Back

Colonial Volkswagen of Medford

Medford, MA

4.8
2,211 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
Contact Dealership

340 Mystic Avenue

Medford, MA

02155

Directions

By Type

Showing 2,211 reviews

August 06, 2024

Job was completed promptly ad car is running like it did when I purchased it almost 6 years ago. More

by charlousse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 05, 2024

Steve was amazing and an absolute joy to work with. He was kind, courteous, and made the experience enjoyable. More

by Maxparoda3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Max, and look forward to your next visit.

August 04, 2024

I recently purchased a car from Colonial VW of Medford and I couldn't be happier with the experience. From the moment I walked in, Paul Lazzaro was professional, knowledgeable, and attentive to my needs. More

by ymashin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that Paul was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

August 04, 2024

Straight up, simple. No xxxxxxxx. The texting is AWESOME, and the video messages are perfect. I come here for every one of my service needs and will continue to More

by TrumpVance2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 02, 2024

Dan and Al are very helpful in service. Real good guys. So if your having a bad day, don't be on some dumb s... they give 100% effort and will get you covered. More

by Trevor Armstrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan and Al, I either over looked or your messing up. Service and 5 stars
Aug 04, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 01, 2024

Dan was a great communicator, thank you for taking the time to ensure we understood. Not typical, felt like we were taken care of, not advantage of…thanks again. More

by ejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 01, 2024

My Golf had some serious issues, but customer service Al and mechanic Steve were terrific in handling the situation. My car got an extra care test drive to make sure it was running smoothly and esp safe. More

by marymmooney4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
Aug 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Mary. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 01, 2024

tires were balanced and rotated. Tire air pressure was not checked. 10psi over on front tires. More

by SlocumSr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 01, 2024

I came in on a Saturday late morning with a bunk tire. They took me right away, checked to see if the tire was able to patch and luckily for me it was. I was in and out in an hour fifteen minutes without More

by chefnevins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 31, 2024

I had the pleasure of working with Paul to find the perfect car. He was attentive to what I was looking for and made the whole process super easy! He went over everything in great detail all with a smi More

by Christinek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to get you exactly what you needed, Christine. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

...
21
...