Colonial Chevrolet

Great service I was able to get an appt same day,it went smoothly in and out. smoothly in and out. More

Michael is very friendly and efficient. It has been a great experience working with Michael, Luke, and Sean at Colonial! It has been a great experience working with Michael, Luke, and Sean at Colonial! More

Bought many vehicles here, excellent service, sales etc. but my last visit was only for an annual inspection. Didn't have to wait long, vehicle taken right in, and I didn't have long to wait. Can't beat t but my last visit was only for an annual inspection. Didn't have to wait long, vehicle taken right in, and I didn't have long to wait. Can't beat the service excellent attitudes just another reason why I do business here at Colonial. More

Joe P. was a great help with my new lease process on a new Chevy Silverado. His honesty and assistance made the process a breeze! was a great help with my new lease process on a new Chevy Silverado. His honesty and assistance made the process a breeze! More

This past January I decided it was time to purchase a new vehicle. I had done research and decided upon a 2021 Chevrolet Colorado. I looked on Chevy.com and found a few out there at different dealerships. vehicle. I had done research and decided upon a 2021 Chevrolet Colorado. I looked on Chevy.com and found a few out there at different dealerships. I started by going to a couple dealerships to actually look at the truck and test drive it. I liked the look of the truck and how it performed. Initially, my experience at other dealerships did not go well. Salesmen were too busy to stop for a customer that had made an appointment to speak to a salesman. Salesmen kept getting diverted to do other projects while I was there. So I obviously did not want to purchase a vehicle from those dealerships. Next I thought I would save time and do some of the work over the phone. That didn’t go as I had hoped with most salesmen telling me to come down to talk in person. As my work schedule was hectic I wasn’t able to do that. This all changed when I called Colonial Chevrolet and spoke to Joe Pellegrini. I explained I was interested in a truck he had on the lot. I also explained that it was a bit of a drive for me and my work schedule didn’t leave me enough time to drive out and talk about the truck in person. Joe said that wouldn’t be a problem and answered all the questions I had over the phone. He even sat and discussed accessories I wanted to add to the truck before I picked it up and making sure that he knew the exact accessories I wanted for the truck. Joe even went as far as emailing me an itemized list of the truck price, incentives, accessories and document fees etc. so I knew exactly how much the vehicle would cost. I tried speaking to a couple of other salesmen from other dealerships to see if they had any better deals and either I had to go in person to talk about such things or they didn’t give me any better deals. So it was clear I was going to buy the truck Joe had for sale. The morning I got to the dealership Joe was right there welcoming me got me in and got all the paperwork signed. In the time it took him to walk me through all the features of the truck, the paperwork with the registry and insurance was completed and I was on my way. First thing the next morning I received a call from Joe wanting to know how the truck was for the first day and if I had any questions about it. I cannot say enough about Joe’s professionalism. He went above and beyond to work with me putting this deal together and I know the next time I am in the market to buy a vehicle Joe will be the salesman I will be going to see. I will recommend Joe to anyone I know who is looking for a vehicle. Ron Brown Malden, MA More

The folks at Colonial Chevy are skilled and ready to help with any issues I have had over the years. I bought my vehicle there and am always encouraged to bring it back for care. with any issues I have had over the years. I bought my vehicle there and am always encouraged to bring it back for care. More

Did an excellent job! Oil change and tire rotation as expected. Also repaired bumper valance free of charge! Thank you! expected. Also repaired bumper valance free of charge! Thank you! More

Excellent service, I can’t compare them with any one ! I hope to come again. hope to come again. More

Coming to Colonial Chevrolet was the best experience buying a vehicle I have ever had. From sales, finance and obtaining the vehicle, I would recommend this dealer to ANYONE. buying a vehicle I have ever had. From sales, finance and obtaining the vehicle, I would recommend this dealer to ANYONE. More

Financed a 2015 Chevy Suburban for $37k March 2, 2021. Within a few weeks the Air Conditioner and Condenser failed and had to be replaced. Obviously they covered it. A few weeks later the spark plugs and Within a few weeks the Air Conditioner and Condenser failed and had to be replaced. Obviously they covered it. A few weeks later the spark plugs and ignition coils were throwing codes and all had to be replaced. Colonial wouldn't cover it so we brought it to a local shop for $1200 repair. A few weeks later, engine was throwing codes again. This time brought it to Colonial and they wouldn't cover labor but would cover parts. Another $2000 down the tube. Here we sit less than 11 months of ownership and the vehicle is dead. Brought it to Colonial because the transmission wasn't working. Colonial said they can't fix it. Recommended replacing the transmission for $5400. Going back over the Carfax from when we purchased the car... we realized that Colonial did a bunch of transmission work to the car. Go figure. Now here we are with a $29k outstanding loan, and a vehicle we cannot drive, and a dealership that 'cannot fix or repair' because 'we don't have a transmission guy on staff.' What a wonderful dealership. Needless to say we are not happy, and I made that pretty clear when I went there to pick up keys and have it towed out of there. They offered zero assistance and were of zero help. Absolutely flabbergasted at this horrible customer service. Additionally, when my wife called to ask about our vehicle as it had been sitting there for a few days.... the service guy unloaded in the following order....'sorry our old service manager has been out with covid for 3 months. We lost all of our service technicians recently. Our new service manager's wife died.' This is their level of customer service.... to throw down sob stories on their customers in the hopes that they will just 'go away.' The vehicle we purchased was serviced by this dealership since it had 3000 miles on it. They were proud to tell us that when we were going through the buying process. This gave us some comfort that they new the vehicle and we were in good hands. Obviously we were way wrong. The cocky finance manager raised his voice at my wife for asking him to use her bank for financing... which was a very odd exchange. It should not be legal for a dealership to sell a car two weeks after they did a bunch of transmission work, and not disclose that in the sales conversation. We feel completely blindsided by this unethical dealership. Stay away. More