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Coastal Kia - Service Center

Wilmington, NC

4.8
3,471 Reviews

3,471 Reviews of Coastal Kia - Service Center

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August 22, 2025

Best dealership in town. Service department is even better. Bob Tomlin and his team are amazing. More

by cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Coastal Kia responded

We appreciate the high marks and you mentioning our Service Consultant Bob Tomlin by name. Thank you for the comments including, "best dealership in town." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

August 22, 2025

Great service and Gary was very friendly and informative. I will certainly return for service in the future. More

by tmccall3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Service Consultant Gary Nelson. Please do not hesitate to reach out if you need us. Thanks again!

August 21, 2025

The associate - Sam Weisman that helped us throughout was friendly, professional and made us feel at home…Everything that was promised was delivered… we will definitely recommend this Kia dealership More

by JWPFALK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Coastal Kia responded

We truly appreciate the high recommendations and compliments for Sam Weisman. Thank you for the high marks too. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

August 21, 2025

Took 2 months and 3 separate visits for them to tell me maybe the battery is why the car keeps stalling. Got my battery replaced at Walmart for half the price Kia quoted me and haven't had an issue since. More

by hlb2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Aug 23, 2025 -

hlb2021 responded

Just kidding, my car stalled again yesterday.

August 20, 2025

Awesome service always nice and cheerful never a question they can’t answer. Very clean More

by twodown1tago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Aug 20, 2025 -

Coastal Kia responded

Thank you for the gracious compliments. It was thoughtful of you to recognize so many of our team members by name. We sincerely appreciate the high marks.

August 17, 2025

There was some confusion related to my loaner rental car but it was resolved pretty quickly More

by jamestrainor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember who waited on me
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Aug 18, 2025 -

Coastal Kia responded

Thank you for the review and helpful information. We strive to provide a truly exceptional experience to every client during every visit. Please do not hesitate to reach out if you need anything. Thanks again!

August 13, 2025

Good job of getting us back on the road. They picked us up from our hotel. More

by beverly.futrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Coastal Kia responded

Thank you for the review and compliments for or team. It was thoughtful of you to rate your recent experience. Please let us know if you need anything. We are happy to hear we were able to get you back on the road.

August 12, 2025

professional, courteous, clean and efficient! Waiting area was very clean and comfortable. Checkout after service was very smooth! More

by CDUNN4765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2025 -

Coastal Kia responded

Wonderful news! Thank you! We sincerely appreciate the five star review and compliments for our staff and facility. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything.

August 12, 2025

The service department is one of the main reasons we do our car shopping and have service performed at Costal Kia. always kept informed of progress, work is done correctly in a timely manner and at a far p More

by ronne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2025 -

Coastal Kia responded

Thank you so much! Your five star review and compliments for our team are greatly appreciated. It was thoughtful of you to mention Bob and Sam by name. Thank you for choosing Coastal Kia!

August 08, 2025

Speedy oil change service. Sam is always courteous and helpful. He answers all questions thoroughly. More

by GETHERS09
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Coastal Kia responded

Thank you for the review and gracious comments. We appreciate the high marks for our Service Consultant Sam Weisman. We are here if you need anything. Thanks again!

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