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Coastal Kia - Service Center

Wilmington, NC

4.8
3,479 Reviews

3,479 Reviews of Coastal Kia - Service Center

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May 19, 2022

Service always does an amazing job. Very inviting atmosphere and very friendly staff. Quick turnaround times as well. More

by shaycook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022

Was very courteous and professional service from the service department employees. Comfortable and relaxing waiting area. More

by JAKE110188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Coastal Kia responded

Thank you for the review and feedback. We are thrilled you were comfortable during your service visit wait. Thank you for choosing Coastal Kia!

May 16, 2022

I took my vehicle in for its first service recently. The staff in the service department were friendly, helpful. The waiting area was clean and comfortable. More

by KEGAN03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and gracious comments. We love the feedback including, "the staff in the service department were friendly and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 11, 2022

I really love the service department! I feel like they love me and my car. Great job! More

by lifesagas
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Coastal Kia responded

Thank you! We are thrilled to hear our service department exceeds your expectations. Thank you for the five star review. Please call us if you need anything.

May 11, 2022

Best customer service in any car dealership! Keeps us in the loop during the entire process. Jason is terrific. And of course, what can you say about Pat? The absolute best!! More

by DBRENNER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
May 12, 2022 -

Coastal Kia responded

Thank you for the five star review and high marks for so many of our team members! We love the feedback including, "keeps us in the loop during the entire process, Jason is terrific." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. Thanks again!

May 11, 2022

Sam of the service department was informative, friendly and helpful. The car was restored to working condition. More

by MEMBERS3825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Sam Weisman. We love the feedback including, "Sam with the service department was informative, friendly and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 11, 2022

Took me very quickly. Handled the issue first time. Returned car and informed me completely on the work. More

by MMARTORELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Coastal Kia responded

We sincerely appreciate the five star service review. We love the gracious comments and high marks for Bob Tomlin, Sam Weisman and John Wigger. Thank you for trusting our Coastal Kia service team with your automotive service needs. It was thoughtful of you to go online and rate your recent experience. You are appreciated!

May 11, 2022

I have been a customer for a very long time. That alone should show how much I appreciate and trust the service department. More

by angela__oconnor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 11, 2022 -

Coastal Kia responded

Thank you so much! Your continued loyalty and trust is very important to us. Thank you for the service review and gracious comments. Please call us if you need anything. We are here to help. Thanks again!

May 10, 2022

Answered all questions I had regarding my vehicle. Service was done before estimated time and delivered to me as soon as I was ready to pickup. More

by kylek94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the gracious comments and high marks for our Service Consultant Bob Tomlin. Please call us if you need anything. Thanks again!

May 08, 2022

Great service center the people are very knowledgeable and caring and can answer your questions. More

by DEWANDCAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star service rating. It was thoughtful of you to go online and rate your recent experience. Thank you for trusting our service team with your automotive service needs. Please call us if you need anything. Thanks again!

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