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Coastal Kia - Service Center

Wilmington, NC

4.8
3,417 Reviews

3,417 Reviews of Coastal Kia - Service Center

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February 17, 2021

Good work. A recall from Kia was done, as the upload from Kia was ready. I was well cared for while waiting. I got the complimentary car was also. A nice extra. More

by TEDAPPLEGATE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Feb 19, 2021 -

Coastal Kia responded

Thank you for the five star review! We are thrilled to hear you were able to take advantage of our complimentary car wash. It is great to know Howard and our service team exceeded your expectations. Thank you for choosing Coastal Kia!

February 16, 2021

Great service provided to me and daughter was appreciated. They offered a van to take us for an hour and bring us back. We did not use however the new building looks great, keep up the good work. More

by ERDELY689@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Feb 17, 2021 -

Coastal Kia responded

Thank you so much for the five star review and gracious comments. We love our new building and are thrilled to hear you do too! It was thoughtful of you to go online and share your experience. We appreciate it so much. Thank you for the high ratings for Howard Ramsey in our service department. Please call us if you need anything. We are here to help. Thanks again!

February 15, 2021

From getting an appointment to the completed service was great. It was a quick check-in and they called when it was ready. It was a pleasure doing business with them. More

by MARYANN.TURANO@homeinstead.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and gracious comments. We are thrilled to hear Bob Tomlin, Sam Weisman and our service team exceeded your expectations. Thank you for choosing Coastal Kia! Please call us if you need anything We are here to help. Thanks again!

February 15, 2021

Very easy to schedule my appointment. Email confirmation received and email reminder. On time service and everyone was considerate of my time to provide on time service and if I needed anything. Great foll More

by LWROBINSON65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Feb 15, 2021 -

Coastal Kia responded

Thank you for the five star service review and amazing testimonial. We love your feedback including, "on time service and everyone was considerate of my time to provide on time service..." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for trusting our Kia Factory Trained Advisors and Technicians with your automotive needs. Please call us if you need anything. You are appreciated!

February 14, 2021

I've been working with Kia for several years now. I purchase four or five different brand new vehicles from them and I plan to continue in the future. Their service department is super awesome as well! More

by CMINOZZI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Coastal Kia responded

Wonderful! Thank you for your loyalty and amazing five star review. We are thrilled to hear we earned your trust in both sales and service. It was thoughtful of you to rate so many of our employees with high marks. Thank you for choosing Coastal Kia!

February 12, 2021

As always, everyone courteous, professional, knowledgeable.... Sam is especially attentive and dedicated to customer satisfaction! He always greets me with a smile, and genuinely appreciates my More

by DOERFLERSNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Coastal Kia responded

Thank you for recognizing Sam by name. We sincerely appreciate the five star review and gracious comments. We love the feedback including, "everyone was courteous, professional, knowledgeable..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being an important part of our Coastal Kia family!

February 12, 2021

Came in for my first oil change and was 100% satisfied with the experience:) The staff are awesome and the waiting area is very clean and spacious ! I actually will be looking forward to future oil chang More

by J9HARDISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Feb 13, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We sincerely appreciate the feedback. Thank you for choosing Coastal Kia!

February 09, 2021

The service is always great. I had nails in my tires and they took care of the problem. Excellent service as always. I always recommend Stevenson Kia More

by BOBTHEBUILDER007.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We pride ourselves on delivering a truly exceptional experience to every client during every visit. We love the feedback including, "the service is always great... excellent service as always." Thank you for choosing Coastal Kia!

February 09, 2021

I go in for service on the regular as needed. I go to Sam who is always professional. Always good service. Will continue to be a customer. More

by Alicia D. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. Sam is amazing and we are lucky to have him. We sincerely appreciate the kudos and thoughtful feedback. Thank you for choosing Coastal Kia!

February 08, 2021

i will try to get 25 words. It was just a oil change and a 16 point check. I was wondering if the coolant level is one of the 16 point checks because it was on the low mark with the car warmed up to running More

by SWANC12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Coastal Kia responded

Thank you for the five star review. We sincerely appreciate the feedback. Please refer to your multi-level inspection report and call Bob Tomlin at 910-408-0100 with any questions. We are here to help. Thank you for choosing Coastal Kia!

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