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Coastal Kia - Service Center

Wilmington, NC

4.8
3,396 Reviews

3,396 Reviews of Coastal Kia - Service Center

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August 28, 2020

Bob in service makes every visit a pleasure. He always let me know what I should think of servicing before it becomes a safety issue. More

by MMARTORELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Coastal Kia responded

Thank you! It was thoughtful of you to mention Bob Tomlin by name. We sincerely appreciate the wonderful review and gracious comments. Your awesome feedback has been shared with Bob and our entire staff. He is amazing and our clients love working with him everyday. Thank you for being an important part of our Coastal Kia Family!

August 28, 2020

always friendly and cooperative with maintenance issues, honest with assessments of vehicle maintenance issues and informative about price and recommendations. also very helpful with un scheduled issues tha More

by R_VICCARO2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 28, 2020 -

Coastal Kia responded

Thank you for the wonderful service review! We love the gracious comments including, "always friendly and cooperative...honest with assessments .... and informative." We pride ourselves on delivering a truly exceptional experience to every client during every visit. We sincerely appreciate your loyalty and feedback. Please call us if you need anything. We are here to help. Thanks again!

August 26, 2020

We were on vacation 9 hrs from home when our optima’s check engine light came on. They serviced my car the next day!! Thank you More

by CJBIRNEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Aug 27, 2020 -

Coastal Kia responded

Thank you for the five star service review. We hate you had car concerns while you were on vacation but are thrilled to hear we were able to get you back on the road quickly. Thank you for the gracious comments and kudos for our service department. Please don't hesitate to reach out if you are ever back in the area. Thanks again!

August 26, 2020

Fantastic! Always treated well and love the quality of work they put into my vehicles. The staff is friendly and would recommend Costal Kia to anyone. More

by MATTHEW.J.EICHHOLZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 27, 2020 -

Coastal Kia responded

Matthew, thank you so much for the five star review and gracious comments. It was thoughtful of you to go online and share your experience. We sincerely appreciate the high recommendations too! Thank you for being such an important part of our Coastal Kia family.

August 26, 2020

Bob in the service department was awesome made the whole process easy and painless. Was great at communicating through the whole process and had great customer service. My car has been driving great so no c More

by CMORALESJ6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Coastal Kia responded

Bob Tomlin is simply amazing and we sincerely appreciate your kudos for him and our team. Thank you for the five star review and wonderful testimonial. We appreciate the loyalty too. Your amazing review has been shared with Bob and our entire service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 24, 2020

Service was excellent!! Kelly is great and very friendly!! He made my life a.lot easier!! I would definitely recommend this service department!! See yall again soon! More

by MATTUNDERWOOD123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Coastal Kia responded

We hope to see you again soon too! Thank you for the five star service review. We are thrilled to hear you were able to take advantage of our Courtesy Van and Concierge experience. It was thoughtful of you to mention Kelly by name. We sincerely appreciate your business. Thanks again!

August 24, 2020

The service dept efficiently and effectively responded to my concerns and I was kept abreast of what was going on with my vehicle Thumbs Up 👍🏾! More

by BRENDAB1253
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin
Aug 25, 2020 -

Coastal Kia responded

Thank you for the five star service review! We sincerely appreciate the "thumbs up". Thank you for choosing Coastal Kia for your automotive service needs. We are thrilled they exceeded your expectations. Thanks again!

August 22, 2020

Coastal Kia serviced my Kia because of a recall. Making the appointment went smooth, staff was courteous and efficient, and I was in and out in no time. More

by BRENDA_HARVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 23, 2020 -

Coastal Kia responded

Thank you Brenda! We sincerely appreciate the five star review and thoughtful comments. We are here to help. Please call us if you need anything. Thank you for choosing Coastal Kia!

August 22, 2020

I always come back to Coastal Kia for all my Kia service maintenance & repair needs! The service team is excellent, professional, and personable. I also have used the Shuttle service several times over th More

by NCDI07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the kudos and gracious comments. It was thoughtful of you to go online and share your experience. We are thrilled to hear you were able to take advantage of our Complimentary Courtesy Van Concierge Service. We appreciate your loyalty and are here to help. Thanks again!

August 21, 2020

Customer service is great! However, i just don't feel like it should take an hour to complete an oil change when you are waiting for your vehicle, otherwise would have been 5/5 stars. More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Coastal Kia responded

Thank you CJ for the wonderful review. We sincerely apologize your wait was longer than expected. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your feedback. Please call us if you need anything. We are here to help. Thanks again!

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