Cobb County Toyota - Service Center

Took 2 cars in sat, the 8th for oil changes and tire rotations. When the 2011 4 runner was ready, the service rep told us “they broke off a wheel stud, and they can fix it for $277!” Yes, they broke i rotations. When the 2011 4 runner was ready, the service rep told us “they broke off a wheel stud, and they can fix it for $277!” Yes, they broke it off but wanted us to pay. My husband brought the car home because he had to leave and I called back to talk to a manager. He said it “was already loose” which I don’t know how it knows and it was such a “high volume” time of the day that the tire service rep doesn’t do repairs. Very unapologetic manager, who could care less about what happened, think his name was Todd. After a discussion. He offered to fix the car that day for parts price only. “I was getting a deal” per Todd. Nevermind the fact that we had to drive another 30 minutes back to get it fix, wait for it to be repaired and then drive home again on a Saturday. We’ve bought many cars from Cobb County Toyota and considering going elsewhere. More

Excellent customer service once again with a smile. Didn’t take long and had a very nice wait room to relax. Didn’t take long and had a very nice wait room to relax. More

Service Rep, Kate Fuller consistently does an outstanding job. She provides status updates on my vehicle maintenance. She exemplifies customer service, which appears to be lost with other dealerships. Thanks job. She provides status updates on my vehicle maintenance. She exemplifies customer service, which appears to be lost with other dealerships. Thanks Katie!!! More

The staff is always friendly helpful and very professional. I always use Cobb County Toyota to service my vehicle which I also purchased from them. Thanks guys! professional. I always use Cobb County Toyota to service my vehicle which I also purchased from them. Thanks guys! More

Service experience was good; the representative explained in detail on all doubts that was raised. in detail on all doubts that was raised. More

Friendly staff, clean waiting room, and, as usual, quick efficient service. I have been coming here for years and am always satisfied with service. efficient service. I have been coming here for years and am always satisfied with service. More

It was an amazing experience. It was quick and was done under promising time. Thank you It was quick and was done under promising time. Thank you More

Nothing to complain about. Great service. Got me our very quickly for an oil change. Great service. Got me our very quickly for an oil change. More

2nd bad experience with service dept. Came in for a pre-paid oil change and multi-point inspection. Upon leaving, the TPMS warning light came on. I was able to determine that they had Came in for a pre-paid oil change and multi-point inspection. Upon leaving, the TPMS warning light came on. I was able to determine that they had rotated the tires but didn't bother to check the tire pressure. Since pressure is supposed to be different between front and rear tires, this meant the tires were no longer properly inflated. The oil looked clean so it would seem that it was changed, but what else did they fail to do properly. I have no confidence in this service dept, but discussions with other Toyota owners reveal similar experiences at other metro-Altanta dealers. It seems that safety testing isn't the only thing that Toyota is slacking on. More

Did a great job great work friendly staff 10 out of 10. Would recommend this mechanic shop to friends or family Would recommend this mechanic shop to friends or family More