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Coastal Kia - Service Center

Wilmington, NC

4.8
3,430 Reviews

3,430 Reviews of Coastal Kia - Service Center

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March 02, 2024

This comment is regarding Sam and the guys in service. They were excellent, professional, personable and efficient. All great outside of the odd smell of BO and finger prints on the interior door upon ret More

by LESLIEANNBENEGASI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Coastal Kia responded

Thank you for the helpful comments. Your phone number has been removed and our Service Director John Wigger will be reaching out regarding your recent service experience. Thank you again for your feedback.

March 02, 2024

The staff at Coastal Kia were very friendly, helpful and very professional. The service was completed in a timely fashion, and no one pressured us to buy anything extra! More

by DANDJ1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard ? and the young man who helped us with aftermarket insurance coverage.
Mar 04, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our team. We love the feedback including, "the staff at Coastal Kia were very friendly, helpful and very professional." Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

March 02, 2024

Excellent customer service. Friendly and efficient staff. My appointment was moved from 3:00 to 10:00, which was a better fit for my schedule. More

by DFOX112081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Coastal Kia responded

Fantastic news! We are thrilled to hear our team was able to accommodate your needs. Thank you for the five star review and gracious feedback. We are here if you need us.

March 02, 2024

This is truly a great place to shop for your new car it’s a great friendly staff, and a comfortable clean environment. I got my first car here and I plan to be with them for years to come. More

by CYRILGRAHAM777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Mar 04, 2024 -

Coastal Kia responded

We love this! Thank you! Your five star review and compliments for our team are greatly appreciated. Please call us if you need anything. Thanks again.

March 02, 2024

Mr. Sam is THE best! Carefully explained the problem and solved it. And then bringing my car to me was such a blessing! More

by FAS627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Coastal Kia responded

Thank you for the five star review and high praises for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. We are thrilled to hear you were able to take advantage of our complimentary concierge service. Thank you for choosing Coastal Kia for your automotive service needs.

March 01, 2024

Coastal Kia is absolutely the best! Outstanding service! The wait time was reasonable and communication is professional More

by JUNE.Y.BAKER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Nelson
Mar 04, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our service team. We love the feedback including, "the wait time was reasonable and communication is professional." Thank you for choosing Coastal Kia!

March 01, 2024

Howard is back. Service was completed which hopefully will correct my gas mileage and my car was washed. Thank you. More

by LAURIE.MACFARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 04, 2024 -

Coastal Kia responded

Thank you! Howard Ramsey is a true ambassador for our customer service culture. Thank you for the five star review and gracious feedback. Please call us if you need us. Thanks again!

March 01, 2024

Great service department, so helpful! They even offer concierge service, I didn’t have to find a ride or leave work. More

by DMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear you were able to take advantage of our complimentary concierge service. Thank you for the five star review and compliments for our staff.

March 01, 2024

Car was picked up earlier than expected so I got it back sooner than expected. Although I declined to get new tires and a cabin filter it was nice to get info on their condition. More

by okeefde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay? Guy who picked up my car
Mar 01, 2024 -

Coastal Kia responded

Thank you! We appreciate the gracious feedback and five star service review. We are thrilled to see you were able to take advantage of our Courtesy Concierge Service. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 01, 2024

Sam did an excellent job walking me through the process. He made it seamless and easier than I could have asked for. More

by joseph.m.spatola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our Service Consultant Sam Weisman. We appreciate the five star review and gracious feedback. Thank you for choosing Coastal Kia for your automotive service needs.

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