Cobb County Toyota - Service Center

Everyone was courteous, professional, experienced, and honest. I wil recommend CCT service to all my friends and family. honest. I wil recommend CCT service to all my friends and family. More

The service department is incompetent and do not care about their customers, I’m not sure I will ever use them again, about their customers, I’m not sure I will ever use them again, More

Good Service Good Service Good Service best service department in Georgia and Good dealer managements department in Georgia and Good dealer managements More

Good service after a sale and your people are very concerned with the customer and they care concerned with the customer and they care More

Bright my 2022 Rav 4 in for it's 30k mile checkup. Work was done quickly and followed my instructions that I left in a now with the service writer. Only thing would be to have better communication as Work was done quickly and followed my instructions that I left in a now with the service writer. Only thing would be to have better communication as to when the car is available for pick up. More

Raven Hickman was our service representative, and she took good care of us. Also, the person who checked us out was very nice to us, his desk was the first one on the right-hand side closest to the wait took good care of us. Also, the person who checked us out was very nice to us, his desk was the first one on the right-hand side closest to the waiting area. I believe the 2 service items were done in about one hour. Overall, very satisfied with the service. More

The service advisor is very professional, courtesy and timely. I strongly recommend to friends and family members. timely. I strongly recommend to friends and family members. More

They do a great job. Communicative, and offered different options for what I needed. I’m very pleased with the service. Communicative, and offered different options for what I needed. I’m very pleased with the service. More

I got a call from the dealership with an offer for a $44. 95 oil change And I call to confirm the price and the person who took the call “ noted it in my file”. They had records since I purchased the car f 95 oil change And I call to confirm the price and the person who took the call “ noted it in my file”. They had records since I purchased the car from this dealership. When I got to the service bay the associate had no knowledge of the call or offer and tried to upsell me also there was no record on the pervious call the day before. They told me it would take between 60 to 90 minutes for the oil change to be performed. That was 3:50 pm. I signed the paperwork and went to the waiting room. Around 5:40 I inquired about the status of the car. The associate I worked with Jeff had gone home for the day and the new associate could not find my paperwork. After a bit they pulled my paperwork from the system and checked me out where once again I had to explain about the voice mail from Jennifer that they were offering me an oil change for $44.95. I want to be clear everyone was nice and not rude but they all kept trying to say it was not a valid offer and had no knowledge or it. I still have the voicemail. So it took two hours for a oil change that I could of footed at any place far quicker and the only reason I went to the dealership was because of the offer left on my voicemail. Which I had to explain to three different associates. More

It was a reasonably easy process. On my last 2 visits, Toyota didn't have the parts/tires I needed on hand. On my last 2 visits, Toyota didn't have the parts/tires I needed on hand. More