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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,215 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,215 reviews

October 04, 2024

Excellent service, quality of work and a staff that provides good communication. Dan and Chris were very helpful and professional More

by MOAZZAM.AZIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Oct 06, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 04, 2024

Very disappointing waste of time and money. The warning light came on, cost me $195 to diagnose a week later when I was able to get an appointment, and nothing was found wrong. I feel completel More

by HOSPMKTSOL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
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Oct 09, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 01, 2024

They did a great job, communicated well, very straightforward. A great surprise car wash during service! More

by list.charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : chris
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Oct 01, 2024 -

Colonial Volkswagen of Medford responded

We are pleased to have provided you with a positive experience. We sincerely value your business and look forward to your next visit, Charlotte. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 28, 2024

Steve is exceptional and makes the car buying process a fun, informative, straight forward process. Big thanks to Greg as well - so impressive how much you know about all things V-dub. Thank you guys More

by Anya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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Sep 29, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Anya! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford.

September 28, 2024

They always care for you and ensure you know all your options. I always feel like I am with family when I am here. I am very thankful. More

by SHANITAM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 27, 2024

Good pricing and follow up. Nasser was very helpfully and responsive to our requests overall. More

by matthewp6288
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nasser Jalal El Deen
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Sep 27, 2024 -

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Nasser, and it was a pleasure having you at the dealership. We appreciate your review!

September 26, 2024

Dave and his team were really helpful and understanding. This process was smooth. I am thankful for everyones help More

by lendellglj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Colonial Volkswagen of Medford responded

We are so glad that Dave had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

September 25, 2024

Professional and friendly and willing to stay late and work with the customer to make them happy! More

by Sandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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Sep 26, 2024 -

Colonial Volkswagen of Medford responded

We are so glad that we had the opportunity to work with you, Sandy, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

September 25, 2024

I found everyone that I dealt with very helpful, compassionate and honest. Not the typical characterization of car dealers, thankfully. This was my second dealership I visited in order to buy the ca More

by lisapanich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damaris Izard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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Sep 26, 2024 -

Colonial Volkswagen of Medford responded

It's fantastic to hear that we provided you with great customer service, Lisa! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!

September 24, 2024

The staff was helpful. I received notification reminder which I appreciated and updates with process. More

by L.STACKHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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