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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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June 04, 2023

Service was great, went over expectations! Handled everything professionally, Very patient with me and helped with every step! I would recommend! More

by CINMADDOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Coastal Kia responded

Thank you for the five star review and high recommendations! We sincerely appreciate the high marks and gracious comments. We are thrilled to hear our service departments exceeded your expectations. Thank you! Please reach out if you need anything.

June 01, 2023

They have been very polite and considerate of our needs and been very professional. Their waiting area is very nice. More

by STRICKD10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "they have been very polite and considerate of our needs and have been very professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 31, 2023

The service reps were very attentive to the customers and kept us informed as to the progress of our service visit. All of the reps. were very cordial and informative. More

by Robert W Speir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Coastal Kia responded

Great news Robert! We sincerely appreciate the five star service review and high marks for our Service Consultants, Darren Gokey and Gary Nelson. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

May 31, 2023

Had my 2020 Soul S in for its 52,000 mile service. The staff there is professional and very friendly and a pleasure to deal with. Nothing was forced on me or "suggested" to be done. I was told what my More

by Ronnie Dasilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Coastal Kia responded

Wonderful news Ronnie! We sincerely appreciate the five star review and thoughtful testimonial. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything.

May 28, 2023

I have written reviews before, but I have to say Sam and the Kia team went above and beyond this past week. A few weeks an engine coil went bad and because so many used cars are out there, it took a few da More

by jvannostrand54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star service review and high praises for our Service Consultant Sam Weisman. Thank you for your testimonial and gracious feedback. It was kind of you to mention Sam by name. We are thrilled he exceeded your expectations. Thank you for choosing Coastal Kia!

May 27, 2023

Courteous service. They did everything right to make us comfortable and did the job quickly and efficiently. More

by cjohnson100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Coastal Kia responded

Great news! We appreciate the five star service review and high marks for our team members. It was thoughtful of you to go online and rate your recent service experience. Please call us if you need anything.

May 27, 2023

Their service has always been exemplary, highest levels of courtesy and care. Thankfully, this vehicle has only needed one repair in 88,000 other than brakes and tires. More

by LampRx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our service department. We love the feedback including, "their service has always been exemplary, highest levels of courtesy and care." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 26, 2023

Service on time, as promised. Courteos, efficient for a factory recall. Excellent dealership. Would recommend More

by BRACER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our Service Consultant Darren Gokey. Thank you for the recommendations too. Please call us if you need anything.

May 24, 2023

in for car recall no problem other everyone was great they r always very nice More

by DELNASCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Coastal Kia responded

Super! Thank you for the five star review and gracious comments. We appreciate the high marks for our Service Consultant Gary Nelson too. It was thoughtful of you to go online and rate your recent experience. Thanks again!

May 24, 2023

They we’re waiting to help when I drove up. Help me decide to decide what I needed to done. More

by RLBH60_28451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for out service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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