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Coastal Kia - Service Center

Wilmington, NC

4.8
3,481 Reviews

3,481 Reviews of Coastal Kia - Service Center

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March 18, 2024

Service for my vehicle was prompt and timely. Technician was knowledgeable and had my vehicle ready for pickup exactly at the time specified during drop off. More

by Nate Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Coastal Kia responded

Nate, thank you for the five star service review. It was thoughtful of you to go online and rate your recent experience. We appreciate the high marks and gracious comments. Thank you for choosing Coastal Kia for your automotive service needs.

March 18, 2024

The service was prompt and friendly. Though the waiting area is small compared to some dealerships, it was well-equipped. More

by Skeeteryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Mar 18, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious feedback. It was thoughtful of you to give our Service Consultant Darren Gokey such high marks. We love the feedback including, "the service was prompt and friendly." Thank you for choosing Coastal Kia for your automotive service needs.

March 18, 2024

We had no problem waiting for the service of the car everything went well thank you. More

by TETI58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Mar 18, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and compliments for our service team. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs.

March 18, 2024

Very clean dealership & they are fast. Always make you feel at home. Everyone is helpful & friendly. More

by amelyamckoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
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Mar 18, 2024 -

Coastal Kia responded

Wonderful! We appreciate the review and compliments for our team. We love the feedback including, "everyone is helpful and friendly." Please call us if you need anything. Thanks again!

March 18, 2024

Sam is the BEST! His personality and friendliness make every trip enjoyable! He is the reason we keep coming back. More

by TLSIRIANNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Coastal Kia responded

Thank you for the five star review and high praises for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. We sincerely appreciate your loyalty. Please don't hesitate to reach out if you need anything.

March 18, 2024

Service center and employees have been very professional and courteous ever time I come for maintenance More

by RPM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd, Darren Gokey, Tony Kirschner, Kendrick Progue
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Mar 18, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. Please call us if you need anything. Thanks again!

March 17, 2024

Very friendly, welcoming, and hospitable. Comfortable waiting area with water and free snacks. Clean bathrooms. More

by wtbank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Report | Print
Mar 18, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We sincerely appreciate the five star review. We love the feedback including, "very friendly, welcoming, and hospitable." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

March 16, 2024

Came in for basic service. Turnaround time less than 2 hours and the cost is always very reasonable. More

by Robert W Speir
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Coastal Kia responded

Thank you Mr. Speir for the five star review. We are thrilled to hear you had a nice service experience. It was thoughtful of you to go online and rate your recent visit. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 16, 2024

Super friendly staff and thorough explanations of all work to be done. Facility is clean and well stocked with refreshments… phone chargers and computer area. Shuttle service readily available. Very good More

by Deborahbutler100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Kirschner
Report | Print
Mar 18, 2024 -

Coastal Kia responded

Wonderful testimonial! Thank you! We appreciate the five star review and thoughtful comments. We are thrilled to hear you enjoyed our lounge experience and were made aware of our complimentary shuttle service too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 16, 2024

Always prompt and attentive. Keep you informed about your service appointment. Honest and appreciative about choosing KIA More

by COMSTOCKJOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Coastal Kia responded

Thank you! It was kind of you to go online and rate your recent service experience. We love the feedback including, "always prompt and attentive." We love the feedback including, "honest and appreciative about choosing Kia." Please call us if you need anything. Thanks again!

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