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Coastal Kia - Service Center

Wilmington, NC

4.8
3,417 Reviews

3,417 Reviews of Coastal Kia - Service Center

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January 25, 2021

These guys are always great. They know they're stuff and are so polite. I never worry that they are trying to get more money out of me for a service. I always bring my car to them because they are the best. More

by crey0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our service team at Coastal Kia. We love your feedback including, "I always bring my car to them because they are the best." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 22, 2021

Fast friendly service. And the job was done in a very timely manner. Great job. Needed service for a recal and I was very satisfied that they were able to get me in and out the same day. More

by LISAWYATT6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Coastal Kia responded

Thank you for the five star service review and amazing testimonial. We love hearing you found our service team to be "fast and friendly." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being an important part of our Coastal Kia family. You are appreciated!

January 22, 2021

Service department was super kept me informed as car was being service. Howard was totally professional a credit to dealership called me several times updating status. Would recommend service to anyone. More

by PMBOULD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob who drove courtesy car super professional man great personality, Howard Ramsey
Jan 25, 2021 -

Coastal Kia responded

Thank you for the five star review, gracious comments and high praises for Howard Ramsey in our service department. We sincerely appreciate the high recommendations and look forward to seeing you during your next visit. Thank you!

January 22, 2021

Sam was quick to point out the items I needed to address fairly quickly. I attended to a couple of those while my car was there for an oil change. Team is always very courteous and on the ball. I appreciate More

by LMHOON2DOGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review. It was thoughtful of you to mention Sam Weisman by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being an important part of our Coastal Kia family.

January 22, 2021

Great service on my Kia Soul. Nice and clean waiting room. Fast service. Sam always makes sure I get the service I need for my Kia. More

by LMKIASOULOWNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Coastal Kia responded

Isn't Sam just amazing? Thank you for the five star review and gracious comments. It was thoughtful of you to mention Sam Weisman by name. We appreciate your business and are here if you need anything. Thanks again!

January 22, 2021

The service at Coastal Kia couldn't be any better. Bob Tomlin met me outside to check in my vehicle and got me out pronto when done. He kept me up to date on timeframe for pickup and called me right back More

by Lynne 25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Coastal Kia responded

Thank you for the five star service review and compliments for Bob Tomlin. We are thrilled to hear he exceeded your expectations. We appreciate your loyalty and are here if you ever need anything. Thanks again!

January 21, 2021

I don't see how it can get any better; meet me as I walk in, tell me what they will be doing, call me when it's ready (in less than 2 hrs...Plan A. More

by JOHN
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
January 21, 2021

I always have good experiences when I have my car worked on. The reason I bought another Kia was because of the service department. Especially because of the service and attention Sam Weisman gives to my n More

by LAKE.S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

Great service. Comfortable setting. Quick and painless. Kept me updated throughout. Snacks, internet and TV available. Always enjoy dealing with Sam, as he meets you as you pull up and walks you out at the More

by MIKEBELL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

Great experience all around!Kelvin and all others were Great experience all around! Kelvin and all others were friendly, easy to work with and quick! Love the car and we will remain Kia customers! More

by JOANNASOUZA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Jan 25, 2021 -

Coastal Kia responded

Thank you for the five star review and for your loyalty. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

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