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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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October 08, 2024

I was told that they would try and fix the headrest on the seat and call me in the afternoon. They later called and said they did the work and it would cost $150! I didnt authorize it and was not prepare More

by john.gbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not sure
Oct 10, 2024 -

Coastal Kia responded

Mr. Bell, our Service Director John Wigger has tried to connect with you via phone. Our records show our Service Consultant Sam Weisman went over the suggested repairs and arranged for your vehicle to be delivered to you through our Courtesy Concierge Program. We are thrilled to see you were able to take advantage of this convenient process. Please reach out to John Wigger at 910-408-0100 to discuss your experience. We are here to help. We look forward to your call. Thank you

October 07, 2024

Sam, my service representative, is always so helpful when I bring my Kia Sorento in for service. He is probably one of the biggest reasons I keep returning. He is always professional, always listens to me, a More

by BSTANWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We appreciate the five star review. Your loyalty is greatly appreciated as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 07, 2024

I can highly recommend the dealership. Everyone was incredibly friendly, and extremely knowledgeable. Our sales person made the purchasing process very easy. More

by ccsmith2249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for our Service Consultant Gary Nelson. Thank you for the high recommendations as well. Congratulations and enjoy!

October 05, 2024

Able to repair and check over my vehicle and deliver it back on time for the estimated cost . More

by RAOTT103102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "able to repair and check over my vehicle and deliver it back on time..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 04, 2024

This is my 4th soul with Coastal Kia. It is not just the car that brings me back, the guest services method. It's outstanding. More

by ALYCIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jan (in finance) always outstanding too
Oct 04, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star review. Your loyalty over the years has been amazing. We love the feedback including, "this is my 4th Soul with Coastal Kia." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again. We are here if you need anything.

October 04, 2024

They were very polite and helpful. Was in and out within my quoted time! Thank you! More

by stoneleslie5991
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and thoughtful compliments. We love the feedback including, "they were very polite and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 03, 2024

Very clean and friendly. Staff was very helpful. The shuttle ride to mall was grest.while yje car was being serviced More

by NKCOUGAR58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Coastal Kia responded

Wonderful news! We are thrilled to hear you were able to take advantage of our complimentary shuttle service during your recent service visit. Thank you for the five star service review and gracious comments. Please do not hesitate to reach out to our team if you need anything.

October 03, 2024

Answered all questions, very attentive, was very professional. Estimate of service was on point!Very pleased More

by TINA.MCLAUGHLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Coastal Kia responded

We appreciate the five star service review and high marks for Tony Kirschner. We love the feedback including, "answered all questions, very attentive, was very professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 03, 2024

Great people Great Service We feel very fortunate to have such an outstanding Kia dealership in this area! More

by BEAST4THEHEAT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
Oct 04, 2024 -

Coastal Kia responded

Thank you for the high ratings and gracious compliments. It was thoughtful of you to rate so many of our team members with such high marks. We appreciate your loyalty. Thank you for choosing Coastal Kia!

September 30, 2024

I contacted Coastal Kia regarding my dashboard issue. My concern was to get in as soon as possible, due to safety concerns. After talking with customer service, they suggested I bring it in and drop of More

by Tim.colby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Team who worked on it, Marquita Best
Sep 30, 2024 -

Coastal Kia responded

Thank you Tim for your patience and for the amazing review. We appreciate the five star service review and heartfelt testimonial. It was thoughtful of you to mention our Service Advisor Marquita Best by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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