Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,397 Reviews

3,397 Reviews of Coastal Kia - Service Center

Sort by
August 21, 2020

Customer service is great! However, i just don't feel like it should take an hour to complete an oil change when you are waiting for your vehicle, otherwise would have been 5/5 stars. More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Coastal Kia responded

Thank you CJ for the wonderful review. We sincerely apologize your wait was longer than expected. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your feedback. Please call us if you need anything. We are here to help. Thanks again!

August 20, 2020

Excellent experience Fast, professional and courteous Great followup. Took vehicle as soon as I arrived and returned it when they said they would. Will continue service there More

by warrenlibutti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Coastal Kia responded

Thank you so much for this wonderful five star service review! We are happy to hear our service team exceeded your expectations during your recent visit. We sincerely appreciate your business and your loyalty as well. Thank you for choosing Coastal Kia!

August 19, 2020

Sam Weismann took great care to make sure my vehicle was sanitized and my stay was comfortable waiting for my car to be serviced. Sam was a joy and made me feel like my business was important to him and the More

by PUNCHIE910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Coastal Kia responded

Wonderful ! Sam is awesome and we are lucky to have him on our team. Thank you for the amazing review and gracious comments. Your feedback has been shared with Sam and our entire team. We love the comments including, Sam was a joy and made me feel like my business was important to him and the dealership." Thanks again! Please call us if you need anything. We are here to help.

August 18, 2020

Service was good. Fast and efficient. Agent informed me every step of the way. I will gladly recommend a friend to visit your dealership adap More

by THARDAWAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 18, 2020 -

Coastal Kia responded

Thank you for the five star review! We love the kudos including, "service was good... fast and efficient." We strive to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate the recommendations too. Thank you for choosing Coastal Kia!

August 18, 2020

Sam Weisman was great. He was very friendly and efficient. I really appreciate how he kept me well informed of the process and helped make decisions. Great customer service! More

by JARAMARIANELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the amazing review, gracious comments and compliments for Sam Weisman in our service department. He has amazing customer service skills and we are fortunate to have him on our team. Your wonderful review has been shared with Sam and our entire service team. Thank you for choosing Coastal Kia!

August 17, 2020

Even though I didn't buy my car from Kia, I knew that I would be taking my car to them for service. The entire process, from making an appointment online to picking my car up had always been very smooth More

by matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the heart felt review and kudos for both Sam Weisman and Bob Tomlin. We are thrilled to hear our service team exceeded your expectations. Thank you for the amazing review and gracious comments. Please call us if you need anything. We are here to help. Thanks again!

August 14, 2020

All the service was completely an in a timely manner the service area was very safe and clean my car return to me very clean so I was well pleased thanks for a job well done More

by WINDHAMJAMES1955
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 14, 2020 -

Coastal Kia responded

Thank you for the five star service review for our Coastal Kia Service Team. We sincerely appreciate the high marks and wonderful comments. We are thrilled to hear we were able to exceed your expectations. Thanks again!

August 13, 2020

Exceptional service! All of the employees I dealt with were pleasant and very helpful! My service was fast and painless. I will definitely be recommending Coastal Kia to a More

by Mintzb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Aug 13, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and amazing comments. It was thoughtful of you to go online and rate your recent experience. Thank you for the high recommendations too. Your wonderful review has been shared with our entire service department. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

August 13, 2020

Great on initial service but difficult to get follow up service completed. Had to order a part but service not completed and it’s been several weeks More

by CHERYL.SAMUEL4
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Coastal Kia responded

We apologize for the delay. Sam Weisman from our service department has tried to reach you via phone. Your part is in and ready to go. Please call Sam Weisman at 910-408-0100 to schedule a good time to come in. We are here to help. Thanks again!

August 12, 2020

Great customer service!!! Highly recommend the service center!!! Always there to help with all my service needs and always follows up to make sure everything went well. More

by shauna.dye
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Coastal Kia responded

Thank you for the amazing five star service review! We love your gracious comments including, "Great customer service, highly recommend the service center!!" Our goal each and every day is to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear we exceeded your expectations. Thank you for being such an important part of our Coastal Kia Family!

...
230
...