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Coastal Kia - Service Center

Wilmington, NC

4.8
3,416 Reviews

3,416 Reviews of Coastal Kia - Service Center

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December 28, 2023

Sam,Howard and the entire staff treated me great! So helpful and accommodating ! So patient to explain the process that my car needed .l feel like lm in good hands at Coastal Kia Wilmington NC More

by RITCHIE.SYLVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard (don't know his last name)
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Dec 28, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our service team members. We love the feedback including, "so helpful and accommodating!" Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs. Thanks again!

December 28, 2023

Work was done as stated in a reasonable amount of time Sam communicated during wait More

by GREATBEGINNINGSCDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to mention our Service Consultant, Sam Weisman, by name. Thank you for choosing Coastal Kia for your automotive service needs. Thanks again

December 24, 2023

Great customer service but this time my appointment was for 12:30 to check brakes. Didn't get a call until after 3:30 to let me know what needed to be done. Authorized the work and it was after 5:30 before More

by GLENNWELLS985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Coastal Kia responded

Thank you for your patience. We appreciate the review and helpful feedback. Please call us if you need anything. Thanks again!

December 21, 2023

1st time using this dealership / service dept. Was very pleased and I will use them again in the future More

by Bruce.hogan123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Coastal Kia responded

Great news! Thank you! We are thrilled to hear your first service visit went well. Thank you for the five star review and high marks for our Service Consultant Gary Nelson. We are here if you need us. Thanks again!

December 21, 2023

We love Costal Kia. They were professional kind and helpful every step of the experience and would recommend them to anyone who values quality and a good experience. More

by OURSCULLYFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

Coastal Kia responded

Thank you for the five star service review and high recommendations! We sincerely appreciate you choosing Coastal Kia for your automotive service needs. We love the feedback including, "would recommend them to anyone who values quality and a good experience." Please call us if you need anything. Thanks again!

December 20, 2023

Communication about my vehicle was great. They make the process to get your vehicle serviced seamless. More

by baileighmoser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We sincerely appreciate you choosing Coastal Kia for your automotive service needs. Thanks again!

December 20, 2023

Always friendly and explain services needed and provided. Very quick with service and time waited. More

by cburd628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "always friendly and explain services needed and provided." We are here if you need us. Thank you for choosing Coastal Kia!

December 20, 2023

Best car dealer and service department I ever dealt with, any brand , anywhere and I'm an octogenarian More

by DetJoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our service team. Your loyalty means the world to us. Thank you for choosing Coastal Kia!

December 19, 2023

Always polite and keep you informed during the whole visit. We love this Kia dealership. More

by sjbreeden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Coastal Kia responded

We love you too! Thank you for the five star service review and compliments for our team. We appreciate the remarks including, "always polite and keep you informed during the whole visit." Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

December 16, 2023

Great dealership. Great employees. Great cars, great new logo, great location, great service. Always happy! More

by Stephanie T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Coastal Kia responded

Fantastic Stephanie! Thank you for the five star review and amazing comments. We love the feedback including, "always happy!" We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything.

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