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Coastal Kia - Service Center

Wilmington, NC

4.8
3,391 Reviews

3,391 Reviews of Coastal Kia - Service Center

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December 08, 2023

The employees are always friendly and professional. However, I feel frustrated that after reaching out to the service department at Coastal Kia for a year, the root cause of why my hybrid, warning, lig More

by LORIANN5663
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Coastal Kia responded

We apologize for your frustration. We are here to help. Please call our Service Director John Wigger at 910-408-0100 to discuss your concerns. We look forward to your call. Thank you

Dec 08, 2023 -

Coastal Kia responded

Thank you, we are sharing your request with our Service Director John Wigger.

December 08, 2023

Coastal Kia is awesome! Easy to work with and stand by there vehicles. Thank you Coastal Kia! More

by cbjackson12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Coastal Kia responded

You are very welcome. Thank YOU! We appreciate the five star service review and gracious feedback. It was thoughtful of you to give our Service Consultant Darren Gokey such high marks. Thank you for choosing Coastal Kia for your automotive service needs.

December 07, 2023

The service was great because my advisor was pleasant. I also like the fact that they provide beverage and snacks in the waiting area as well as outlets to plug in your electronics. I felt the wait time f More

by MISSBRUNSON1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : If I chose the wrong adviser please correct because I want to make sure the one who helped me and checked me out gets the accolades because he was nice and informative.
Dec 08, 2023 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. We sincerely appreciate the high marks for our Service Consultant Gary Nelson. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate your patience during your wait time. Please call us if you need anything. Thanks again!

December 06, 2023

Went in for a recall, was told it would take 2 hours and was done and out in only an hour. More

by asydney1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in the service department
Dec 06, 2023 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear our service team exceeded your expectations. Please call us if you need anything. Thanks again!

December 06, 2023

Excellent service. Bob Tomlin and everyone there is excellent to deal with. The driver who took me to my office is very nice as well More

by studerserv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review. We are thrilled to hear you were able to take advantage of our complimentary shuttle service. It was thoughtful of you to mention Bob Tomlin by name. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything.

December 05, 2023

The Service was great as always. I also received email reminders of my appointment, got shuttle service, and a free car wash! More

by RSVERREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our service team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 04, 2023

I would leave zero stars if possible. From the purchase to the final repairs had multiple because could not get it right), I do not recommend! Customers are not a priority! More

by lisa171717
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Case
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Coastal Kia responded

Ms. Pancake, we apologize for your frustration. Our goodwill efforts to pay for an out of warranty $1500.00 repair and also pay for a rental car was a way for us to participate due to your frustration. The vehicle is out of factory warranty. We are here to help. Please contact our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

December 03, 2023

I appreciated having my KIA serviced quickly - made appt w/in one week. Appreciate consultation before service was performed More

by JMISNER62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. We sincerely appreciate you taking time to go online and share your recent service experience. We love the feedback including, "Kia service quickly...appreciate consultation before service was performed." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 30, 2023

Great experience. Friendly and courteous. Fast service,..oil change, 20K miles service, tire rotation all took less than 1 & 1/2 hours. Very nice waiting room with More

by Rollinstim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the high marks and gracious feedback. Thank you for taking time to go online and rate your recent service experience. Please reach out if you need anything.

November 30, 2023

Really clean and staff is very helpful and honest with the time service is going to take More

by carrionmitzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the review. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. Thanks again!

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