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Coastal Kia - Service Center

Wilmington, NC

4.8
2,798 Reviews

2,798 Reviews of Coastal Kia - Service Center

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May 06, 2024

The service department was knowledgeable and the repairs needed were completed quickly and covered by warranty so that’s always a plus!! Gary kept me informed and updated and the vehicle was ready when prom More

by CHUNTER61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review. It was thoughtful of you to mention our Service Consultant Gary Nelson by name. We love the feedback including, "Gary kept me informed and updated and the vehicle was ready when promised.!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

May 06, 2024

Very friendly and willing to make sure that the customer experience was full filed to the customer’s satisfaction. More

by BOSREPAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and high marks for our Service Consultant Sam Weisman. It was kind of you to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

May 06, 2024

always friendly and easy going. Never request a certain rep because they are all very tentative to your needs. More

by VERZAALSFLORIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We appreciate the high marks and kind feedback. We are here if you need us. Thanks again!

May 05, 2024

Thank you Coastal Kia! And, special thanks to Gary! I truly appreciate Gary's kindness and patience with answering all my questions and keeping me informed of what my vehic More

by SD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear you "love your Kia!" Thank you for the five star review and heartfelt testimonial. It was thoughtful of you to mention our Service Consultant Gary Nelson by name. Thank you for choosing Coastal Kia for your automotive service needs.

May 04, 2024

Bob was quick to let me know what the problem was and how he fixed it. More

by rohrerp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Coastal Kia responded

Great news! We appreciate the five star service review. We love hearing our Service Consultant Bob Tomlin exceeded your expectations. Thank you for your loyalty and trust. Please do not hesitate to reach out if you need anything. Thanks again!

May 03, 2024

Friendly and professional staff, fast service and complimentary drive home while the driver was a delight to converse with. Thank you for the great experience. More

by ARUS.ARAMYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Coastal Kia responded

Wonderful news! We are thrilled to hear you were able to enjoy our complimentary shuttle service. Thank you for the five star review and high marks for so many of our team members. We love the feedback including, "thank you for the great experience." Thank you for trusting Coastal Kia with your automotive service needs.

May 03, 2024

People were friendly. The place was nice and clean. Service was relatively quick. Had free snacks. More

by MICHAELMONTALBANO88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Coastal Kia responded

Thank you for taking time to rate your recent service experience. We sincerely appreciate the five star review. Thank you for the feedback including, "people were friendly...the place was nice and clean." We are thrilled to hear you were able to enjoy our customer lounge experience. Please don't hesitate to reach out if you need anything. Thanks again!

May 03, 2024

I have bought 3 cars from this dealership over the years so I have been a customer since before it was Coastal Kia. Sam, Bob, and Gary have always been great to work with. Sam assisted me this time and he w More

by CRYSTALD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for our service team. It was thoughtful of you to mention Sam, Bob, and Gary by name. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled our team has earned your trust. Thanks again!

May 03, 2024

My service manager was a great communicator and answered my technical questions without hesitation. I am however dismayed that management felt the need to add a surcharge for use of a credit card. I have More

by RANDYWILBERT1876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Coastal Kia responded

Thank you for the high marks and helpful feedback. We sincerely appreciate your loyalty and are here if you need us. Thank you for the high marks for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. We appreciate your business!

May 02, 2024

We’re very polite and nice. The place was well clean and was done at reasonable time as he said More

by CINDYCRIBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Coastal Kia responded

Fantastic news! Thank you for the five star review and gracious comments. We love the feedback including, "the place was clean and service was done in a reasonable time." Thank you!