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Colonial Volkswagen of Medford

Medford, MA

4.8
2,224 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,224 reviews

December 02, 2021

I called during a holiday week, Roger was able to get me in the following day, given the fact we had travel plans for w/end. Dan was my service rep, he kept me informed, I was provided a loaner & had my car More

by BMATARAZZO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger, Dan exceed expectations
Dec 02, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with Roger, Dan and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 02, 2021

Service department always communicates the work being performed as well as recommendations for other up-keep issues. More

by gregg_mathews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to leave our service department a great review. We appreciate your business, Gregg. We look forward to continuing to have you as one of our valued customers for years to come. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 01, 2021

I have been a customer of Colonial VW for many years and would not go to another. Greg Cohen is always a pleasure do business with, he always make the process simple. More

by CHEFDANNY121
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Greg and our team, and we look forward to assisting you with any future automotive needs! Ken Cataldo General Manager kencataldo@vwmedford.com

November 30, 2021

Service Advisor was excellent. He represented the dealership very well and my car was ready when promised. More

by MULLANEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Oct 29, 2022 -

MULLANEJ responded

No response necessary.

November 30, 2021

Just bought my third car from Steve Warren and had a great experience! Very very highly recommend Steve and VW Medford, MA More

by Michael_m3pilot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins, Ken Cataldo
Nov 30, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your feedback on your recent visit to Colonial Volkswagen of Medford. I'm glad to hear that Steve was able to assist you with choosing the perfect vehicle; and that you had such a positive experience. We hope you will continue to enjoy your new purchase, Michael. We look forward to working with you again when it's time for purchase #4! Ken Cataldo General Manager kencataldo@vwmedford.com

November 26, 2021

Super helpful, easy, and quick! Entire process was as perfect as possible. Great service all around! More

by johnarmandomancini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 26, 2021

My first and last stop for car purchase. Paul is the best! Wouldn’t work with anyone else! Stephanie in finance was great too! More

by CPATCH64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cataldo
Nov 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your wonderful review! We are thrilled that Paul and Stephanie had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

November 25, 2021

I really like this place, really professional and not more expensive than somewhere else highly recommended More

by MARGAUX.FAVRE.RASO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2021

They always do great service for me. Dan in Service is a great as always More

by REGINA.OLIVEIRA0109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
Nov 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Regina, for sharing your thoughts about your experience with Dan here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2021

Very fast and efficient. Everything worked perfectly fine. Got the call when it was ready and worked smoothly More

by Sheebap68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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