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Coastal Kia - Service Center

Wilmington, NC

4.8
3,397 Reviews

3,397 Reviews of Coastal Kia - Service Center

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April 16, 2025

Always great service. The people are awesome and maintenance Always fast and great. I am a long time customer. More

by angela__oconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Coastal Kia responded

We truly appreciate your loyalty and high marks. Thank you for your trust. We sincerely appreciate the five star rating and compliments for our service team. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

April 14, 2025

Greet customer at the door. Very polite when speaking to the customer and explaining what needs to be done More

by BINKIE1066
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture at Coastal Kia. It was thoughtful of you to recognize his efforts. Thank you for trusting Coastal Kia with your automotive service needs.

April 14, 2025

Service person was rude. Dealership/servicr ctr hasnt lived up to expectations during last several visits. Coastal failed to respond to multiple complaints. More

by TJMURPH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler D
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Apr 15, 2025 -

Coastal Kia responded

Please call our Service Director, John Wigger, on his direct line. His number is 910-798-4716. We would like to discuss your service visit with you when time permits. We look forward to your call. Thank you

April 13, 2025

Top notch dealership. The owner had a good truck at lunch time for his employees and customers. That was very nice of him. We spoke to the owner. Very nice down to earth. More

by DETTELBACHB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Coastal Kia responded

Thank you for the five star review and gracious testimonial. We appreciate the kind words and high recommendations. Thank you for choosing Coastal Kia. We are here if you need us.

April 13, 2025

Service was timely and all employees were very friendly! Thank you for your great service! More

by daghart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to go online and rate your recent experience. Thanks again!

April 09, 2025

All good, just seemed like long time, but initial and car wash, so guess about right More

by EORTOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Coastal Kia responded

Thank you for your patience and high marks. It was thoughtful of you to rate our Service Consultant, Sam Weisman, with such high marks. We strive to provide a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

April 09, 2025

Everyone was friendly on greeting. My service advisor, Gary was attentive and helpful in explaining some additional services. More

by mkeggleston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Coastal Kia responded

We sincerely appreciate the five star service review. It was thoughtful of you to mention Gary Nelson by name. Thank you for the gracious feedback. We love hearing how our team took good care of you and you had a pleasant service experience. Thank you for choosing Coastal Kia!

April 08, 2025

Very timely and friendly service. Good shuttle to get me back home while work was done on our Niro. More

by jmeehl0
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Coastal Kia responded

Thank you for the five star review and gracious compliments. We love the feedback including, "very timely and friendly service." We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear you were able to take advantage of our complimentary shuttle service. Thank you for trusting Coastal Kia with your automotive service needs. We are just a call away if you need anything. Thanks again!

April 08, 2025

Always a lovely experience. I would hightly recommend this Kia dealership to friends and family. More

by lrdnc31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Coastal Kia responded

Outstanding! We truly appreciate the five star review and high marks for so many of our individual staff members. Thank you for the high recommendations and thoughtful comments. Please do not hesitate to reach out if you need us. Thanks again!

April 07, 2025

Excellent service from all the employees! Our vehicle was picked up promptly and returned within hours. More

by DIANE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with a specific person
Report | Print
Apr 07, 2025 -

Coastal Kia responded

Great news! Thank you for the five star review and for trusting Coastal Kia with your automotive service needs. We love the feedback including, "excellent service from all employees!" We strive to deliver a truly exceptional experience to every customer during visit. Please do not hesitate to reach out if you need anything. Thanks again!

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