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Coastal Kia - Service Center

Wilmington, NC

4.8
3,387 Reviews

3,387 Reviews of Coastal Kia - Service Center

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December 29, 2020

Friendly,professional,courteous staff.Car was picked up at my house and returned in a timely manner. All services that I requested were taken care of to my satisfaction. More

by MOMMOMGINNY1@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to go online and share your recent service experience. We are thrilled to hear you found our concierge service to be super convenient. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia family!

December 29, 2020

The customer service is always good. I've worked with Sam every time I've been here and he is always kind and keeps me updated on whatever work is being done to my car. More

by KLG5194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Coastal Kia responded

Thank you for the five star service review and amazing feedback. We love your loyalty to Sam Weisman and appreciate your business. Please call us if you need anything. We are here to help. Thanks again!

December 29, 2020

Great service from a team that looks out for customers. I am happy with my new tires and previous recall inspection. Thank you very much. More

by WILLIAMCARNOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 29, 2020 -

Coastal Kia responded

Thank you so much! We absolutely love the comment, "great service from a team that looks out for customers." It was thoughtful of you to rate your recent service experience online and we appreciate it. Thank you for choosing Coastal Kia!

December 28, 2020

Service was excellent. Bob listened and took care of everything on the check list. Everything was completed in a timely manner also while abiding by Covid guidelines. More

by JCSWITZER94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review and gracious comments. Thank you for rating your experience with Bob Tomlin and Sam Weisman. They are both great ambassadors for our dealership and we are fortunate to have them. Please call us if you need anything. We are here to help. Thanks again!

December 26, 2020

Quick Courteous Service . Was done quicker than estimated. Friendlyatmosphere from all attendants.. Would bring my car back for service again. All problems were found and corrected. More

by hortonjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 27, 2020 -

Coastal Kia responded

Thank you! We appreciate the five star service review! We love the feedback including, "quick courteous service... was done quicker than estimated." Our team strives to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help.

December 23, 2020

As always an excellent experience. Upon arriving Sam, my service advisor, met me at my car checked me in and showed me to the waiting area. The waiting room was clean and honored COVID practices. The wait t More

by rssparrish
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the amazing service review and heartfelt testimonial. Sam Weisman is a true ambassador for our dealership and we are lucky to have him. Thank you for the high recommendations too. Your thoughtful and gracious comments are greatly appreciated. Thanks again and please call us if you need anything!

December 23, 2020

Working with Bob Tomlin is very easy and a good experience. Bought my Kia 2015. Had all service with their staff, they keep me up-to date as to what services I should be having done, and I know More

by JAMES.STAM61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Coastal Kia responded

Thank you for the five-star service review and compliments for Bob Tomlin. Your wonderful review and gracious comments have been shared with Bob and our entire service team. We enjoy taking care of your 2015 Kia and are thrilled to hear it takes such good care of you too. We love the feedback including, "working with Bob Tomlin is very easy and a good experience." Thanks again and please call us if you need anything.

December 22, 2020

A bit much with the up-selling. 25 word minimum for this review is ridiculous. Attempted to look at new models, but sales person was new and not much help. More

by SRHAYDEN200
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Coastal Kia responded

Thank you for the feedback. We are here to help. Please call our Operations Manager Peggy Roberts at 910-408-0100 to discuss your recent experience. Apologies for the 25 word minimum required by Dealer Rater. We look forward to your call. Thanks again.

December 21, 2020

Bob Tomlin is always very welcoming. He explains what will be done and asks if there are any concerns. The wait time wasn't long. More

by CAMiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Coastal Kia responded

Bob truly is amazing and it was thoughtful of you to recognize his efforts. Thank you for the five star review and gracious comments. We appreciate your loyalty to Bob and the rest of our Coastal Kia team. Please call us if you need anything. We are here to help.

December 21, 2020

Coastal Kia always makes me feel like I will be taken care of and I wall always take my vehicles to them for many years to come. More

by pautry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 23, 2020 -

Coastal Kia responded

Wow! Thank you for the amazing review and gracious comments. It was thoughtful of you to rate so many of our team members individually. We sincerely appreciate your loyalty and thoughtful comments. Thank you for trusting us with your service needs. We sincerely appreciate your business and are always here to help.

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