Coastal Kia - Service Center

I have been coming to Costal Kia for almost 3 years for maintenance on my vehicle. The service department is always smiling and there to offer a helping hand. They complete the work in a timely manner, my maintenance on my vehicle. The service department is always smiling and there to offer a helping hand. They complete the work in a timely manner, my vehicle is never dirty inside with grease when it’s returned to me. I love the ease of working with this group of individuals. More

Everyone there is professional and helpful. Have always had a great experience with the sales and service departments. They always have my Optima ready when they say,or before. had a great experience with the sales and service departments. They always have my Optima ready when they say,or before. More

10,000 mile check up All of our concerns about being in a waiting area for an hour or more were immediately laid to rest upon arrival. We were greeted by Sam, our service All of our concerns about being in a waiting area for an hour or more were immediately laid to rest upon arrival. We were greeted by Sam, our service advisor, outside of the dealership and he answered any ?? we had. The waiting area was spaced appropriately for the corona virus safety first philosophy. The entire store was clean and sanitized, including the restrooms. It was business as usual with friendly, prompt service that also included a visit from Mr. Pat Caballa, always a pleasure to chat with. I am always impressed with the whole experience from purchase through service visits. In fact I would wager that there is not a better place to do automobile business anywhere in southeastern Carolinas. Thanks. More

Bob's service was unparalleled!! Wife's Kia broke down on our way down to Wilmington. Had it towed to coastal Kia and was serviced by Bob. Honestly, probably the best customer experie Wife's Kia broke down on our way down to Wilmington. Had it towed to coastal Kia and was serviced by Bob. Honestly, probably the best customer experienced I've ever experienced at a dealership. Walked us through from start to finish, you can tell he genuinely cared and had no agenda - went above and beyond my expectations. Highly recommend getting your Kia serviced at this dealership - whatever Bob says you can take it to the bank. Not used to this type of honesty and integrity. Thanks for putting my wife and I at ease! More

Wiper fluid pump replacement Had a wiper fluid leak near the reservoir..........service manager thought it would be the pump...he was correct. Easy on line service appointment... Had a wiper fluid leak near the reservoir..........service manager thought it would be the pump...he was correct. Easy on line service appointment.......repair was done in less than an hour. More

Replaced radio Bob Tomlin has always been professional courteous and responsive to my needs. He has always given me the straight scoop on prices and recommended serv Bob Tomlin has always been professional courteous and responsive to my needs. He has always given me the straight scoop on prices and recommended services. A good representative for the dealership. More

Since I was from out of town(3hrs away)They were quick and helpful for my immediate need. They provided the best customer service quickly and not make me wait a week to get car checked out. and helpful for my immediate need. They provided the best customer service quickly and not make me wait a week to get car checked out. More

Professional, responsive and courteous.I trust them to Professional, responsive and courteous. I trust them to help me maintain my Kia so that I feel safe while driving around town or on road trips. Professional, responsive and courteous. I trust them to help me maintain my Kia so that I feel safe while driving around town or on road trips. More

Friendly courteous dealership Always courteous, professional and knowledgeable. Keeps me aware of any upcoming services that might be needed or recommended. Entire staff from sa Always courteous, professional and knowledgeable. Keeps me aware of any upcoming services that might be needed or recommended. Entire staff from sales to finance have always been a pleasure to deal with More

Honest and reliable Howard is courteous, helpful, and goes out of his way to make my appointment as efficient as possible. I trust he is honest with me. Howard is courteous, helpful, and goes out of his way to make my appointment as efficient as possible. I trust he is honest with me. More