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Coastal Kia - Service Center

Wilmington, NC

4.8
3,475 Reviews

3,475 Reviews of Coastal Kia - Service Center

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September 20, 2023

Always a pleasant experience at Coastal Kia. Staff is on top of their game, efficient helpful, kind, and professional. More

by KIEHLI.GORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Coastal Kia responded

Thank you for the high marks and gracious comments. It was thoughtful of you to rate our Service Consultant Bob Tomlin with 5 stars. Bob is a true ambassador for our customer service culture. We love the feedback including, "staff is on top of their game, efficient, helpful, kind and professional." Please reach out if you need anything. Thanks again!

September 20, 2023

Everyone is always very friendly and eager to help with any questions I may have. More

by BETSYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Coastal Kia responded

Great news Betsy! We sincerely appreciate the five star review and compliments for our service team. We love you shared, "everyone is always very friendly and eager to help." Wonderful! Please call us if you need anything. Thank you!

September 19, 2023

Great place for buying a car customer service is the best thank you coastal Kia More

by gmarkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Coastal Kia responded

Thank you for the high marks and gracious comments. It was thoughtful of you to go online and rate your recent experience. We appreciate the high ratings for Bob Tomlin, Tyler Desmarest, and Sam Weisman as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

Sep 19, 2023 -

gmarkins responded

My pleasure

September 18, 2023

Great service, prices are high for this item compared with the other shops in Wilmington More

by FDGFOXX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Coastal Kia responded

Thank you for the five star review. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs. Please reach out if you need anything.

September 18, 2023

Great experience overall. Sam did a great job and I will definitely recommend him to anyone I know and will be back for sure More

by seangilbert21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
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Sep 19, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Sam Weisman. It was kind of you to mention Sam by name. Thank you for the recommendations as well. Please call us if you need anything. Thanks again!

September 15, 2023

I want to thank Darren, the whole service department and the engineer for the excellent service I received on my 2015 KIA Sorento. I was told that it would take roughly 3 to 4 weeks but instead, it was rea More

by WHITE.DEB4871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Sep 15, 2023 -

Coastal Kia responded

Thank you for the five star service review and compliments for our Service Consultant Darren Gokey. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear Darren exceeded your expectations. Thank you for choosing Coastal Kia!

September 11, 2023

Good dealership to go to. Service personal was informative and prompt with waiting time and courtesies More

by YWILLIAMS071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2023 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and compliments for our service team. Thank you for the high marks for our service consultant Sam Weisman. Thank you for choosing Coastal Kia for your automotive service needs.

September 11, 2023

Sam was great, kept me informed about my vehicle and let me know what services I might need on my next visit. More

by amcneill0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2023 -

Coastal Kia responded

Thank you for the high marks and compliments for our Service Consultant Sam Weisman. We love the feedback including, "Sam was great, kept me informed about my vehicle." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 11, 2023

Great service advisor! Very helpful and not pushy at all. Appreciated the van driver as well. Very accommodating More

by SMDANIELS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think David the van driver
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Sep 12, 2023 -

Coastal Kia responded

Great news! Thank you for going online and rating your recent service experience with our team. We are thrilled to hear you were able to enjoy our courtesy shuttle experience. Please call us if you need anything. Thanks again!

September 11, 2023

I was happy with the experience. Very professional, competent, efficient. Spent extra time on an issue I raised More

by wagnerwg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious feedback. We love the comments including, "very professional, competent, efficient." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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