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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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September 08, 2023

Very thorough and excellent work and customer service. Great team work. They always make sure my vehicles are in the best working condition. More

by LLANG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 08, 2023

I've had my car serviced here at least 1/2 dozen times never had a bad experience. Greeted by I believe his name is Howard, he takes his time explaining everything and gives an honest wait time. Will cont More

by RLBRAD51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Sep 11, 2023 -

Coastal Kia responded

We sincerely appreciate the five star service review. Your loyalty is great appreciated as well. Please reach out if you need anything. Thanks again!

September 07, 2023

Another great experience at Coastal Kia; the sixth such appointment, which was apropos considering it was there that I purchased my sixth-in-a-row Kia! Bob Tomlin greeted me at the door, making sure I was More

by HERMAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sivon Gross
Sep 11, 2023 -

Coastal Kia responded

Amazing, thank you! We truly appreciate the thoughtful testimonial. Your continued support over the years is greatly appreciated as well. It was thoughtful of you to mention Sivon Gross and Bob Tomlin by name. Congratulations and enjoy!

June 27, 2023

Had a very good experience. Everything went smoothly and timely. We were in and out with no issues. Everyone involved was great. More

by toddtetreault.gcs
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "had a very good experience, everything went smoothly and timely." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

June 27, 2023

One of the finest car dealerships I've ever dealt with. All of the associates are true professionals and courteous in their customer treatment. More

by Falcon 11
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "one of the finest car dealerships I've ever dealt with." Thank you! It was thoughtful of you to go online and rate your recent experience. Please call us if you need anything. Thank you for choosing Coastal Kia!

June 26, 2023

Service was very good and I look forward to returning for service in November See you then More

by ANTONACCI1934
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and look forward to seeing you as well during your next visit. It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks for our Service Consultant Darren Gokey as well.

June 26, 2023

Bob was very pleasant to work with. He had a very friendly demeanor and was eager to help. More

by charmyjay
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Coastal Kia responded

Great news! Thank you for the high marks and thoughtful review. We love the feedback including, "he had a very friendly demeanor and was eager to help." We sincerely appreciate you choosing Coastal Kia for your automotive service needs. Thanks again! Please reach out if you need anything.

June 26, 2023

Easy experience Very helpful and friendly Explained everything to me which was helpful and short wait tome More

by JLAMONTEJR
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

June 26, 2023

Did not fix my problem took a day off of work to get car serviced and repaired, service yes repaired no was told nothing wrong no one test drove car same thing rough idle and stalling. Machine says ok BS. More

by TRADECO
Recommend Dealer
No
Employees Worked With
Service don’t know mechanic
Jun 26, 2023 -

Coastal Kia responded

We are here to help. Our Operations Manager Peggy Roberts just tried to reach you via phone. We apologize we were unable to duplicate the rough idle and stalling concerns. Our service team would like to ride with you at your convenience so we may duplicate the concerns and address accordingly. Thank you for your business. We look forward to your call and an opportunity to address your frustration. You may reach Peggy Roberts at 910-798-4706. Thank you!

Jun 26, 2023 -

TRADECO responded

They have returned my call trying to make an appointment now to get back in there. Just hard to take another day off of work. Maybe I’ll get it this time.

Jun 26, 2023 -

Coastal Kia responded

Thank you for speaking with us Mr. Herring! We look forward to having our service department personnel ride with you soon so we may address your concerns.

June 26, 2023

Everything was on time and well done. The staff was cordial and knowledgeable. Thank you. More

by smabrey.sm
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Not sure.
Jun 26, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our service team. Thank you for choosing Coastal Kia!

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