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Coastal Kia - Service Center

Wilmington, NC

4.8
3,475 Reviews

3,475 Reviews of Coastal Kia - Service Center

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May 24, 2023

in for car recall no problem other everyone was great they r always very nice More

by DELNASCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Coastal Kia responded

Super! Thank you for the five star review and gracious comments. We appreciate the high marks for our Service Consultant Gary Nelson too. It was thoughtful of you to go online and rate your recent experience. Thanks again!

May 24, 2023

Employees in the service department are very helpful, knowledgeable, friendly, & keep customers updated on vehicles. More

by nesia1821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Coastal Kia responded

Thank you for the five star service review and compliments for our service team! We appreciate the feedback and high marks for our team members. Thank you for trusting Coastal Kia with your automotive service needs.

May 24, 2023

Wouldn’t cover something warranty related and damaged my dash trying to fix another issue. If you make the mistake of buying a Kia do not compound it by going to this dealership More

by FE266776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Coastal Kia responded

We are here to help and will need to gather some more information in order to address your concerns. Please call our Operations Manager John Wigger at 910-408-0100. We look forward to your call.

May 25, 2023 -

FE266776 responded

I spoke to Mr. Wigger when I was there originally. He didn’t appear interested at the time to help me. Why would I feel like he would now.

May 26, 2023 -

Coastal Kia responded

Would you like to speak with our Operations Manager Peggy Roberts? Her direct line is 910-798-4706? Thank you, we look forward to your call.

May 24, 2023

They we’re waiting to help when I drove up. Help me decide to decide what I needed to done. More

by RLBH60_28451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for out service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

May 24, 2023

The dealership is the best place to buy a new car they are nice and friendly More

by LEERENEE705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Coastal Kia responded

Thank you for the high marks and compliments for our service team. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

May 23, 2023

I love coastal Kia on market st. They always help me and make sure I’m getting everything done that I need fro my car More

by ARIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey, Tony Kirschner
May 24, 2023 -

Coastal Kia responded

Thank you Ariel! Your thoughtful review and high marks for our service team members are greatly appreciated. Please call us if you need anything. Thanks again!

May 23, 2023

Mike, was very friendly and helpful. I came in for an oil change and it took only a minimal amount of time. Love the service at Coastal kia More

by srshelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
May 24, 2023 -

Coastal Kia responded

Great news! We are thrilled to hear our service team exceeded your expectations. Thank you for the five star review and gracious feedback. We sincerely appreciate your business at Coastal Kia!

May 23, 2023

Rattle in back suspension turned out to be rear self-leveling shock insulator and locking nut. This is a known 'service bulletin' issue. Parts needed to be ordered (kind of surprised since it is a More

by eah610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey, Tony Kirschner
May 30, 2023 -

Coastal Kia responded

Thank you for your review and helpful feedback. We appreciate your patience. Please reach out to our Service Consultant John Wigger at 910-408-0100 with any concerns. We look forward to your call. Thank you

May 23, 2023

Jason said He would help me get a vehicle. And he did just that satisfied More

by rita_hepburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah, Jason Dodd, Darren Gokey
May 24, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our Product Specialist Jason Dodd. Congratulations and enjoy!

May 22, 2023

After having the appointment scheduled due to the part having a defect from the supplier the first time, the part was supposed to be reordered and installed at this visit. Still, unfortunately, the replac More

by TBATTS002
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Coastal Kia responded

Thank you for the review and feedback. Our Service Director John Wigger is checking on your records. Please call John Wigger at 910-408-0100 to discuss your parts experience. He has start researching your previous visit and looks forward to your call. We are here to make things right. Thank you

May 24, 2023 -

TBATTS002 responded

Left a message for John on 05/24/23

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