Cobb County Toyota - Service Center

Sales was great, service is terrible. We were treated with contempt and condescension. Our passenger door doesn’t work properly, we have tried to get it repaired three times. Sent demand We were treated with contempt and condescension. Our passenger door doesn’t work properly, we have tried to get it repaired three times. Sent demand letter to Toyota today. More

Very helpful, as always! We dropped off the car without an appt due to a flat tire, and it was not an issue. We dropped off the car without an appt due to a flat tire, and it was not an issue. More

I moved to the Atlanta area in 2008. I purchased my 2000 Camry in 2002 from a dealer in Richmond VA. They took care of my car until I moved. I found Cobb County Toyota, have been thro I purchased my 2000 Camry in 2002 from a dealer in Richmond VA. They took care of my car until I moved. I found Cobb County Toyota, have been through several service reps and all of them gave me a sense of trust. My 2000 Camry made it to 466,857 miles. I never felt I was being 'sold a bill of goods' when stuff happened. I had the struts replaced (my choice) and several other things (catalytic converters only lasted 150K miles) and regular scheduled maintenance. The bill was around $3.5k. I was asked if it 'was time' to look at another car. Nope. She only had $300k+ miles and had been well taken care of. Recently, the overheating was diagnosed as a blown head gasket, I knew it was time. My service rep (JC Cooper) called a sales rep (Claude Henry), who came in on his day off to get me a good deal on a 2022 Camry. We have already taken it out west on a 4000-mile journey. I have confidence Cobb County Toyota will get this newer model to 450K or beyond. More

They were nice, fast, and easy. My truck was ready in half the time that was estimated. My truck was ready in half the time that was estimated. More

Always pleased with good service prompt and thorough at a reasonable price glad to endorse a reasonable price glad to endorse More

Great service as usual without any issues with unwanted or unnecessary service because of the service technician checking the pass service records. Fast in and out even when it is very busy. or unnecessary service because of the service technician checking the pass service records. Fast in and out even when it is very busy. More

These people are all over the place & extremely inconsistent with their info. You can speak to 3 different employees and get 3 different quotes for the same service. inconsistent with their info. You can speak to 3 different employees and get 3 different quotes for the same service. More

Service is too slow. Ask question and they say I don’t know. Missed a nail in a tire after I told them it had a slow leak. Apparently they didn’t even look at it. Ask question and they say I don’t know. Missed a nail in a tire after I told them it had a slow leak. Apparently they didn’t even look at it. More

Usually I love this dealership's service but this time something was "off." I came in for maintenance due - which was just a tire rotation. Simon mentioned I was due for a large\pricey service at my next something was "off." I came in for maintenance due - which was just a tire rotation. Simon mentioned I was due for a large\pricey service at my next service date so he encouraged me to break that up and get some done this time to spread out the cost. An idea that I liked. BUT, I told him I did not want to spend hours there, and asked how long it would take... he and I discussed what could be done and he said about an hour. Two hours later it was finally done! There were several others in the waiting room talking about their services taking longer than they were estimated as well. Maybe they were understaffed as they were not super slammed with guests (as far as I could tell). I know it is hard to gauge how long these things will take and I understand that but if your team does not have the band width to take on "extra" work, then I should not have been encouraged to get the "ahead of time" work done.. More

Your representative Raven Hickman explained to me that I have to pay 100% for my new battery, even battery was 3 years old. Then she told me that battery is over 2 years. I ask at least 3 times “Did you now have to pay 100% for my new battery, even battery was 3 years old. Then she told me that battery is over 2 years. I ask at least 3 times “Did you now difference between “”over” and it is already” ? The price for over 2 years was 75%. I ask for manager, but she said there is no manager there. I am so disappointed from HER. Not sure will come again. Bad service!!! For that my rate is 2. Thank you! More