Cobb County Toyota - Service Center

Great service. Often busy so you know they are doing a great job! I arrived early and there was already a line. Often busy so you know they are doing a great job! I arrived early and there was already a line. More

I sat drinking coffee and watching tv. The workers were very kind, attentive and polite. The workers were very kind, attentive and polite. More

Simon was professional and knowledgeable. Simon's time estimate for the work to be completed was accurate which was very important to me. Simon's time estimate for the work to be completed was accurate which was very important to me. More

All of the service members were excellent! They scheduled me the day I called and were very quick on oil change and body repair. Great job, Guys! Thank you They scheduled me the day I called and were very quick on oil change and body repair. Great job, Guys! Thank you More

Check in at service bay was a zoo. Cars lined up and only a few people working the desks. Customers were milling about trying to figure out if there was a line to receive people in the Cars lined up and only a few people working the desks. Customers were milling about trying to figure out if there was a line to receive people in the order they arrived. There was no such option - pick a desk and wait. Phone calls come before customers onsite so you end up waiting for a long phone call to end, only to be told to see someone else. Car was not cleaned before delivery and was promised it would be done when we returned it for aftermarket modification. They kept the car all day (promising to have it out by 3pm) when we called at 4pm, nobody could tell us the status. Finally called us at dinner time and said we could pick up the key at the reception desk. The key was eventually found but nobody seemed to know where it was parked. Once I found the car it was immediately obvious that it had not been cleaned. If this lack or organization is any indication of how the mechanics do their work, I would fear to have work done at this facility. More

They service was good. I will be back for future visits. All staff was very nice. I will be back for future visits. All staff was very nice. More

Three times I was told my vehicle was ready and to go to dealership and three times it was not ready. A second market trailer hitch was installed instead of the Toyota trailer hitch. Contract was signed on dealership and three times it was not ready. A second market trailer hitch was installed instead of the Toyota trailer hitch. Contract was signed on December 11 and did not get vehicle until December 30th. Ordered vehicle in the beginning of November. Felt like they were trying to get over on me because I was a woman and pressuring me to either cancel contract or signed the acceptance of the vehicle with no trailer hitch and or the wrong trailer hitch. More

Exceptional service especially with Anthony and Mickey. They both went out of their way to make sure everything was right They both went out of their way to make sure everything was right More

Very polite and kind person really cares about his customers and serious about his job and services customers and serious about his job and services More

The entire staff of Cobb County Toyota are excellent! They are nice and knowledgeable and very friendly They are nice and knowledgeable and very friendly More