Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,214 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
Contact Dealership
View Awards

340 Mystic Avenue

Medford, MA

02155

Directions

By Type

Showing 2,214 reviews

February 02, 2024

Dropped car off for DRL issue waiting to hear back. Pleasant service team. Nice & easy. More

by CONORDAVISMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Colonial Volkswagen of Medford responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 02, 2024

Great purchase experience! I bought an atlas this week, the sales and finance manager are very helpful. More

by liangzhang0910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Atlas! All of us at Colonial Volkswagen of Medford are glad to have you as a customer.

February 02, 2024

Great service and very easy purchasing experience. Everything went smoothly and the delivery of my vehicle went smoother than at past dealerships. Would definitely go to Colonial VW again. More

by jess
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us. Jess. We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

February 01, 2024

Had a great experience, my 2nd time back! Deivin & Kevin made it an easy transaction to trade in my lease More

by r.montiel03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they want! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 31, 2024

The customer service Greg provided was great. He made sure I was happy with my purchase and communicated well throughout the entire process. More

by Alexandra.Kelliher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Alexandra! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 31, 2024

Frank DiCostanzo was so professional and very helpful. Thank you for being so helpful Frank More

by ishan
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with Frank and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 31, 2024

I really enjoyed my experience purchasing a car here. They did an amazing job and were extremely helpful. More

by claather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 30, 2024

There is always professional staff ready and able to check you in and then the video of the inspection or diagnosis is very helpful . Always satisfied when I have to go to V W More

by marymmooney4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Mary, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 30, 2024

Frank DiCostanzo was professional and very helpful. 10 star service! Thank you so much for your help! More

by mdskhv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear that Frank and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 25, 2024

Paul is so easy to work with, he helped to make our car buying experience easy!! Thank you Paul! More

by Robert Roos
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Robert, for your business and this review. We're happy to hear that Paul and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

1
...
44
45
46
...
222