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Colonial Volkswagen of Medford

Medford, MA

4.8
2,214 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,214 reviews

March 25, 2024

We have been using colonial Volkswagen for over 15 years and have had a very good experience in sales and service. More

by mlombard0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
Mar 25, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your wonderful review! We are thrilled that Jason and John had the opportunity to provide you with great service. We thank you for choosing Colonial Volkswagen of Medford!

March 23, 2024

I was impressed with service department. I recommend Colonial VW for both sales and service. More

by jmurphy30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 23, 2024

The entire dealership was very professional, courteous and helpful! There was no price haggling and our salesman, Steven, was very helpful and straight forward. More

by kapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steven met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 23, 2024

Dealership was great to deal with, I did not feel pressured or hassled. Steve Tkaczyk was fantastic, he got back to me right away anytime I reached out with questions. More

by paonessa52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 22, 2024

Have experienced excellent service for many years ! Greg Cohen has been so very helpful and professional ! More

by ACOLPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Siraco
Mar 24, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 22, 2024

This is my third purchase with colonial, staff is always friendly and helpful throughout the whole process. More

by K.BERROUARD86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Colonial Volkswagen of Medford responded

Thanks for your feedback on your recent visit to Colonial Volkswagen of Medford. It's great to hear that we were able to assist you and that you had such a positive experience.

March 20, 2024

There was Great customer service. The staff were friendly. Greg was nice to deal with. More

by melissa.argyelan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Colonial Volkswagen of Medford responded

Melissa, Thank you so much for your kind words for Greg, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 20, 2024

Dealership is great, but they insist on emailing, texting, and calling me Greg after I have insisted that my name is Craig several times. More

by cmahon125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keven Umana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Craig, feel free to contact us at your convenience. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 20, 2024

Very friendly customer service and my service was done in a timely manner. Overall great experience. More

by simeon.man
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Siraco
Mar 21, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 19, 2024

Frank was very helpful with my service request and even arranged for a ride to the nearby Enterprise rental. 10/10! More

by GeorgeKolev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Colonial Volkswagen of Medford responded

George, Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad Frank was able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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