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Coastal Kia - Service Center

Wilmington, NC

4.8
3,471 Reviews

3,471 Reviews of Coastal Kia - Service Center

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August 08, 2025

The staff of Coastal Kia is top notch! For years, we had all of our vehicles serviced at Coastal Kia, and each time, the staff very knowledgeable, professional, and a pleasure to deal wit More

by jcollins31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez, Darren Gokey
Aug 11, 2025 -

Coastal Kia responded

Thank you for mentioning so many of our team members by name. We truly appreciate the five star review and amazing feedback. We are thrilled to hear how both our sales and service teams have exceeded your expectations. Thank you for the high recommendations too. Congratulations!

August 06, 2025

Professional, polite and kept me informed! Nice waiting area, too! Very pleased with the cost! More

by KL1652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Coastal Kia responded

Outstanding! Thank you for the high marks for our dealership and for our Service Consultant Bob Tomlin. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "professional, polite and kept me informed!" Please do not hesitate to reach out if you need us. Thanks again!

August 04, 2025

Professional friendly team with service as a priority. Communication was effective and transparency was foremost. The waiting area was quite comfortable and water and snacks were offered without limit. More

by menorton522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Coastal Kia responded

Thank you for the five star service review! We sincerely appreciate the high marks and compliments for our facility and service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the heartfelt testimonial. We are here if you need us.

July 31, 2025

Great customer service. The team was very attentive to my concerns.Checked everything in my car, did not overcharge me and everything went smoothly. More

by NYSTROMCHRISTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

Everything about the experience was top notch. The staff is professional and friendly, and the facility is beautiful. This was my first visit to Coastal Kia and I felt like a VIP. More

by Djvoorhees56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Coastal Kia responded

Thank you for the five star review and amazing compliments. You ARE a VIP! We appreciate you going online and rating your recent experience with our service team. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

July 30, 2025

I came to service my Telluride, and the staff and service was awesome. I will return for all my services. More

by MGDFURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Jul 30, 2025 -

Coastal Kia responded

Fantastic! Thank you for the five star service review. It was thoughtful of you to go online and rate your recent Telluride service experience. Please do not hesitate to reach out if you need us. Thank you for trusting Coastal Kia!

July 29, 2025

Amazing and quick service as always! Such a nice team and always great on updates! More

by awilliamson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Jul 29, 2025 -

Coastal Kia responded

Thank you for the five star service review! We love the feedback including, "amazing and quick service as always!" We strive to deliver a truly exceptional experience to every client during every visit. We truly appreciate you trusting Coastal Kia with your automotive service needs. We are here if you need us.

July 24, 2025

Enjoyed the service that I received. Everything was taken care of , and and I will return. More

by johnvernau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Coastal Kia responded

Thank you for the five star service review and high marks for Bob Tomlin! We truly appreciate you taking the time to rate your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs.

July 23, 2025

Smooth operation, friendly staff , work done in a timely matter. Check out was seamlessly and informative. More

by hogecarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Jul 24, 2025 -

Coastal Kia responded

Thank you! Your five star rating and gracious compliments are greatly appreciated. We love the feedback including, "smooth operation, friendly staff, work done in a timely matter." Please do not hesitate to reach out if you need us.

July 22, 2025

Good staff. Clean, nice inventory of vehicles. They call me too frequently asking to make an offer on my current vehicle. More

by jamestrainor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. We apologize for the repetitive calls. Our best pre-owned vehicles come from our customers. We appreciate the five star rating for our Service Consultant Gary Nelson. Thank you for choosing Coastal Kia!