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Coastal Kia - Service Center

Wilmington, NC

4.8
3,452 Reviews

3,452 Reviews of Coastal Kia - Service Center

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September 12, 2024

I have always had good service and service advisor Gary is absolutely wonderful to work with. More

by perfecttruckcleaning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review. It was thoughtful of you to mention our Service Consultant Gary Nelson by name. Thank you for choosing Coastal Kia for your automotive service needs. Please do not hesitate to reach out if you need us. Thanks again!

September 12, 2024

Very knowledgeable and nice. Repairs to my car was done much quicker than I anticipated. I would recommend anyone to Coastal Kia. More

by SANDRANCATHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

Wonderful news! We love hearing our service team exceeded your expectations. Thank you for the five star review. We love the feedback including, "very knowledgeable and nice... repairs to my car were done much quicker than I anticipated." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia.

September 12, 2024

Excellent service and Howard made it a enjoyable visit. Would definitely come back, Very satisfied. More

by ACARDENTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard
Sep 12, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Advisor Howard Ramsey. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

September 11, 2024

Sam was great to work with. Helped get my car serviced that worked around my schedule. Really like the complementary wash. More

by PCTRSHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Thank you! We appreciate the compliments and high marks. Thank you for mentioning our Service Consultant Sam Weisman by name. We appreciate your business!

September 11, 2024

Always pleasant, polite and very knowledgeable. I love that any questions I may have are answered with a smile. Thanks for a job well done More

by EWIRENUTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mmmmmmm
Sep 12, 2024 -

Coastal Kia responded

We appreciate this! Thank you for the five star review and gracious compliments. We love the feedback including, "always pleasant, polite and very knowledgeable." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 11, 2024

Everyone seemed to be busy or on the phone when you walk in. No one was quick to grab the customer. More “like it’s not my turn it’s so and so turn. They need to step up.” More

by NEQUAB91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

Thank you for the helpful feedback. Our Operations Manager Peggy Roberts would like to gather some more information in an effort to improve our process. Please reach out to Peggy Roberts at 910-798-4706 to discuss your recent visit. We look forward to your call. Thank you

September 09, 2024

Great customer service from Darren! Was in a couple of times for a couple of different things but I always left with my car clean and updated on what was going on! More

by anna
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Wonderful! We appreciate the five star service review and compliments for our Service Advisor Darren Gokey. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 09, 2024

Coastal Kia always meets or exceeds expectations. Sam in service is great! Always thorough and professional. More

by NOIZBOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We appreciate the five star review and are here if you need anything. Thanks again!

Sep 11, 2024 -

NOIZBOY1 responded

Yes he is... Stellar member of your staff for sure....

September 09, 2024

I have had great experiences here! Marquita, Gary and Darren have been great to work with. I will say that Tony the service guy is phenomenal! He just fixed one of my issues and is ver More

by AWHITLEY2406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
Sep 11, 2024 -

Coastal Kia responded

Great news! Thank you for the five star service review. We are thrilled to hear our service team exceeded your expectations. We are here if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

September 08, 2024

On our recent service trip, the team DID NOT reset our service mileage indicator. Not certain what's happening, but reset must be pretty simple and on a list of to do... More

by kathleenmhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think it was Bob Tomlin, but I am not 100% certain
Sep 11, 2024 -

Coastal Kia responded

We appreciate the helpful feedback. Please reach out to our Service Director John Wigger at 910-408-0100 if you need anything. We can reset the indicator quickly at your convenience. Thank you

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