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Coastal Kia - Service Center

Wilmington, NC

4.8
3,383 Reviews

3,383 Reviews of Coastal Kia - Service Center

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February 23, 2025

very professional serivce staff, got me in and out within the time frame given on arrival. More

by edronda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Coastal Kia responded

Wonderful news! We truly appreciate the five star service review and gracious compliments. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

February 22, 2025

The gentle I believe his name was bob was so nice. He was so polite and very detailed about what they did with my car. It looked awesome! More

by CHERIE777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for our Service Consultant Bob Tomlin. Bob has been with us a long time and is truly an ambassador for our customer service culture. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

February 21, 2025

Cannot say enough great things about Coastal Kia Service. From the time you arrive, updates during the servicing of the vehicle, the free car wash and full explanation of service preformed with maintenance c More

by ronne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Coastal Kia responded

Thank you! We truly appreciate the five star review and compliments for our Service Consultant Darren Gokey. Your heartfelt testimonial is greatly appreciated. We are thrilled to hear you were comfortable during your recent visit. Thank you for choosing Coastal Kia with your automotive service needs. We are here if you need us.

February 19, 2025

Bob was awesome at answering my questions, everyone was very nice and willing to help. More

by CHALE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Coastal Kia responded

Thank you for the five star review! We love hearing our Service Consultant Bob Tomlin exceeded your expectations. It was thoughtful of you to mention Bob by name. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

February 17, 2025

As always Sam is a pleasure to work with when servicing my Telluride. I had a few recalls to take care of, and during the service, the technician saw that I needed rear brakes, and a front end alignment. S More

by Sherri French
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Coastal Kia responded

Thank you Sherri! We appreciate the heartfelt testimonial and compliments for our Service Consultant Sam Weisman. We are thrilled to hear you were able to enjoy our customer lounge experience. It is wonderful to hear we exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia for your automotive service needs.

February 16, 2025

Nice facility, good lounge with snacks and coffee, good fast service, car is clean when done More

by coopecb1
Recommend Dealer
Yes
Employees Worked With
I don't remember
Feb 17, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star review and compliments for our service team and facility. We are thrilled to hear you enjoyed our customer lounge experience. It was thoughtful of you to go online and rate your recent service experience. We appreciate it. Please do not hesitate to reach out if you need anything.

February 16, 2025

Excellent communication thank you Bob ! ! As usual you understand what I mean. I love how organized your whole set up is. More

by KMMARTC359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Coastal Kia responded

Wonderful news! We want to thank you for the gracious comments and high marks for our Service Consultant Bob Tomlin. It was thoughtful of you to mention Bob by name. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

February 15, 2025

Bob Tomlin was very, kind, professional and went above and beyond to ensure my experience was top notch. He never disappoints!!! 5 stars to Bob Tomlin Setvice Advisor Voastal Kia!!! More

by TOMLINPATTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Coastal Kia responded

Thank you! We truly appreciate the high marks and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "Bob Tomlin was very, kind, professional and went above and beyond to ensure my experience was top notch." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia service department with your automotive service needs.

February 12, 2025

Excellent service standards. Excellent customer service. Excellent workmanship. Honest and reliable. Clean and very modern dealership. More

by SDMARTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star review and amazing compliments for our team and facility. We love the feedback including, "excellent workmanship, honest and reliable, clean and modern dealership." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 11, 2025

Extremely friendly and helpful. I came from Northern VA and this was a very nice change. More

by staceyshewbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star service review. It is wonderful to hear our service team exceeded your expectations as you traveled from northern Virginia. We love the feedback including, "extremely friendly and helpful." Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

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