the car was spot More

by PATMONTGOMERY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Tumminelli
Oct 16, 2023 -

Coastal Kia responded

Great news! We are thrilled to hear Chris Tumminelli and our service team took great care of you and exceeded your expectations. Thank you for the five star review and gracious comments. We love the feedback including, "great communication before and during service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 13, 2023

Not well design for Elders or disabled. Some of the young needs to learn better communication and respect.. More

by DEBANDROSIE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Coastal Kia responded

We just tried to reach you via phone. We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

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