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Colonial Volkswagen of Medford

Medford, MA

4.8
1,923 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,923 reviews

April 01, 2021

They made it so easy for me, they were incredibly friendly and nice and they were very helpful through everything. Really made it a great experience. More

by Aliyahv330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Aliya, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Ken Cataldo General Manager kencataldo@vwmedford.com

April 01, 2021

Excellent research, communication and buying experience. Paul Lazzaro was great to work with. He understood exactly what I needed in purchasing my 21 Atlas. Low pressure and reasonable. I highly recommend More

by Bryan R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Apr 01, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Bryan, for your wonderful review! We are thrilled that Paul and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

March 31, 2021

I was very pleased with my buying experience. My salesman, Paul Lazzaro, was very helpful and knowledgeable. He was quick to narrow down my search after I told him what I wanted in a vehicle. Before More

by John M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Colonial Volkswagen of Medford responded

Congratulations on your new vehicle, John! We are so glad that Paul, Derek, and John had the opportunity to work with you, and that they and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ken Cataldo General Manager kencataldo@vwmedford.com

March 30, 2021

Steve was very helpful and attentive. Overall a positive experience! He was able to answer all my questions about the car and was very informative More

by eliohayek
Recommend Dealer
Yes
Employees Worked With
Mar 30, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Eli! Steve and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Ken Cataldo General Manager kencataldo@vwmedford.com

March 29, 2021

We worked with Frank who was terrific. His explanation and communication was excellent and the service, timeliness could no have been better. Very pleased with the experience More

by phoward56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 29, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 29, 2021

Rusty is the service department was amazing helping us with our VW. We have been in before with issues with our Touareg and Rusty has always taken care of it with great customer service and unparcelled co More

by JPIZZANO0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty
Mar 29, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear that Rusty is always able to help you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 28, 2021

We worked with Paul when we leased our new Atlas. Paul is a very honest, nice, and helpful sales representative. He made the entire process very easy for us. I would definitely recommend working with him at More

by sefademirtas
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ken Cataldo General Manager kencataldo@vwmedford.com

March 27, 2021

Good service, did have to wait a little longer than anticipated but it’s alright. They were also able to find a solution to a problem in my car. More

by JONATHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Worked with service center
Mar 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Jonathan, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 26, 2021

Steve Warren was extremely helpful in my purchase. He was always available or via text or phone and reached out often. My car title took a couple weeks and they paid for a rental which was very helpful. I wo More

by MarkHCherubin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Mark, for choosing Colonial Volkswagen of Medford! Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Cataldo General Manager kencataldo@vwmedford.com

March 25, 2021

I have been a customer of this service center for about 10 years, and the service, I have been getting there, is professional, efficient, and quick. Thank you! More

by Dmitry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Cotman, Rusty Hogan
Mar 25, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Dmitry, it's always great to hear from our long-time customers! Quality customer service is our number one priority, and we're happy to hear that you've had such a positive experience here at Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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