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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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September 02, 2020

Courteous professional and very helpful with all my cars needs. Maintain the schedule given to me on the phone and was very courteous upon my arrival. More

by gpbrady1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West
Sep 02, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and amazing comments. We love the feedback including, "courteous professional and very helpful with all my car needs." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

September 02, 2020

I had an intermittent issue with dashboard warning lights. Each time I took it in the lights had disappeared and the problems eluded the computer! But Sam never lost patience or hope. Finally, the lig More

by mcsnow2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Coastal Kia responded

Thank you for the five star service review for Sam and our service team! Your wonderful review and amazing comments have been shared with Sam and our team. We appreciate your patience and are thrilled to hear our team handled your service concerns. Thank you for choosing Coastal Kia. Please call us if you need anything. Thanks again!

September 01, 2020

They started on my car right away - even though i arrived almost an hour early for my appt. Kept me appraised of their repairs and even offered to do my emissions testing while i was there. Saved me an add More

by CBRENNAN777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and amazing testimonial. We are thrilled our service team was able to exceed your expectations. It was extremely thoughtful of you to go online and share your experience. Thank you for being an important part of our Coastal Kia Family!

August 31, 2020

Very friendly and professional staff. The waiting area is very comfy. The wait time was shorter than expected. I Love Coastal Kia!! Keep up the Great work👍👍👍👍👍 More

by JESSICAS772
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Coastal Kia responded

We love you too! Thank you so much for the five star review and gracious comments. We are thrilled our service department continues to exceed your expectations during every visit. It was thoughtful of you to go online and rate your experience. Thank you for being a important part of our Coastal Kia Family!

August 30, 2020

We purchased our new 2020 Kia Sorento in the fall of 2019. And we are very pleased with the SUV, it was our second Kia Sorento, the first was a 2011. We liked the look of our 2011 Kia, but I was looki More

by WSTEVENKISER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle driver and his associate (lady) were fun to talk to during our shopping trip yo Target, while maintenance was performed on our Kia., Howard Ramsey
Aug 31, 2020 -

Coastal Kia responded

Wonderful! Thank you for the amazing five star review. We truly appreciate it. Thank you for your loyalty to Coastal Kia and to the Kia brand as well. It was thoughtful of you to go online and share your sales and service experiences with our team. We are thrilled to hear you were able to enjoy our Complimentary Service Concierge Service. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! You are appreciated!

August 30, 2020

They are always on time with the schedule appointment. The work is good and they always go over the service completed and explain needed service for future visits. Keeps my vehicle running. More

by KEN.BAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and gracious comments. It was thoughtful of you to go online and share your experience and wonderful testimonial. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your loyalty! We sincerely appreciate your business. Please call us if you need anything. We are here to help. Thanks again!

August 29, 2020

Kia was so helpful when I brought my Kia Soul and they are wonderful every time I take my car in for oil change and service More

by JMBROWN28451
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Coastal Kia responded

Thank you for the five star service review! We appreciate your continued loyalty to our service department. Please call us if you need anything. We are here to help. Thanks again.

August 28, 2020

Bob in service makes every visit a pleasure. He always let me know what I should think of servicing before it becomes a safety issue. More

by MMARTORELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Coastal Kia responded

Thank you! It was thoughtful of you to mention Bob Tomlin by name. We sincerely appreciate the wonderful review and gracious comments. Your awesome feedback has been shared with Bob and our entire staff. He is amazing and our clients love working with him everyday. Thank you for being an important part of our Coastal Kia Family!

August 28, 2020

always friendly and cooperative with maintenance issues, honest with assessments of vehicle maintenance issues and informative about price and recommendations. also very helpful with un scheduled issues tha More

by R_VICCARO2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 28, 2020 -

Coastal Kia responded

Thank you for the wonderful service review! We love the gracious comments including, "always friendly and cooperative...honest with assessments .... and informative." We pride ourselves on delivering a truly exceptional experience to every client during every visit. We sincerely appreciate your loyalty and feedback. Please call us if you need anything. We are here to help. Thanks again!

August 26, 2020

We were on vacation 9 hrs from home when our optima’s check engine light came on. They serviced my car the next day!! Thank you More

by CJBIRNEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Aug 27, 2020 -

Coastal Kia responded

Thank you for the five star service review. We hate you had car concerns while you were on vacation but are thrilled to hear we were able to get you back on the road quickly. Thank you for the gracious comments and kudos for our service department. Please don't hesitate to reach out if you are ever back in the area. Thanks again!

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