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Coastal Kia - Service Center
Wilmington, NC
3,414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,414 Reviews of Coastal Kia - Service Center
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September 04, 2022
Thanks to Sam Weisman for handling my warranty repair work in a courteous and professional manner. Despite having to bring my car in three times for the repair, Sam explained the reasons for the delay a work in a courteous and professional manner. Despite having to bring my car in three times for the repair, Sam explained the reasons for the delay and kept me updated on the availability of the parts. More
by ED.DOMINELLI
Verified CustomerEmployees Worked With
September 02, 2022
Wait time for oil change excessive and would like answer to my question which was emailed I want to know if my warranty is affected if I have a 1o minute oil change done near my home instead of wasting 4+ to my question which was emailed I want to know if my warranty is affected if I have a 1o minute oil change done near my home instead of wasting 4+ hours More
by carfordonna
Employees Worked With
Don’t remember
September 01, 2022
Having a car serviced is usually a painful process but it's actually a good experience at Coastal Kia. Courteous people. Good service it's actually a good experience at Coastal Kia. Courteous people. Good service More
by RLPROVENCHER
Employees Worked With
August 31, 2022
Always take me in quickly. Keeps me informed if they find an issue. Then take care of it. Bob always very thorough and helpful. Keeps me informed if they find an issue. Then take care of it. Bob always very thorough and helpful. More
by MMARTORELLI
August 30, 2022
I had a 10:00 appointment to get a brake light looked at. At 11:45 I went up to the desk to ask when they were going to pull my car in. As I had been waiting over an hour and 45 minutes. The guy told me that At 11:45 I went up to the desk to ask when they were going to pull my car in. As I had been waiting over an hour and 45 minutes. The guy told me that I was still between the window of 10 to 12:30. I had no idea that window meant they didn’t have to look at the car until 12:30. That’s totally ludicrous! Why make an appointment then? Anyway he told me they were pulling the car in now of which was a lie because 15 minutes later and the car still wasn’t being serviced. More
by jeri.finnegan
Employees Worked With
I don’t remember the persons name
August 25, 2022
Sam Weisman was extremely professional and helpful in following up with the warranty company and ensuring my repairs were covered and properly completed. following up with the warranty company and ensuring my repairs were covered and properly completed. More
by ED.DOMINELLI
Employees Worked With
August 24, 2022
Coastal Kia is awesome. The service dept is the best and very knowledgeable. The service waiting area is excellent. The service dept is the best and very knowledgeable. The service waiting area is excellent. More
by jackgo2002
Employees Worked With
August 24, 2022
As usual, Sam and his crew were ready and waiting to take care of our car. Service was completed in a timely manner and the car was returned clean. care of our car. Service was completed in a timely manner and the car was returned clean. More
by MIKE1624
Employees Worked With
