Back

Colonial Volkswagen of Medford

Medford, MA

4.8
2,225 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
Contact Dealership

340 Mystic Avenue

Medford, MA

02155

Directions

By Type

Showing 2,226 reviews

May 06, 2021

Made an appointment and there was no waiting and the work was done in a reasonable time. Overall a good experience. Four stars due to prices. More

by ANDYJB45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 06, 2021

Purchasing a new car from Colonial VW was such a pleasant experience. Worked with Jason over email to secure my price, and then Greg helped me test drive the car and take the purchase across the finish line. More

by jessica.haehle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
May 07, 2021 -

Colonial Volkswagen of Medford responded

Jessica, Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad Greg, Jason and our team were able to help, and we hope to see you again! Ken Cataldo General Manager kencataldo@vwmedford.com

May 05, 2021

It was a very long process to get cleared and drive away with the car. Waited hours at the dealer to get cleared up and leave. More

by Jonte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
May 05, 2021 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Ken Cataldo General Manager kencataldo@vwmedford.com

May 05, 2021

Tom was very helpful. Service was great! This is my fourth lease and colonial Volkswagen is the best! Would recommend to family & friends to go there More

by AMS803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
May 05, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your wonderful feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your compliments with our team, and we look forward to working with you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 05, 2021

Very fast and courteous! I was told I would likely be waiting 2 1/2 to 3 hours, but I was out of there in a hour and a half! More

by jwilliamlawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Colonial Volkswagen of Medford responded

It's great to hear that Paul and Frank were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 03, 2021

Came in to check tire pressure and wasn't charged for the service. Will definitely be using VW Medford for future maintenance. Safe social distancing in waiting room as well. More

by s.fuimaono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. Frank and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 03, 2021

I had a great experience. Thank you for the great service. Frank and the team did a great job all while I waited for in your showroom. More

by bsrusciano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Frank and our team here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 03, 2021

The service was fast and responsive. I felt confident in the quality of work performed in my GTI and Frank is an experienced with all types of service needed for your VW. More

by sjm031
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and five-star rating means a lot to us. We're glad to hear that Frank was able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 03, 2021

I had called before I even went in with some questions, and Dan was super helpful so I decided to make an appointment for a test drive that day. I worked with Greg, who worked with me to get the best opti More

by Jade Harrington
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
May 04, 2021 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you, Jade. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Ken Cataldo General Manager kencataldo@vwmedford.com

April 30, 2021

The team took care of the issue quickly and efficiently. Very please with the service from Frank! Very happy over all with the experience. Thanks. More

by LAURA.NICHOLS2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Laura, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

...
129
...