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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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September 10, 2020

Coastal Kia service department are amazing. The gentleman I spoke with, Sam, treated me with respect and answered my questions without making feel dumb for not knowing the inside and out details for my car. More

by CROWE.NENA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Coastal Kia responded

Nena, thank you so much for the absolutely amazing review! We are thrilled to hear Sam and our service team exceeded your expectations. We love to hear we've earned your trust and high recommendations. We love all the comments you shared including, "it was THE BEST experience I have ever had from a mechanic team and service department.... EVER!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 10, 2020

They were very prompt and made sure they handled my car with care. All the staff were really nice. I would recommend the service center to anyone. More

by RAYGATT34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 10, 2020 -

Coastal Kia responded

Thank you for the five star service review! We are thrilled to hear your visit was quick and efficient. It was thoughtful of you to go online and share your gracious comments and high recommendations. Thank you for trusting our Kia Factory Trained Technicians and Service Consultants with your automotive service needs. Thank you for choosing Coastal Kia!

September 09, 2020

I absolutely love this dealership, in every way regarded, they r friendly, kind , easy to work with and and it is always a pleasure just to go to visit More

by Frances
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 10, 2020 -

Coastal Kia responded

Frances, we love you too! Thank you so much for the wonderful review and gracious comments. It was thoughtful of you to go online and share your gracious comments. You are an important part of our Coastal Kia Family and we appreciate you!

September 06, 2020

Sam has always gone out of his way to make sure my service is the best. He’s compassionate, understanding and thoughtful in his work. More

by KRISAUCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Thank you for the wonderful review. We could not agree more. Sam always does an amazing job and his clients rave about his customer service skills. We sincerely appreciate the kudos and gracious comments. Thank you for choosing Coastal Kia!

September 05, 2020

Coastal kia has a great automotive team from the guys in the front office to the mechanics in the back, love this place!! Will definitely be a return customer! More

by Kimberlygpitts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Thank you Kimberly! We sincerely appreciate the kudos and thoughtful comments. We have a great team that we are very proud of. We love you too! Thank you for being such an important part of our family.

September 04, 2020

Everybody was nice and knowledgeable of what they were doing I will definitely make sure to recommend you to my family friends and colleagues! Yay More

by RSP83462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Kelvin Swinson, Kevin West, John Wallace, Bill Mathias
Sep 07, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and high recommendations! We sincerely appreciate the five star review and thoughtful comments. Welcome to the Coastal Kia Family!

September 04, 2020

Took my Kia for oil change and tire rotation. Tires were not rotated but was charged for it. When I called about John asked me how I know this. I told him I travel 40 miles to work everyday and I frequent More

by HOLLANDB217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Sep 04, 2020 -

Coastal Kia responded

Thank you for your feedback. Thank you for letting us pick up you vehicle this morning. Our service team is busy rotating the tires and changing the oil now. Our Service Concierge Team will be delivering the vehicle back to you shortly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 04, 2020

I am greeting at my car as soon as I arrive. I am treated as a valued customer. My car is always cleaner when I leave and it was when I got there More

by MLTHOM1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Fantastic! Thank you for the kudos and thoughtful review. Your wonderful testimonial means the world to us. Thank you for choosing Coastal Kia for your service needs. We sincerely appreciate your business.

September 03, 2020

Professional and clean operation. We were treated well and the service was done in a timely manner. Car seems to be running well and the people ae friendly. More

by VJGRAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Coastal Kia responded

Thank you for the feedback! We sincerely appreciate the great service review. Your gracious comments are appreciated! We are thrilled to hear you "were treated well and the service was done in a timely manner." Thank you for choosing Coastal Kia. Please call is if you need anything. We are here to help. Thanks again!

September 03, 2020

The problem with my wife's car was diagnosed very quickly. The price was reasonable. The entire service department is fantastic and very dependable hands down! More

by Gregory A Gates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Thank you Mr. Gates for the five star review. We are thrilled to hear your service experience went well. We are here to help. Please call us if you need anything. Thanks again!

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