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Coastal Kia - Service Center
Wilmington, NC
3,405 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,406 Reviews of Coastal Kia - Service Center
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Verified Customer
December 15, 2024
I cannot say enough good things about Bob Tomlin. He is professional, patient and courteous. He follows up promptly with updates and works closely with service to make sure I understand what’s going He is professional, patient and courteous. He follows up promptly with updates and works closely with service to make sure I understand what’s going on with my car and to be sure that I get the best outcome and to prioritize needs for maintenance in my car. In this time of expensive automobile costs and maintenance with inflation, I appreciate Bob’s honesty and knowledgeable advice. Recently, I had issues with an engine light repetitively and curiously coming on. Thanks to Bob and the service technician – whose name I don’t know – we tried a few less expensive options before barreling into expensive diagnostics, Ultimately the issue was resolved with some patience and research -probably saving me hundreds of dollars. This honesty towards the customer is simply invaluable. I always feel like he goes the extra mile. I am always greeted by everyone at the dealership pleasantly and by name , and attempts have been made by other service techs to help work me in as soon as possible when I’ve had unexpected issues. I appreciate the courtesy van and I’ve worked with David number of times. He’s always pleasant and prompt with follow up. More
by BROCHESTER01
December 13, 2024
From check-in to completion of my service I was delighted with the process at Coastal Kia. delighted with the process at Coastal Kia. More
by stephenghoch
December 11, 2024
As usual it was a comfortable easy process. The waiting area is always cleaning and comfortable. Bob my service advisor is always professional and understanding. The waiting area is always cleaning and comfortable. Bob my service advisor is always professional and understanding. More
by LRONKE
Employees Worked With
December 09, 2024
The service on my car was done in a timely manner and the service person kept me informed as to what was going on with my car. service person kept me informed as to what was going on with my car. More
by TONYFONTI
December 09, 2024
I dropped my car off for a repair and was immediately greeted in a professional manner. When my car was ready, I was given a call. My car was not only ready, but it had been washed. The service there is greeted in a professional manner. When my car was ready, I was given a call. My car was not only ready, but it had been washed. The service there is impeccable. Coastal Kia cares about their customers and it shows! More
by bjharkay
December 08, 2024
Service staff refuse to explain what they are doing and their billing process too complicated. their billing process too complicated. More
by asolo195
Employees Worked With
December 06, 2024
Always take good care of my car and are very courteous and professional. Appreciate it. and professional. Appreciate it. More
by neffandrew151
December 05, 2024
Professional and friendly service. I know my car is in good hands when I bring it here. I know my car is in good hands when I bring it here. More
by Calebinnc
