Cobb County Toyota

The service department was helpful. But they couldn’t fix the problem which appeared right after maintenance they did on my car a week before. They sent us to collision center mentioned But they couldn’t fix the problem which appeared right after maintenance they did on my car a week before. They sent us to collision center mentioned that something has gone wrong. At the collision center, the guy in charge of us, Justin, was very defensive and rude. Not only he was not helpful but also got very rude with my husband and dismissed our problem. Later on the manager , Brad, contacted us and admitted that they didn’t tighten a pole on the tires right and it had fallen off. He apologized for their mistake and that it was actually very dangerous to drive the car like that which was shaking a lot on the roads. I’d suggest you don’t let Justin be in direct contact with customers!! More

My only con -- not a whole lot of selection. It's not the dealer's fault I know. But that's really it. Everything else A+ It's not the dealer's fault I know. But that's really it. Everything else A+ More

Friendly, honest and made the experience easy. It was a pleasure working with Kent and his team! It was a pleasure working with Kent and his team! More

I have another Toyota dealership closer, though I keep comer here because of my experiences here. comer here because of my experiences here. More

Excellent service. Yo-el Dawkins was helpful and professional. We love our new Toyotas and are very happy with our purchase experience at Cobb County Toyota. Yo-el Dawkins was helpful and professional. We love our new Toyotas and are very happy with our purchase experience at Cobb County Toyota. More

Was lied to multiple times by service advisor I picked up with. Told me I owed them for filters when I picked up however I had already bought them in the morning from parts. Advisor went to Vehicle to check with. Told me I owed them for filters when I picked up however I had already bought them in the morning from parts. Advisor went to Vehicle to check and said they were already installed and I would have to be inconvenienced by returning the filters I bought in the morning for Their mistake. He told me to go to parts to figure out what their return policy on parts was when o did they told me there was nothing on the ticket and was not sure why I was being charged. Parts guy left to talk to advisor and when he came back he said everything was ok and to talk to the advisor. When I came back to the advisor he told me he checked and the filters in my car and they were my old ones and needed to be replaced soon and gave me my key. When I went out to my vehicle there was another guy messing with my glove box and I asked him what he was doing he said he putting the glove box Back in properly and I asked why. He said they put New filters in and I said that weird can the story has changed 3 times now so I asked to check the filters to which it appeared new filters were placed in my vehicle without my consent and because of their mistake they tried to make me pay for it. Afterwards I took the vehicle back to my mechanic and found they did not top off My fluids and left my coolant cap loose and open More

The customer service is very good I purchased several cars from them. I recommend this dealership to anyone cars from them. I recommend this dealership to anyone More

I was very pleased with the efficiency of the check in process and the service. The only reason I’m not giving a 5 is that the text message alert system didn’t work for some reason and I ended up waiting process and the service. The only reason I’m not giving a 5 is that the text message alert system didn’t work for some reason and I ended up waiting longer than necessary because I wasn’t aware the car was ready. I happened to ask when it would be ready, and then learned that the service had already been completed. More

We have had Austin Meek several times for service, and he is excellent to deal with. is excellent to deal with. More

excellent service all around! would not go anywhere else to purchase and service my toyotas would not go anywhere else to purchase and service my toyotas More