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Coastal Kia - Service Center

Wilmington, NC

4.8
3,387 Reviews

3,387 Reviews of Coastal Kia - Service Center

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June 29, 2020

service great place very knowledgeable service people. Great shuttle service. timely for service with always a smiling face. clean area to wait in with w More

by kepistel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob the shuttle man , Howard Ramsey
Jun 29, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the wonderful review and gracious remarks. It is wonderful to hear you had an awesome service visit and you were able to enjoy our Courtesy Lounge Experience and Courtesy Shuttle Service. It was thoughtful of you to go online and rate your experience. Thank you for choosing Coastal Kia!

June 28, 2020

Excellent communication & quality service! From the moment I purchased my Kia in Jan., 2017, I've had positive experiences with Coastal Kia. Our salesman was patient, honest and easy to work wi More

by Kelly@SB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Coastal Kia responded

Fantastic! Wow! Thank you for the amazing five star review and testimonial. We are thrilled to hear we earned your trust. Thank you for making the hour drive to see us each time. We truly appreciate it. Thank you for mentioning Bob in your amazing review. You are an important part of our Coastal Kia Family and we appreciate YOU! Please call us if you need anything. We are here to help.Thanks again!

June 28, 2020

Repair of door for gas input. Thank you for your timely procurement of the part we needed and a speedy repair. Thank you for your superior attention to our issue. Robert Koehler More

by KOEHLERIVK
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Coastal Kia responded

Mr. Koehler, thank you for the five star service review and gracious comments. We love your comments including, "thank you for your superior attention to our issue." Our goal is to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again.

June 27, 2020

Coastal Kia-Great Service Department Before receiving a recall notice from Kia about a possible gas line leak that could cause a fire, Sam called set the appt., provided a courtesy ride h More

by goheels54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 29, 2020 -

Coastal Kia responded

Wow! Thank you for the amazing testimonial. We appreciate your loyalty to Coastal Kia and to the Kia brand as well. Your gracious comments and kudos for Bob and Sam have been shared with them along with our entire team. We are thrilled our service team exceeded your expectations. Your safety is our top priority. Thank you for choosing Coastal Kia. We look forward to seeing you again soon.

June 27, 2020

Excellent courteous service. The waiting area was clean and comfortable to wait while our vehicle was being serviced. The staff was friendly, efficient, and courteous. Costal Ki More

by MIKESALISBURY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 29, 2020 -

Coastal Kia responded

Thank you so much for the wonderful review and for recognizing our Covid-19 safety compliance culture. We are thrilled to hear you were able to enjoy our Covid-19 Compliment Customer Lounge Experience. It was thoughtful of you to go online and rate your experience. We truly appreciate it. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to serve.

June 26, 2020

Great sales staff. Great service team. Have had nothing but great experience all around with Coastal Kia. Everything was done just as John explained and in the time he noted in our conversation John kept m More

by charliecarroll18
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 29, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the five star service review and kudos for John and our service team. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us. Don't hesitate to reach our to any of our team members. We have shared your review with John and our entire team. Thanks again!

June 26, 2020

The gang at Coastal Kia service department are the very BEST. I take my Nissan van to be serviced by them. Can’t say enough good things about how they treat their customers and honestly isn’t that what kee More

by IOU1BIGGUY
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 26, 2020 -

Coastal Kia responded

It sure is! Thank you for the five star service review for our team at Coastal Kia! Thank you for recognizing our customer service skills and commitment to delivering a truly exceptional experience to every client during every visit. We love the comment, "the gang at Coastal Kia's service department are the very BEST." Thank you for that. Please call us if you need anything. We are here to help.

June 26, 2020

Sam was pleasent, very helpful and informative. Service done within time frame specified. There were snacks and beverages available. Setting up appointment online was convenient More

by JAMBRE209
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It was thoughtful of you to go online and mention your recent experience with Sam Weisman in our service department. We loveyou found the online appointment process user friendly and convenient Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 26, 2020

Fabulous Sam W was so nice and polite. He listened to my concerns and took action. I am so pleased with the whole service dept at Coastal Kia. More

by CCLIFTON65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the five star review and for mentioning Sam. We are thrilled to hear Sam exceeded your expectations and your recent service experience went well. Your amazing review and gracious comments have been shared with Sam and our entire service department. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 26, 2020

Great Service Staff is very professional and helpful with all my vehicle service needs. Sam took care of me this service visit and was great. Bob and John are alway More

by CRISSKEEGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Great! Thank you for the wonderful review and gracious comments. It was thoughtful of you to mention Sam, Bob and John by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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