Cobb County Toyota - Service Center

We bought a Toyota because of their reputation for quality. There is already an issue with the brakes (started at 20k miles) and the service center wants $300 to address it (under full warranty mind y quality. There is already an issue with the brakes (started at 20k miles) and the service center wants $300 to address it (under full warranty mind you and their “solution” is ambiguous at best). Basically trying to tell me it’s just the way that model is - it’s a 2023 Highlander and basically brand new!. They are arrogant to the point of outright rudeness. We also waited nearly a year for a second key due to “supply chain issues” but were called multiple times over the course of that year saying our key was in, only to be told it wasn’t once we drove 45 minutes to their facility. When we were finally given the second key it was after my wife had to pitch an absolute fit over them calling us and the.n acting like they didn’t know what we were talking about when we arrived. After telling her it wasn’t there after receiving a call from them and driving all the way over there, they mysteriously found it. I’m guessing it was probably there the first time we were called several months ago. I still think Toyota is a great car but this is a terrible dealership when it comes to helping, or even being at all courteous to the customer. Basically, once you’ve made your purchase you are treated as a nuisance when trying to receive the service you are paying for through their warranty. We are going to take our car to another Toyota dealer for service going forward and will absolutely never buy a car from this location again. I’ve been absolutely shocked at how indifferent they are to customers here. More

JC is an awesome service writer and is one of the reasons myself and family continue to use Cobb County Toyota myself and family continue to use Cobb County Toyota More

When I bought my car, I paid extra to get a car when my car was being serviced. For the first time since I bought the car,I was told that I wasn't going to get ia loaner and, Rob Smith told me that he woul car was being serviced. For the first time since I bought the car,I was told that I wasn't going to get ia loaner and, Rob Smith told me that he would look up my contract and call me which he never did.... Poor service. Additionally, I was told I had a nail in the rim of my tire and needed another tire. I took it to Costco where I bought the tire and there was a pin hole. They patched it and the tire has been fine. I don't know that I will be bringing my car back. More

Service was good but the wait was too long if I hasn’t has a coupon I would have went somewhere else. has a coupon I would have went somewhere else. More

Quick, courteous service and always with a smile I will be back in the future! be back in the future! More

I always come to this dealership for service. Brenton who was my service representative was professional, courteous and knowledgeable. He explained everything to me and was patient with my questi Brenton who was my service representative was professional, courteous and knowledgeable. He explained everything to me and was patient with my questions. Todd, who was my first contact, was also patient and courteous. The tech #999 did an excellent job on my car-it is running more efficiently and greatly appreciated. I would highly recommend Cobb County Toyota dealership for the care and customer service they provide. I have come here for many years and they all are wonderful examples of customer service. More

They forgot to put oil in my brand new car in the first maintenance cycle. maintenance cycle. More

Good and efficient. Carlos was very professional and took care of all my service needs Carlos was very professional and took care of all my service needs More

The service was quick and the staff were great. Cannot ask for more. I would recommend them to anyone. Cannot ask for more. I would recommend them to anyone. More

Great service and customer service . In and out . First time there and no issues at all In and out . First time there and no issues at all More