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Coastal Kia - Service Center

Wilmington, NC

4.8
3,480 Reviews

3,480 Reviews of Coastal Kia - Service Center

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January 27, 2024

Service department is excellent so far, this was my first service. I have confidence it will continue to be so. More

by jharrelson0319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Coastal Kia responded

Thank you for the five star service review and vote of confidence! It was thoughtful of you to go online and rate your recent service experience. We appreciate your business and are here if you need us. Thanks again!

January 27, 2024

I love my Kia Sorento. Purchased my vehicle in California and when I moved to Wilmington over 2 years ago, I utilize the service department at Coastal Kia. I have been ve More

by TERRY.ELLIS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear you have enjoyed your service experience with our Coastal Kia service team. Your loyalty means the world to us. Thank you for the high marks for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. Don't hesitate to reach out if you need us. Thanks again!

January 26, 2024

Makes me feel good and that my car is in good hands. Highly recommend this place More

by DROCDIX7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and high marks for our Service Consultant Gary Nelson. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the high recommendations too. Thank you for choosing Coastal Kia!

January 26, 2024

Bob Tomlinson was a gem and extremely helpful and kind! I very much appreciated interacting with him. More

by wardhope
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our Service Consultant Bob Tomlin. He is a true ambassador for our Customer Service culture. It was thoughtful of you to recognize his efforts. Thank you for choosing Coastal Kia for your automotive service needs.

January 26, 2024

I love Coastal Kia! I am so happy that I bought a car from this dealership. BEST DECISION I EVER MADE❤️ More

by jameshia.alston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Coastal Kia responded

Fantastic news! Thank you! We sincerely appreciate the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

January 26, 2024

Everyone is always nice in the service department and we got our back when expected More

by BULLOCKAC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Coastal Kia responded

Great news! It was thoughtful of you to go online and rate your recent service experience. Thank you for the gracious comments and high marks. Please call us if you need anything.

January 26, 2024

I had a great experience with Coastal Kia. The staff was so friendly and finished service earlier than promised. I also got shuttle service so that I don't have to wait at the dealership More

by fareeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Jan 26, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our team. We are thrilled to hear you were able to take advantage of our complimentary Courtesy Shuttle Service. Our clients love this convenience. It was thoughtful of you to share your recent service experience online. Thank you for choosing Coastal Kia!

January 25, 2024

This is the most clean respectable customer service I've seen in a while enjoy it to the fullest. The service was great as well and fast More

by MOMACAT.9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Coastal Kia responded

Wonderful news, thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

January 25, 2024

Always get great service! They are prompt, professional and trustworthy. I highly recommend the KIA service department. More

by JEANINEMEDIATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star service review and gracious comments. Your high recommendations mean the world to us. We love the feedback including, "they are prompt, professional and trustworthy." Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

January 25, 2024

Outstanding service rep. Took the time to discuss my situation in a manner that was easy to understand. High Compliments to Sam More

by HONDO.DAVIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our Service Consultant Sam Weisman. We love the feedback including, "outstanding service rep, took the time to discuss my situation in a manner that was easy to understand." We strive to deliver a truly exceptional experience to every client during every visit. Sam is a true ambassador for our customer service culture and it was thoughtful of you to recognize his efforts. Thanks again!

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