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Coastal Kia - Service Center

Wilmington, NC

4.8
3,483 Reviews

3,483 Reviews of Coastal Kia - Service Center

Sort by
September 16, 2025

Professional. Polite. Friendly. Job done right. I love the car and the service personnel. Happy people. More

by BAXTER214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2025 -

Coastal Kia responded

Fantastic! Thank you! We truly appreciate the high marks and kind feedback. We love the comments including, "Job done right. I love the car and the service personnel. Happy people." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

September 13, 2025

My experience was great! AJ was very helpful and I got my car back earlier than promised! More

by BLONDIE0636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Report | Print
Sep 15, 2025 -

Coastal Kia responded

Wonderful news! Thank you for the high marks and for mentioning AJ by name. We are thrilled to hear how our Service Consultant AJ Boone exceeded your expectations. Thank you for trusting Coastal Kia with your automotive service needs.

September 12, 2025

Coastal Kia service always provides excellent service and follow up. If something is not right with their service, they fix it immediately. More

by hwaynet01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jan Ramos remembered me and came over to say hello.
Report | Print
Sep 12, 2025 -

Coastal Kia responded

Thank you! We appreciate the high marks. Your comments including, "Coastal Kia service always provides excellent service and follow up" are greatly appreciated. We sincerely appreciate your loyalty and gracious feedback. Please do not hesitate to reach out if you need anything.

September 11, 2025

Excellent intake process, service was done quickly and efficiently and my car was ready earlier than expected. More

by MIKE1624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Coastal Kia responded

Great news! We truly appreciate the five star review and high marks for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs.

September 11, 2025

The service was excellent, the people who assisted me were polite. I will bring my car back when it needs service and if I buy another Kia it will be there More

by ahankh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Coastal Kia responded

Fantastic! Thank you! Your heartfelt compliments and high marks are greatly appreciated. We appreciate your loyalty and high recommendations. Thank you for choosing Coastal Kia!

September 06, 2025

Very professionally. Comfortable surroundings. And service was quick. I come here because I can trust the mechanics. More

by GE2CASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2025 -

Coastal Kia responded

This is wonderful! Thank you for your trust and high marks. We appreciate you trusting our service team with your automotive service needs. We are here if you need us.

September 06, 2025

Great service! Always very courteous and professional. Bob and his team are the absolute best! More

by JOHN-STAMEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2025 -

Coastal Kia responded

Thank you! We truly appreciate the high marks and compliments for our team. Bob Tomlin is a true ambassador for our customer service culture. It was thoughtful of you to recognize him by name. Thank you for choosing Coastal Kia!

September 03, 2025

Coastal Kia personnel is professional and knowledgeable. I only bring my car for service to you. Thank you for the friendly experience as well. More

by ARUS.ARAMYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

Coastal Kia responded

Thank you for the five star review! We love the feedback including, "Coastal Kia personnel is professional and knowledgeable." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

August 29, 2025

Everyone whom I spoke with were courteous,friendly,knowledgeable,welcoming, and professional!!! From when I dropped my car off and pick up. More

by brigett_comeaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Report | Print
Aug 29, 2025 -

Coastal Kia responded

Thank you for the five star review and high marks for our service team. It was thoughtful of you to go online and rate your recent experience. We sincerely appreciate you trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need anything.

August 29, 2025

The people at Coastal Kia are amazing! I’ve never experienced car service at this level of courtesy and expertise. They inspire confidence and make an unpleasant task a good experience! More

by SHEPUESCHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Kirschner
Report | Print
Aug 31, 2025 -

Coastal Kia responded

Amazing! Thank you! We sincerely appreciate the five star rating and gracious compliments. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

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