Cobb County Toyota - Service Center

My last three cars have been Toyotas two of them from this dealership. Awesome service every time I visit no matter what. this dealership. Awesome service every time I visit no matter what. More

I arrived early. 5000 mile service was completed before I could finish a cup of coffee.😀 5000 mile service was completed before I could finish a cup of coffee.😀 More

The work was done as expected. There was however, an issue with the technician. Someone went into my glove box and dumped everything out, leaving it on the floor of the car. I gues There was however, an issue with the technician. Someone went into my glove box and dumped everything out, leaving it on the floor of the car. I guess it was to get the key to the wheel locks. However, Once the tires were rotated, the person just threw the key to the wheel lock on the dashboard. In addition, when the reset was done for the maintenance light, several of the settings were changed. When I called the service rep about this, she was not available, and her assistant told me she would call back, but I never heard from her. This is the first time I have had such an experience at this dealership. All other experiences have been very positive. More

Service representative was very attentive and I got my car back from the shop earlier than was predicted. Very pleased! car back from the shop earlier than was predicted. Very pleased! More

Pleasure doing business with Cobb County Toyota! Customer satisfaction should be very high, can't wait until I need tires (then: buy 3, get 1 free! + road hazard) Customer satisfaction should be very high, can't wait until I need tires (then: buy 3, get 1 free! + road hazard) More

Awesome people, cars running great, great deals, would recommend 10/10. Talk to my man Carlos/Juan in customer service. recommend 10/10. Talk to my man Carlos/Juan in customer service. More

Hour & 45 mins for an oil change. 6 cars came in after me left before me. SAD!!! Guess I’ll head back to Marietta Toyota for service. 6 cars came in after me left before me. SAD!!! Guess I’ll head back to Marietta Toyota for service. More

A Disappointing Service Experience at Cobb County Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 202 Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 2021, I have purchased three brand-new vehicles from Cobb County Toyota. Each time, I have experienced stellar customer service on the sales side—something I’ve always appreciated and valued. Unfortunately, the positive experience ends there when it comes to service. Today, I brought in my brand-new 2024 Tundra for service, including addressing a TPMS light on the dash. When I dropped off my vehicle this morning, my assigned service advisor, David Cobb, appeared flustered and repeatedly cut me off as I tried to explain my concerns. While it was frustrating, I gave him the benefit of the doubt and continued with my day. Later, I received a call informing me that my vehicle was ready. When I asked specifically about the TPMS issue, David claimed that my vehicle didn’t have sensors and said he could tell based on the valve stems. I tried to explain that I had visually confirmed the TPMS functionality just three days prior. However, the conversation became increasingly difficult as David continually interrupted me, forcing me to ask him to let me finish. When I finally managed to explain my point, his dismissive response was, “You done?” He then put me on hold, came back, and contradicted his earlier statement by saying, “Like I said, your TPMS sensors just aren’t mounted the right way.” This interaction was frustrating and unprofessional. When I asked to speak with the GM of the service department, I was told, “He’s busy.” I then requested the GM’s name and email so I could follow up directly, only to be told, “I guess I just don’t know my boss’s email.” Upon picking up my truck, I managed to speak briefly with another service manager named Zach. While he listened, his demeanor was indifferent, and I didn’t even receive a simple acknowledgment like, “Thank you for your feedback.” This is not the level of service I expect from a dealership where I’ve purchased three brand-new vehicles. If customer service is not a priority, individuals like David should not be in these roles. Leadership should recognize that loyal customers like myself expect to be treated with respect and professionalism. Needless to say, I cannot recommend Cobb County Toyota for service. It’s disappointing to feel undervalued as a customer, especially given my loyalty to this dealership. I hope this review serves as a wake-up call for leadership to take action and improve the service experience for others. More

Smooth, uneventful execution! Scheduled appointment by telephone. Arrived 10 minutes prior to appointment time. Waited 40 minutes in bright, comforatble waitng room with clean ba Scheduled appointment by telephone. Arrived 10 minutes prior to appointment time. Waited 40 minutes in bright, comforatble waitng room with clean bathrooms and endless coffee! You might do a little better with another dealer/service center or you could a worse lot worse with the other guys. Best wishes for continued success! Cheers! More

This was my first visit with my new car. I needed my tires rotated. I was concerned since it was Thanksgiving week and they seemed slammed. But I waited less 20 minutes when I was called to I needed my tires rotated. I was concerned since it was Thanksgiving week and they seemed slammed. But I waited less 20 minutes when I was called to collect my car. I was stunned. It was amazing More