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Coastal Kia - Service Center

Wilmington, NC

4.8
3,483 Reviews

3,483 Reviews of Coastal Kia - Service Center

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August 28, 2025

Sam is always very nice and efficient when I bring my car in for anything! More

by mimibeach53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was kind of you to recognize him by name. We sincerely appreciate the high marks and gracious feedback.

August 24, 2025

I was told the front axle CV boot was leaking on my Sorrento, replaced at the cost of $596.00. Shortly after, begain hearing a rattle sound from the front end. Replaced the CV boot under warranty at n More

by frgodfrey58
Recommend Dealer
No
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Aug 26, 2025 -

Coastal Kia responded

Please reach out to our Service Director John Wigger at 910-798-4716 to discuss your recent visit. We are here to help. We look forward to your call. Thank you

August 22, 2025

Best dealership in town. Service department is even better. Bob Tomlin and his team are amazing. More

by cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Coastal Kia responded

We appreciate the high marks and you mentioning our Service Consultant Bob Tomlin by name. Thank you for the comments including, "best dealership in town." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

August 22, 2025

Great service and Gary was very friendly and informative. I will certainly return for service in the future. More

by tmccall3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Service Consultant Gary Nelson. Please do not hesitate to reach out if you need us. Thanks again!

August 21, 2025

Took 2 months and 3 separate visits for them to tell me maybe the battery is why the car keeps stalling. Got my battery replaced at Walmart for half the price Kia quoted me and haven't had an issue since. More

by hlb2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Aug 23, 2025 -

hlb2021 responded

Just kidding, my car stalled again yesterday.

August 21, 2025

The associate - Sam Weisman that helped us throughout was friendly, professional and made us feel at home…Everything that was promised was delivered… we will definitely recommend this Kia dealership More

by JWPFALK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Coastal Kia responded

We truly appreciate the high recommendations and compliments for Sam Weisman. Thank you for the high marks too. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

August 20, 2025

Awesome service always nice and cheerful never a question they can’t answer. Very clean More

by twodown1tago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey, Tony Kirschner
Aug 20, 2025 -

Coastal Kia responded

Thank you for the gracious compliments. It was thoughtful of you to recognize so many of our team members by name. We sincerely appreciate the high marks.

August 17, 2025

There was some confusion related to my loaner rental car but it was resolved pretty quickly More

by jamestrainor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember who waited on me
Aug 18, 2025 -

Coastal Kia responded

Thank you for the review and helpful information. We strive to provide a truly exceptional experience to every client during every visit. Please do not hesitate to reach out if you need anything. Thanks again!

August 13, 2025

Good job of getting us back on the road. They picked us up from our hotel. More

by beverly.futrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Coastal Kia responded

Thank you for the review and compliments for or team. It was thoughtful of you to rate your recent experience. Please let us know if you need anything. We are happy to hear we were able to get you back on the road.

August 12, 2025

professional, courteous, clean and efficient! Waiting area was very clean and comfortable. Checkout after service was very smooth! More

by CDUNN4765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Coastal Kia responded

Wonderful news! Thank you! We sincerely appreciate the five star review and compliments for our staff and facility. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything.