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Coastal Kia - Service Center

Wilmington, NC

4.8
3,471 Reviews

3,471 Reviews of Coastal Kia - Service Center

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July 07, 2025

My experience with Kia was successful. Customer service was really great. They treated me with respect and my wait wasn't long at all. More

by MACWILL59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Coastal Kia responded

Outstanding! We appreciate the five star review. Thank you for the comments including, "my experience with Kia was successful, customer service was really great." It was thoughtful of you to go online and rate your recent experience. Thanks again!

July 05, 2025

my appt with Coastal Kia was efficient, everyone was helpful and they were done under time More

by DEIRDREDIPALMA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Coastal Kia responded

Great news! We are thrilled to hear how our service department exceeded your expectations. Thank you for the high marks for our dealership and for our Service Consultant Bob Tomlin as well. Much appreciated!

July 04, 2025

Professional, cordial, quick and thorough. Communication throughout, with good explanation on what was needed. A+ More

by barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Jul 07, 2025 -

Coastal Kia responded

A+ ! We will take it ! Thank you for the five star review and high marks for our service team. We love the feedback including, "professional, cordial, quick and thorough." Please do not hesitate to reach out if you need anything. Thanks again!

July 01, 2025

Bob in service was absolutely amazing. He stayed in great communication the entire time and he put in more effort to get things done than he needed to. Absolutely amazing man!! More

by T.SHAW2608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Coastal Kia responded

Thank you! We truly appreciate the five star review and compliments for our Service Consultant Bob Tomlin. Bob is a true ambassador for our customer service culture. It was thoughtful of you to go online and recognize his efforts. Please do not hesitate to reach out if you need anything. Thank you for trusting Coastal Kia with your automotive service needs.

June 30, 2025

Bob answered all of my questions with patience and kindness. I will always go here. More

by angela__oconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard, Darren Gokey
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Jun 30, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our Service Consultant Bob Tomlin. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

June 29, 2025

service was done just fine and everyone was great very friendly didn't have to waite to long More

by DELNASCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Coastal Kia responded

Great news! We truly appreciate the five star service review and compliments for Sam Weisman and our service department. We are thrilled to hear your service visit went well and your wait was short. Thank you for choosing Coastal Kia!

June 27, 2025

Unable to write a review due to an bad experience with the company. The service department is OK, not sure why they don't do balance when they rotate the tires. More

by VP_ROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the people I worked with in the service department.
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Jun 30, 2025 -

Coastal Kia responded

Thank you for your feedback. We appreciate you speaking with our Service Director John Wigger. Our Operations Manager Peggy Roberts just tried to reach you as well. Unfortunately your voice mail box is full. Please reach out to Peggy Roberts at 910-798-4706 to discuss your concerns. We look forward to your call. Thank you

June 27, 2025

Courteous and professional upon arrival and at checkout. Work completed in less time than stated and done correctly More

by LRENZAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "courteous and professional upon arrival and at checkout." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

June 27, 2025

Bob was very helpful and professional from the onset. I called about the issue I was having and explained that I work from home, so texting is best as I can't answer my phone, and he was very obliging. More

by JP_WEBB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Coastal Kia responded

Great news! Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. We are thrilled to hear he exceeded your expectations. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything. Thanks again!

June 25, 2025

My service advisor, Gary was professional and kept me up to date on what our car needed as far as services went. Never pushy which I appreciate. More

by dmsneyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Coastal Kia responded

Thank you for the five star service review! We appreciate the gracious comments and high marks. It was thoughtful of you to mention Gary Nelson by name. Thank you for choosing Coastal Kia!

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