Coastal Kia - Service Center
Wilmington, NC
3,414 Reviews of Coastal Kia - Service Center
Everyone was SUPER friendly and helpful. The dealership is beautiful, the waiting area for service is so comfortable and filled with snacks and drinks .Thank you! The dealership is beautiful, the waiting area for service is so comfortable and filled with snacks and drinks .Thank you! More
I had an appointment with Bob to fix some recalls on my car as well as address a concern I had about my fuel tank. He was very helpful and kind about making sure everything I needed checked or fixed was go car as well as address a concern I had about my fuel tank. He was very helpful and kind about making sure everything I needed checked or fixed was good to go by the time I got off work! More
Routine maintenance for a 2023 Niro. Easy to work with the service department, they picked up the car on time and returned it upon completion. There was an issue with the modem in the ca Easy to work with the service department, they picked up the car on time and returned it upon completion. There was an issue with the modem in the car that Kia Connect was ZERO help with. Two weeks later I am still waiting to hear back from them “shortly”. The service department here diagnosed it it and have ordered a new modem. They kept me informed through the process. I consider the communication to be extremely important. Good to have local people who know what they are doing even is the national reps seem to not care. More
Prompt professional service. Pleasant staff, handy shuttle and clean comfortable waiting area if you decide to wait. Pleasant staff, handy shuttle and clean comfortable waiting area if you decide to wait. More
The service department is great! Everyone is respectful and kind. I am always given updates, and I appreciate that. Everyone is respectful and kind. I am always given updates, and I appreciate that. More
The dealership is clean and staff is very friendly and willing to explain everything happening. willing to explain everything happening. More
Very courteous and professional staff. I felt very welcomed and the snack bar was nice too. I felt very welcomed and the snack bar was nice too. More
Great communications before and during service. Chris worked with our schedule constraints and got the repairs done prior to an upcoming trip. Shuttle service was a lifesaver and the car was spot Chris worked with our schedule constraints and got the repairs done prior to an upcoming trip. Shuttle service was a lifesaver and the car was spotless upon pickup. More
Not well design for Elders or disabled. Some of the young needs to learn better communication and respect.. Some of the young needs to learn better communication and respect.. More